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5 System troubleshooting

90

Verifying the condition of the storage devices

As POST determines the system configuration, it tests for the presence
of each mass storage device installed in the system. As each device is
checked, its activity indicator should turn on green briefly. Check the
activity indicators for the hard drive(s), DVD-ROM drive, and any other
device you may have installed.

If any of these indicators fail to light up, refer to related problems
listed in the

“HDD activity indicator does not light.” on page 91

.

Confirming loading of the operating system

Once the system boots up, the operating system prompt appears on
the screen. The prompt varies according to the operating system. If the
operating system prompt does not appear, see

“No characters appear

on the display monitor.” on page 94

.

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Summary of Contents for AR160 F1 Series

Page 1: ...AR160 F1 Series User Guide ...

Page 2: ...Model Number Serial Number Purchase Date Place of Purchase Copyright 2009 All Rights Reserved Acer AR160 F1 Series User Guide Acer AR160 F1 ...

Page 3: ...ing power to the power supply unit Install the power supply unit before connecting the power cord to the AC power outlet Unplug the power cord before removing the power supply unit from the computer If the system has multiple sources of power disconnect power from the system by unplugging all power cords from the power supplies CAUTION for accessibility Be sure that the power outlet you plug the p...

Page 4: ...h Visual Display Units Using electrical power This product should be operated from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where people will walk on the cord If an extension cord is used with this product make sure that th...

Page 5: ... the wall outlet and refer servicing to qualified service personnel when the power cord or plug is damaged cut or frayed liquid was spilled into the product the product was exposed to rain or water the product has been dropped or the case has been damaged the product exhibits a distinct change in performance indicating a need for service the product does not operate normally after following the op...

Page 6: ...on check www lamprecycle org Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use Users are also at risk of physical injury after long hours of working in front of a computer Long work periods bad posture poor work habits stress inadequate working conditions personal health and other factors greatly increase the risk of physical injury...

Page 7: ...wearing incorrect glasses or contact lenses glare excessive room lighting poorly focused screens very small typefaces and low contrast displays could stress your eyes The following sections provide suggestions on how to reduce eyestrain Eyes Rest your eyes frequently Give your eyes regular breaks by looking away from the monitor and focusing on a distant point Blink frequently to keep your eyes fr...

Page 8: ...periods of time Developing good work habits Develop the following work habits to make your computer use more relaxing and productive Take short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body Warning We do not recommend using the computer on a couch or bed If this is unavoidable work for only short p...

Page 9: ...ent or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with F...

Page 10: ...n to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 2 This equipment is not capable under all...

Page 11: ... other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the telecom Fault Service 8 This equipment may not provide for the effective hand over of a call to another device connected to the same line 9 Under power failure conditions this appliance may not operate Please ensure that a separate telephone ...

Page 12: ...wireless LAN and or Bluetooth only General This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use Depending on configurations this product may or may not contain wireless radio devices such as wireless LAN and or Bluetooth modules Below information is for products with such devices Declaration of Conformity for EU...

Page 13: ...0 Turning off the system 21 3 System upgrades 23 Installation precautions 24 ESD precautions 24 Pre installation instructions 24 Post installation instructions 25 Configuring the storage devices 26 Accessing the drive bays 26 Hard disk drive configuration guidelines 26 Removing and installing a hard disk drive 27 Removing and installing an optical drive 29 Installing and removing the power supply ...

Page 14: ...Configuration 76 Security Settings 77 System Management Settings 78 System Information 79 Remote Access Configuration 80 Event Log Configuration 81 Boot Settings 82 Boot Device Priority 82 Hard Disk Drives 82 Network Drives 83 Removable Drives 83 CD DVD Drive 83 Retry Boot Devices 83 Exit Options 84 5 System troubleshooting 85 Resetting the system 86 Initial system startup problems 86 BIOS error b...

Page 15: ...llation information 106 System rack installation 108 Vertical mounting hole pattern 109 Installing the system into the rack 110 Appendix C Acer Smart Console 115 Using Acer Smart Console 116 Software requirements 116 Accessing Acer Smart Console 117 Acer Smart Console user interface 118 System Information 118 Server Health 119 Configuration 121 Remote Control 131 Launch SOL 133 Virtual Media 134 M...

Page 16: ...xvi ...

Page 17: ...1 System tour ...

Page 18: ...d includes a host of server management tools The server system accepts up to four hot pluggable SATA drives configurable for RAID 0 1 5 or 10 It is powered by an 80 Plus Gold power supply unit for optimum efficiency The server has an integrated dual port Gigabit Ethernet which supports Intel I O Acceleration Technology IOAT iSCSI boot Virtual Machine Device Queues VMDq and PCI SIG SR IOV implement...

Page 19: ...Icon Component 1 Optical drive 7 HDD activity indicator 2 USB 2 0 ports 8 Power indicator 3 Serial port 9 Power button 4 System ID indicator button 10 Hot plug HDD activity indicator 11 Hot plug HDD status indicator 5 LAN1 activity indicator 12 Rack handles 6 LAN2 activity indicator 13 3 5 inch hard disk drive HDD bays ...

Page 20: ... N A Off S4 N A Off S5 HDD activity indicator Amber Blink HDD Access N A Off No access and No HDD fault System ID Status Fault indicator Red On Overheat Red Flashing 1hz Fan fail N A Off Normal Blue On System ID button pressed Blue Blinking IPMI activated system ID LAN activity indicators LAN1 LAN2 Green On LAN Link No Access Green Blink LAN Access N A Off Disconnect Idle ...

Page 21: ... 10 100 Mbps 4 Low profile PCI Express 2 0 x8 expansion slot 5 Full height PCI Express 2 0 x16 expansion slot 6 Full height PCI Express 2 0 x8 Flex I O expansion slot 7 System ID indicator 8 Gigabit LAN ports 10 100 1000 Mbps 9 Monitor port 10 COM port 11 USB 2 0 ports 12 PS 2 keyboard port ...

Page 22: ...ystem ID indicator N A Off Normal Blue On System ID button pressed Blue Blinking IPMI activated system ID LED indicator LED color LED state Status RJ45 LED Left N A Off No connection or 10 Mbps Green On 100 Mbps Amber On 1000 Mbps RJ45 LED Right Yellow On Active connection Yellow Blinking Transmit Receive activity ...

Page 23: ...7 Internal components No Component 1 Hard disk drives 2 System fan modules 3 Memory modules 4 Air duct 5 PCI riser board bracket assembly 6 Mainboard 7 Power supply module ...

Page 24: ...nboard becomes accessible once you open the system It should look like the figure shown below No Connector Description 1 P1 DIMM3A P1 DIMM3B P1 DIMM2A P1 DIMM2B P1 DIMM1A P1 DIMM1B DDR3 sockets for processor 1 2 CPU2 Processor 2 socket ...

Page 25: ... P2 DIMM3B P2 DIMM3A DDR3 sockets for processor 2 12 FAN4 Chassis fan 4 13 I SATA0 I SATA5 SATA ports Note I SATA5 is reserved for an installed optical drive 14 JF1 Front panel connector 15 JOH1 Overheat warning header 16 T SGPIO1 Serial General Purpose Input Output header 1 17 T SGPIO2 Serial General Purpose Input Output header 2 18 USB2 3 Universal Serial Bus USB headers 2 3 19 JL1 Chassis intru...

Page 26: ...SXB1 PCI Express 2 0 x4 expansion slot for riser card 29 CPU1 Processor 1 socket 30 SXB2 PCI expansion slot for riser card 31 UIOP Flex I O adapter power supply header 32 ID System ID switch 33 LAN2 Gigabit Ethernet RJ45 port 2 34 LAN1 Gigabit Ethernet RJ45 port 1 35 VGA Video port 36 COM1 Serial port 37 IPMI LAN Dedicated IPMI LAN port 38 USB0 1 USB ports 0 1 39 KB PS2 keyboard port 40 MS PS 2 mo...

Page 27: ...ting 1 JP3 ME Mode Select Open Normal 2 JPRST1 BMC PHY Reset Enable Disable Allows you to reset the Baseboard Management Controller BMC chip and the PHY chip Open Normal Close Reset 3 JWD1 Enable Disable Reset Watch Dog Pins 1 2 Reset 4 JP5 ME Recovery Open Normal ...

Page 28: ...MOS pads with a metal object such as a small screwdriver 6 JI2 C1 SMB to PCI Exp Slots Allows you to connect the System Management Bus to the PCI Express slots Open Disabled Close Enabled 7 JI2 C2 SMB to PCI Exp Slots Allows you to connect the System Management Bus to the PCI Express slots Open Disabled Close Enabled 8 JPG1 Enable Disable VGA Pins 1 2 Enabled 9 JPL1 Enable Disable LAN1 2 Pins 1 2 ...

Page 29: ...13 Mainboard LED connectors No LED Description 1 LE1 Onboard Standby PWR warning LED Indicator 2 LE2 System ID LED Indicator ...

Page 30: ...1 System tour 14 ...

Page 31: ...2 System setup ...

Page 32: ...nded power outlet Clean and dust free Stable surface free from vibration Well ventilated and away from sources of heat Protected from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Package contents Ensure you have the following items Acer AR160 system Acer AR160 accessory box If any of the above items is damaged or missing contact your ...

Page 33: ...ct the system to an incorrect voltage source Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system Front connections Rear connections Note Consult the operating system manual for information on how to configure the network setup ...

Page 34: ...onitor After that a series of POST messages appears The POST messages indicate if the system is running well or not Note If the system does not turn on or boot after pressing the power button s go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition by checking if the following occurred The power indicator...

Page 35: ... to the power source and to the AC input connector No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet befor...

Page 36: ... Smart Setup DVD with the label or title side of the disc facing upward Note When handling the disc hold it by the edges to avoid smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage bo...

Page 37: ...elated user documentation To turn off the system via software 1 Press Ctrl Alt Delete on the attached keyboard or click Start on the Windows taskbar 2 Select Shut Down 3 Select Shut down from the drop down window then click on OK To turn off the system via hardware If you cannot shut down the server using the software press and hold the power button for at least four seconds Quickly pressing the b...

Page 38: ...2 System setup 22 ...

Page 39: ...3 System upgrades ...

Page 40: ...always be laid with the assembly side down Wear a wrist grounding strap and attach it to a metal part of the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing Pre installation instructions Per...

Page 41: ...en handling a server component Post installation instructions Perform the steps below after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Reinstall all components or cable that have been previously removed 3 Reinstall the top cover 4 Reconnect the necessary cables 5 Turn on the system ...

Page 42: ... Caution When working around the SATA backplane do not touch the backplane with any metal objects and make sure no cables touch the backplane Also regardless of how many SATA drives are installed all eight drive carriers must remain in the chassis to maintain proper airflow Hard disk drive configuration guidelines Observe these guidelines when replacing or installing a hard disk drive Use only qua...

Page 43: ...a hard disk drive with carrier 1 Observe the ESD precautions described on page 24 2 Remove the carrier with failed HDD 3 Remove the HDD carrier 1 Unlock the HDD carrier latch 2 Slide the HDD carrier latch to release the lever Description Onboard SATA RAID Green Red HDD present no access Off Off HDD access Blink Off LSI RAID card Green Red HDD present no access SAS On SATA Off HDD access Blink HDD ...

Page 44: ...ructions described on page 25 Installing a hard disk drive with carrier 1 Slide the HDD carrier all the way into the drive bay 2 Use the lever to push the HDD carrier until it locks into place then close the HDD carrier lever 3 Lock the HDD carrier 4 Observe the post installation instructions described on page 25 ...

Page 45: ...tem unplug the power and data cables from the drive 4 Locate the locking tab at the rear of the drive 5 Pull the tab away from the drive and push the drive out of the system 6 Insert a new drive The drive is properly inserted if you hear a click and the locking tab locks into place 7 Reconnect the power and data cables to the new optical drive Note I SATA5 port is reserved for connecting to the in...

Page 46: ...supply modules There are no serviceable parts inside the module Caution Electrostatic discharge can damage electronic components Make sure that you are properly grounded before handling a power supply module Caution Due to chassis airflow disruption a power supply bay should never be vacant for more than two minutes when the server is powered on Exceeding five minutes might cause the system to exc...

Page 47: ...the front of the chassis and then unplug the AC power cord to completely remove power from the system before removing the power supply 1 Remove the AC power cord from the power supply 2 Remove the power supply module 1 Press the power supply release latch to release the power supply module from the chassis 2 Use the handle to pull the failed power supply module out of the server 3 Install a new po...

Page 48: ...3 System upgrades 32 4 Push the new power supply module into the power bay until it clicks into place 5 Plug the AC power cord back into the module and power up the server by pushing the power on button ...

Page 49: ...e you can install additional components or access the system s internal components Refer to the following sections for instructions Removing the top cover Note Observe the ESD precautions and pre installation instructions described on page 24 1 Press and hold the two release buttons 2 Slide the cover toward the rear of the chassis 3 Lift the cover off the chassis 4 Put the top cover aside for rein...

Page 50: ...ly closed Removing and installing the air duct Caution Always operate your server with the air duct installed to ensure reliable and continued operation You need to remove the air duct to perform the following procedures Removing and installing a processor Removing and installing a memory module Removing the air duct 1 Perform the pre installation instructions described on page 24 2 Lift the air d...

Page 51: ... high performance PWM fans to provide the cooling for the system Fan speed may be controlled by a setting in BIOS see Chapter 4 To replace a fan module 1 Perform the pre installation instructions described on page 24 Warning The system fan becomes very hot when the system is on Allow it to cool off first before handling 2 Remove the top chassis cover while the system is still running to determine ...

Page 52: ...ve the fan module 1 Disconnect the fan cable 2 Pull the fan up and away from the chassis 4 Install the new fan module 1 Insert the new fan into the chassis 2 Connect the fan cable Check the routing of all cables for obstructions ...

Page 53: ... to install the serverboard into the chassis before you install the CPU heatsinks When receiving a serverboard without a processor pre installed make sure that the plastic CPU socket cap is in place and none of the socket pins is bent otherwise contact your retailer immediately Removing the heatsink Warning We do not recommend that the CPU or the heatsink be removed However if you do need to unins...

Page 54: ...the thermal patch touch the work surface Installing a heatsink Caution The heat sink has a thermal interface material TIM on the underside Use caution so that you do not damage the TIM If a protective film is installed on the TIM remove it 1 Remove power from the system and unplug the AC power cord from the power supply 2 Do not apply any thermal grease to the heatsink or the CPU die the required ...

Page 55: ...CPU so that the four mounting holes are aligned with those on the preinstalled heatsink retention mechanism 4 Screw in two diagonal screws i e the 1 and the 2 screws until just snug Do not fully tighten the screws or you may damage the CPU ...

Page 56: ...3 System upgrades 40 5 Add the two remaining screws then finish the installation by fully tightening all four screws ...

Page 57: ... system will fail to boot Before removing a processor make sure to back up all important system files When installing a second processor make sure it has same stepping and frequency specifications as the default processor Handle the processor and the heat sink carefully Damage to either may prevent the system from functioning properly Replacing the processor Warning The processor becomes very hot ...

Page 58: ...rom its protective packaging 7 Install the new processor 1 Hold the processor by its edges Make sure the alignment tabs on the socket fit the two notch located on the edge of the processor The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins 2 Insert the new processor in the socket 3 Close the retention plate ...

Page 59: ...tention plate 2 Apply a thin layer of an approved thermal interface material before installing the heat sink Make sure that only a very thin layer is applied so that both contact surfaces are still visible 9 Install the heatsink see Installing a heatsink on page 38 10 Observe the post installation instructions described on page 25 11 Repeat the steps above to replace the second processor ...

Page 60: ...or 2 memory slots 2 Independent mode For all memory modes slot A in each channel should be populated first and then slot B If slot A is empty then slot B cannot be used For a single processor server configuration install the processor to CPU1 socket and the memory modules in slots P1DIMM 1A to P1DIMM 3B If there is a processor installed in CPU2 socket the system will enable the slots P2DIMM 1A to ...

Page 61: ...es 3 DIMM modules support 1 GB 2 GB 4 GB and 8 GB DIMMS 4 The size of each DIMM must be the same across the configuration 5 Do not mix UDIMMs with RDIMMs Single processor Processor 1 P1DIMM slots Channel 1 Channel 2 Channel 3 Configuration 1B 1A 2B 2A 3B 3A A X B X X C X X X D X X X X E X X X X X X Dual processors Processor 1 P1DIMM slots Processor 2 P2DIMM slots Channel 1 Channel 2 Channel 3 Chan...

Page 62: ... channel The same rule applies to processor 2 Memory population for mirroring mode Single processor configuration Dual processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB 4 GB and 8 GB DIMMS 4 The size of each DIMM must be the same across the configuration 5 Do not mix UDIMMs with RDIMMs Single processor P...

Page 63: ...should be the same type size and manufacturer However it is not necessary for slot A to have the same memory module as slot B within a channel The same rule applies to processor 2 Memory population for lockstep mode Single processor configuration Dual processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB 4 G...

Page 64: ...e third Follow the population rules described in the independent mode Sparing mode requires that all three channels use identical DIMMs 1A 2A and 3A should be the same type size and manufacturer likewise for 1B 2B and 3B The same rule applies to processor 2 Intel Xeon Processor 5500 Series CPU does NOT support the memory sparing mode Memory population for sparing mode Single processor configuratio...

Page 65: ...e different formats but the convention is usually like this Item Description Density 1GB 2GB 4GB 8GB Intel Xeon Processor 5500 Series CPU supports DIMM organized by 1Gb or 2Gb DRAM chips Rank 1R Single Rank 2R Dual Rank 4R Quad Rank Note If quad rank DIMM is used a maximum of only two DIMMs per channel can be supported Bit Organization This platform supports x4 and x8 Note It is not recommend to m...

Page 66: ...ocket b Push the DIMM to the socket until the retaining clips snap inward Note The DIMM slot is slotted to ensure proper installation If you insert a DIMM but it does not fit easily into the socket you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 3 Observe the post installation instructions described on page 25 4 Reconfigure the system memory See To reco...

Page 67: ...clips on both sides of the DIMM slot outward to release the DIMM b Gently pull the DIMM upward to remove it from the DIMM slot 2 If you intend to install a new memory module refer to the previous section To reconfigure the system memory The system automatically detects the amount of memory installed Run the BIOS setup to view the new value for total system memory and make a note of it ...

Page 68: ... the following expansion cards Left riser card pre installed PCI Express 2 0 x16 full height 8 port 3Gb s SAS RAID Flex I O Adapter Right riser card optional Gigabit Dual Port Server Adapter low profile Installing a PCI Express card 1 Remove the screw that secures the left PCI expansion slot shield to the server 2 Slide the bolts to move the shield lock in the direction shown below 3 Remove the PC...

Page 69: ...53 4 Insert the card 5 Slide the bolts back and secure the card with the screw ...

Page 70: ...ct the appropriate cables to the card SAS card illustration shown below Installing the right riser card and the Gigabit dual port server adapter Perform the following steps 1 Insert the right riser card into the PCI expansion slot ...

Page 71: ...55 2 Secure the riser card with two screws 3 Remove the screw that secures the PCI slot shield 4 Slide the shield lock away from the slots 5 Remove the PCI slot shield ...

Page 72: ...3 System upgrades 56 6 Insert the add on card into the riser card 7 Slide the shield lock back 8 Secure the add on card with the screw 9 Connect the appropriate cables to the card ...

Page 73: ...4 System BIOS ...

Page 74: ...he left frame it is highlighted in white Often a text message will accompany it Note the BIOS has default text messages built in Acer retains the option to include omit or change any of these text messages The BIOS setup utility uses a key based navigation system called hotkeys Most of the BIOS setup utility hotkeys can be used at any time during the setup navigation process These keys include F1 ...

Page 75: ...set the system while the BIOS is updating This is to avoid possible boot failure Main setup When you first enter the BIOS setup utility you will enter the main setup screen You can always return to the main setup screen by selecting the main tab on the top of the screen The main BIOS setup screen is shown below System Overview System Time System Date Use this option to change the system time and d...

Page 76: ...nd indicate the CPU type used Speed This item displays the speed of the CPU detected by the BIOS Physical Count This item displays the number of processors installed in your system as detected by the BIOS Logical Count This item displays the number of CPU cores installed in your system as detected by the BIOS System Memory This displays the size of memory available in the system as detected by the...

Page 77: ...ad of the normal POST messages AddOn ROM Display Mode Sets the display mode for Option ROM Bootup Num Lock Selects the Power on state for Numlock key PS 2 Mouse Support Select Enabled to enable PS 2 mouse support Select Auto to enable the onboard PS 2 mouse when a PS 2 mouse is installed on the system Wait For F1 If Error Forces the system to wait until the F1 key is pressed if an error occurs Hit...

Page 78: ...ors will not capture Interrupt 19 and the drives attached to these adaptors will not function as bootable devices Processor Clock Options This submenu displays the status of the processor as detected by the BIOS including items such as the processor manufacturer type frequency CPUID Microcode Revision Cache L1 L2 L3 Ratio Status and Ratio Actual Value The submenu also allows you to configure the p...

Page 79: ...orm to run multiple operating systems and applications in independent partitions creating multiple virtual systems in one physical computer Important The following feature is only available if supported by the processor and or operating system Execute Disable Bit Capability Set to Enabled to enable the Execute Disable Bit which will allow the processor to designate areas in the system memory where...

Page 80: ... un core auto demote information ACPI T State Select Enabled to report processor throttling in ACPI C3 Auto Demotion When Enabled the CPU will conditionally demote C6 or C7 requests to C3 based on un core auto demote information Clock Spread Spectrum Select Enable to use the feature of Clock Spectrum which will allow the BIOS to monitor and attempt to reduce the level of Electromagnetic Interferen...

Page 81: ... memory block from where it was read by the processor Patrol Scrubbing A memory error correction scheme that works in the background looking for and correcting resident errors Throttling Closed Loop Throttling Open Loop Throttling improves reliability and reduces power in the processor by automatic voltage control during processor idle states If Enabled the following items will appear Hysteresis T...

Page 82: ...rce sharing across the Intel platforms providing you with greater reliability security and availability in networking and data sharing Intel I OAT Significantly reduces CPU overhead by leveraging CPU architectural improvements freeing resources for other tasks Active State Power Management Uses power management for signal transactions between the PCI Express L0 and L1 Links Select Enabled to confi...

Page 83: ...port When enabled the EHCI Interface will be changed from BIOS controlled to OS controlled IDE SATA configuration When this submenu is selected the BIOS automatically detects the presence of the IDE devices and displays the following items SATA 1 configuration If Compatible is selected it sets SATA 1 to legacy compatibility mode while selecting Enhanced sets SATA 1 to native SATA mode Configure SA...

Page 84: ...Transfer Block Mode boosts the IDE drive performance by increasing the amount of data transferred Only 512 bytes of data can be transferred per interrupt if Block Mode is not used Block Mode allows transfers of up to 64 KB per interrupt Select Disabled to allow data to be transferred from and to the device one sector at a time Select Auto to allow data transfer from and to the device occur multipl...

Page 85: ...ord DMA mode 0 It has a data transfer rate of 2 1 MBs SWDMA2 Use Single Word DMA mode 2 It has a data transfer rate of 8 3 MBs MWDMA0 Use Multi Word DMA mode 0 It has a data transfer rate of 4 2 MBs MWDMA1 Use Multi Word DMA mode 1 It has a data transfer rate of 13 3 MBs MWDMA2 Use Multi Word DMA mode 2 It has a data transfer rate of 16 6 MBs UDMA0 Use Ultra DMA mode 0 It has a data transfer rate ...

Page 86: ...s you to change the link width of a PCI slot in order to support a riser or add on card installed in the slot SR IOV Supported Select Enabled to enable Single Root I O Virtualization SR IOV support which works in conjunction with Intel Virtualization Technology to allow multiple operating systems to run simultaneously within a single computer via natively shared PCI Express devices in order to enh...

Page 87: ...comes unavailable Select 3F8 IRQ4 to allow the serial port to use 3F8 as its I O port address and IRQ 4 for the interrupt address Serial Port 2 Attribute Select COM to configure the onboard COM2 port as a normal serial port Select SOL Serial Over_LAN to configure the onboard COM2 port as a virtual COM port for SOL use Hardware Health Monitor This feature allows you to monitor system health and rev...

Page 88: ...asing CPU fan speed triggering the Overheat Alarm etc Since CPUs can have different Temperature Tolerances the installed CPU can now send information to the motherboard what its Temperature Tolerance is and not the other way around This results in better CPU thermal management Acer has leveraged this feature by assigning a temperature status to certain thermal conditions in the processor Low Mediu...

Page 89: ...n interfaces Fan1 through Fan8 Fan Speed Control Modes This feature allows you to decide how the system controls the speeds of the onboard fans The CPU temperature and the fan speed are correlated When the CPU on die temperature increases the fan speed will also increase for effective system cooling Select Full Speed FS to allow the onboard fans to run at full speed for maximum cooling The FS sett...

Page 90: ...led APIC ACPI SCI IRQ is supported by the system Headless Mode Enables the system to function without a keyboard monitor or mouse attached Note Only available when ACPI is enabled on an ACPI aware operating system ACPI Version Features The options are ACPI v1 0 ACPI v2 0 and ACPI v3 0 Please refer to ACPI s website for further explanation http www acpi info NUMA Support Uses Non Uniform Memory Acc...

Page 91: ...General WHEA Windows Hardware Error Architecture Configuration WHEA Support Select Enabled to enable Windows Hardware Error Architecture WHEA support which will provide a common infrastructure for handling hardware errors on Windows platforms in order to reduce system crashes due to hardware errors and to improve system recovery and health monitoring View BMC System Event Log This feature displays...

Page 92: ...w a client computer or device to obtain an IP address from a DHCP server that manages a pool of IP addresses and network information on a request and grant basis Select Static Static Allocation to allow the host server to allocate an IP address based on a table containing MAC Address IP Address pairs that are manually entered such as by a network administrator Only clients with a MAC address liste...

Page 93: ...down the system if the operating system hangs or crashes BMC Watch Dog TimeOut Min Sec This feature appears if BMC Watch Dog Timer Action above is enabled This is a timed delay in minutes or seconds before a system power down or reset after an operating system failure is detected Security Settings The BIOS provides a Supervisor and a User password If you use both passwords the Supervisor password ...

Page 94: ...o the Setup Utility Change User Password Select this feature and press Enter to access the submenu and then type in a new User Password Clear User Password Available only if User Password has been set This item allows you to clear a user password after it has been entered Password Check If set to Setup a password is required to enter the Setup Utility If set to Always the system will prompt for a ...

Page 95: ...lient computer or device to obtain an IP address from a DHCP server that manages a pool of IP addresses and network information on a request and grant basis Select Static Static Allocation to allow the host server to allocate an IP address based on a table containing MAC Address IP Address pairs that are manually entered such as by a network administrator Only clients with a MAC address listed in ...

Page 96: ...e Gateway address of this machine This should be in decimal and in dotted quad form i e 192 168 10 253 The value of each three digit number separated by dots should not exceed 255 Mac Address The BIOS will automatically enter the Mac address of this machine Mac addresses are 6 two digit hexadecimal numbers Based 16 0 to 9 A B C D E F separated by dots e g 00 30 48 D0 D4 60 Remote Access Configurat...

Page 97: ...s to keep Console Redirection active all the time after POST Select Boot Loader to keep Console Redirection active during POST and Boot Loader Note Some settings may not be supported by some operating systems Terminal Type Allows you to select the target terminal type for Console Redirection VT UTF8 Combo Key Support Select Enabled to enable VT UTF8 Combination Key support for ANSI VT100 terminals...

Page 98: ... settings for the system Boot Device Priority This feature allows you to specify the sequence of priority for the Boot Device 1st Boot Device 2nd Boot Device 3rd Boot Device Hard Disk Drives This feature allows you to specify the boot sequence from all available hard disk drives The settings are Disabled and a list of all hard disk drives that have been detected 1st Drive 2nd Drive 3rd Drive ...

Page 99: ...n detected 1st Drive 2nd Drive 3rd Drive Removable Drives This feature allows you to specify the boot sequence from all available removable drives CD DVD Drive This feature allows you to specify the boot sequence from all available removable drives Retry Boot Devices Select Enabled to allow the BIOS to attempt to reboot the system from all bootable devices after a boot failure ...

Page 100: ...ation and reboot the computer Select Discard Changes and Exit from the Exit menu and press Enter Discard Changes Select this option and press Enter to discard all the changes and return to the BIOS Setup Utility Load Optimal Defaults To set this feature select Load Optimal Defaults from the Exit menu and press Enter Then select OK to allow the BIOS to automatically load optimal defaults to the BIO...

Page 101: ...5 System troubleshooting ...

Page 102: ...t installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see There is problem with the application software on page 93 To do this Press Soft boot reset to clear the system memory and reload the operating system Ctrl Alt Del Cold boot reset Turn the system power off and then on This clears system memory res...

Page 103: ... allow the system to continue the boot up procedure If a fatal error occurs you should consult with your system manufacturer for possible repairs Beep code Error message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep Memory error No memory detected in the system 8 beeps Display memory read write error Video adapter missing or with faulty memory 1 co...

Page 104: ...erly formatted and configured Are the BIOS configuration settings in the BIOS setup utility correct Is the operating system properly loaded Refer to the operating system documentation Are all hardware components compliant with the tested components lists Are all internal cables correctly connected and secured Are the processors fully seated in their mainboard sockets Are all standoffs in the prope...

Page 105: ...ystem power cord is plugged into a properly grounded AC outlet and in the power supply module cord socket 4 Make sure the display monitor and keyboard are correctly connected to the system 5 Turn on the display monitor 6 Set the display brightness and contrast controls to at least two thirds of their maximum range Refer to the documentation that came with your display monitor 7 If the operating sy...

Page 106: ...ndicators for the hard drive s DVD ROM drive and any other device you may have installed If any of these indicators fail to light up refer to related problems listed in the HDD activity indicator does not light on page 91 Confirming loading of the operating system Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the o...

Page 107: ...in cards and see if the system boots If reboot is successful install the cards back in one at a time with a reboot between each addition to determine if one of them is causing the problem Make sure that you have properly installed system compliant memory modules and that they are populated according to the system guidelines Make sure that you have installed system compliant processors and that the...

Page 108: ...then remove the disc ODD drive cannot read a disc Do the following Make sure you are using the correct type of disc Make sure the disc is properly seated in the drive Make sure the disc is unscratched Make sure the ODD drive is properly connected to your system Hard drives are not recognized Do the following Make sure the disk controller is not disabled in the BIOS setup Make sure the drive is com...

Page 109: ...or does not light Do the following Make sure the correct network drivers are loaded on the system Network might be idle Peripheral device connected to a USB connector does not work Do the following Reduce the number of external devices connected to a USB hub Refer to the documentation that came with the device There is problem with the application software Do the following Verify that the software...

Page 110: ...and turned on If you are using a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the display monitor signal cable properly connected Does this display monitor work correctly if plugged into a different system Remove all add in cares and see if the system boots If reboot is successful install the cards back in one at...

Page 111: ...he changes to take effect 4 If there are still no characters on the screen after you reboot the system reboot it again Take note of the beep codes emitted during POST This information may be required if you seek technical assistance If POST does not emit any beep code and characters still does not appear the display monitor or the video controller may be defective Contact your local representative...

Page 112: ...5 System troubleshooting 96 ...

Page 113: ...Appendix A Server management tools ...

Page 114: ... on how to install and use this utility please refer to the Acer Smart Server Manager User Guide Acer Smart Setup Allows you to install your choice of operating system for the server clone system to set up multiple identical servers update the system BIOS and firmware set up BMC and configure RAID for the system hard drivers For detailed instructions on this utility please refer to the Acer Smart ...

Page 115: ...f the Configure SATA 1 as field from IDE to RAID 5 Select Intel of ICH Raid CodeBase option 6 Press F10 7 Select Ok to save the setting and close the Setup Utility Entering Intel onboard SATA RAID Configuration Utility To start Intel onboard SATA RAID Configuration Utility press CTRL I when you see the RAID BIOS during POST After POST finished the Intel R Matrix Storage Manager option ROM will dis...

Page 116: ...e display monitor If the server is already turned on please close all open applications and then restart the server 2 During POST press F2 to access the BIOS Setup Utility 3 Select the Advanced IDE SATA Configuration submenu 4 Change the setting of the Configure SATA 1 as field from IDE to RAID 5 Select Adaptec of ICH Raid CodeBase option 6 Press F10 7 Select Ok to save the setting and close the S...

Page 117: ... Assigning Hot Spare drive A hot spare is a hard disk drive that automatically replaces any failed drive in a RAID volume and can subsequently be used to rebuild the RAID volume 1 Select Array Configuration Utility option 2 Select Add Delete Hotspare 3 The screen displays Select drives to assign Spare 4 Select desired hard drive disk and then press INS to add it in Assigned Hotspare drives area 5 ...

Page 118: ...iguration menu Loading Factory Default Setting 1 In the Configuration menu select Adapter Properties The current adapter settings appear Please click on Next to change the setting 2 Change the setting of Set Factory Defaults from No to Yes then click on submit 3 Press Ctrl Alt Del to reboot the server Creating and Initialing a RAID Volume 1 Launch the configuration menu 2 Select Configuration Wiza...

Page 119: ...ew logical drives You will see all the logical drives listed 10 Click on Home to go back to the configuration menu 11 Now you can reboot the system and install the Operating System Select Exit click on Yes and press Ctrl Alt Del to reboot the system Assigning a Hot Spare Disk 1 Launch the configuration menu 2 Select a free disk marked as UNCONF GOOD and listed under Physical Drives 3 Select Make G...

Page 120: ...Appendix A Server management tools 104 ...

Page 121: ...Appendix B Rack mount configuration ...

Page 122: ...rer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must be labeled as controlling power to the entire unit not just to the system s Earth ground the rack installation To avoid the potential for an electrical shock hazard the rack assembly itself must be suitably earth ...

Page 123: ...ystem in a rack Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The system name plate rating should be used when addressing concerns about circuit overload ...

Page 124: ... configuration 108 System rack installation The server should be mounted into a rack A tool less rack rail kit is available for installing system to a rack cabinet The figure below shows the server in a rack mount position ...

Page 125: ...o the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with the system rack When installing components you must start your measurement from the center of the...

Page 126: ...hat the left and right inner rails have been correctly identified 2 Remove the inner rails from the mounting rails a Extend the inner rail from the mounting rail until the rail release latch clicks 1 b Press the release latch 2 and slip the inner rail out c Do the same thing to the other mounting rail Caution To avoid personal injury care should be taken when pressing the inner rail release latche...

Page 127: ...e click 4 Attach the rear inner rails to both sides of the server a Align the holes on the left and right rear inner rails 2 to the hooks on the left and right sides of the server b Secure the chassis with six screws 3 as illustrated 5 Install the mounting rails to the rack posts a Align and insert the tabs on the left and right mounting rails to the front rack post mounting holes 1 Make certain t...

Page 128: ...Appendix B Rack mount configuration 112 b Align and insert the tabs on the left and right mounting rails to the rear rack post mounting holes 2 ...

Page 129: ...rt the inner rails into the mounting rails then push the server into the rack until you hear a click sound Caution To avoid personal injury care should be taken when pressing the inner rail release latches and sliding the component into the rack ...

Page 130: ...Appendix B Rack mount configuration 114 7 For security purposes you can use screws to secure the chassis handles to the front of the rack as illustrated below ...

Page 131: ...Appendix C Acer Smart Console ...

Page 132: ...he CD DVD ROM drive and floppy drive This feature enables remote installation of the operating system or applications Notification Via SNMP trap and email to inform a person or management software when system status changes Platform neutrality Acer Smart Console uses the standard HTTP protocols You can easily use a web browser to remotely manage servers running different operating systems Acer Sma...

Page 133: ...rname and password 2 Enter the root username and password in the login screen Username root Password superuser 3 Click Login The Acer Smart Console page appears Note The default username is root and the default password is superuser Both the username and password are case sensitive and should be entered in lower case each time Important Logging into the console allows you full administrative right...

Page 134: ... statuses that may be displayed on the console Normal The system is in good health and no alerts were detected on the sensors Warning At least one sensor has a warning alert Critical At least one sensor has a critical alert System Information The System Information menu includes options that allow you to view general system information and the system FRU field replaceable units Selecting the Syste...

Page 135: ... in a box displayed before each sensor category Green Indicates the system is in good health and no alerts were detected on the sensors Amber Indicates at least one sensor has a warning alert Red Indicates at least on sensor has a critical alert Threshold Click Show Thresholds to view the threshold parameters of each sensor It displays the Low Non Critical NC High Non Critical NC High Critical Thr...

Page 136: ...ick Refresh Event Log Provides a record of system events related to critical hardware components It logs the events when the sensor triggers an abnormal state or is recovering from an abnormal state When the log matches a pre defined alert the system will send out a notification automatically if pre configured ...

Page 137: ...RADIUS settings configure the mouse mode settings configure the network settings configure the Dynamic DNS configure the remote session settings configure the SMTP email server settings create an SSL certificate and manage users The Configuration menu has the following options Alerts Date and Time LDAP RADIUS Mouse mode Network Dynamic DNS Remote Session SMTP SSL Certificate Users ...

Page 138: ...il address or the destination server Send Test Alert Send a test alert to the designated email address Delete Remove pre set alert destination settings Setting up alerts You can set up notifications to be sent via SNMP trap or via email Setting up SNMP traps 1 On the Alerts page click Modify 2 Specify the event severity such as Critical or Warning 3 Enter the IP information 4 Click Save Setting up...

Page 139: ... and Time The Date and Time option allows you to set the BMC date and time LDAP if available The LDAP option allows you to download the user account list and authentication from the LDAP server and create Acer Smart Console user accounts from this list ...

Page 140: ...le LDAP Authentication 2 Enter the required information to access the LDAP server 3 Click Save RADIUS The RADIUS option allows you to configure the RADIUS option Configuring RADIUS 1 On the RADIUS Settings page check Enable RADIUS 2 Enter the required information to access the RADIUS server 3 Click Save ...

Page 141: ...ct a mouse mode from the Mouse Mode page Absolute Select this setting when using a Microsoft Windows operating system Relative Select this setting when using a Linux operating system 2 Click Save Network The Network option allows you to configure and change the management network parameters You can configure the network ...

Page 142: ...ocol or manually Configuring network settings 1 On the Network Settings page select whether to obtain an IP address automatically or configure the network settings manually 2 Click Save Dynamic DNS The Dynamic DNS option allows you to configure and change the management network parameters ...

Page 143: ...ver 3 Click Save Remote Session The following options allow you to enable or disable encryption on KVM or Media data during a redirection session Select the remote session then press Save Configuring Remote Session settings 1 On the Remote Session page select whether to enable KVM or Media Encryption 2 Select a Virtual Media Attach Mode 3 Click Save ...

Page 144: ...il Transfer Protocol mail server settings Configuring the SMTP settings 1 On the SMTP Setting page select a LAN channel number 2 Enter the IP address of the SMTP server 3 Enter the username and password 4 Enter the email address for sending email notifications 5 Enter the machine name 6 Click Save ...

Page 145: ... Upload The SSL Certificate option allows you to upload a SSL certificate manually Uploading an SSL certificate 1 On the SSL Upload page click Browse to locate the SSL certificate on your system 2 Click Upload ...

Page 146: ... Users can be configured to have certain access permissions such as administrator privilege operator privilege no access The BMC Baseboard Management Controller maintains a local database of remote access users and their privileges When the user logs in to the console BMC determines the user s privileges and executes commands according to the privilege level The table below lists the privilege lev...

Page 147: ...s to all BMC commands including configuration commands for disabling a communication channel Modifying a user account 1 On the Users page click Modify User 2 Enter the username 3 Enter the password 4 Re enter the password 5 Select a privilege level from the drop down menu 6 Click Modify Remote Control The Remote Control menu allows you to start a Remote Console session with the host system and man...

Page 148: ... Console Redirection page click Launch Console The web browser downloads and automatically launches the remote console application The KVM Remote Console screen appears For more information about the KVM Remote Console application refer to KVM function description on page 137 Server Power Control The Server Power Control option allows you to perform a remote power on power off power cycle and rese...

Page 149: ...k Launch SOL Select the Baud rate from the pull down menu as your SOL transfer rate Make sure that the Baud rate selected here matches the Baud Rate set in the BIOS Once you have selected the Baud rate and press Start to start the session You can also press Stop to stop the SOL connection ...

Page 150: ... disk option allows you to upload and share images via the BMC These images will then be emulated to the host server as USB applications Perform the floppy disk operation On the floppy disk page select an image file then click Upload to upload your image file to the server ...

Page 151: ...he BMC These images will then be emulated to the host server as USB applications Perform the CD ROM operation 1 On the CD ROM Setting page enter the share host server 2 Enter the path to the CD ROM image file 3 Enter the user name optional and password optional 4 Click Save ...

Page 152: ...ter Update Mode The Firmware Upload page appears 2 Click Browse to locate the firmware image file 3 Click Upload to upload the image file to the server Unite reset Unite reset allows you to reboot the BMC IPMI Controller IP reset IP reset allows you to reset the settings for virtual media keyboard and mouse on the host server Factory default Factory Default allows you to reset IPMI to the factory ...

Page 153: ... this item to select a virtual storage device for your console redirection USB Floppy Flash Devices Click this item to use a USB floppy device or a flash device for your console redirection CDROM ISO Click this item to use a CDROM or an ISO device for your console redirection Logical Drive Type Click this item to select a logical drive type from the pull down menu for your console redirection Imag...

Page 154: ... media recording playback Play Pause Click this item to continue with media recording playback or to stop media recording playback Macro This feature allows you to configure Macro settings for your console redirection Hold Right ALT Key This item performs the same function as you holding down the Right Alt key Hold Left ALT Key This item performs the same function as you holding down the Left Alt ...

Page 155: ...irection Set Hotkey Click this item to configure your hotkey settings for your console redirection The Hotkey Settings screen displays the following information Hotkeys Hotkeys Ctrl 1 to Ctrl 7 are displayed on the right side of the screen Actions Click a hotkey to show the action corresponding to this hotkey on the left of the screen Keyboard Monitor Click this item to enable keyboard monitor sup...

Page 156: ...p by you Input Mouse Settings Click Input to configure mouse settings including the following Enable Mouse Input Check this box to use your mouse as an input device for your console redirection Once mouse support is enabled select Absolute Mouse Mode if you use Windows select Relative Mouse for Linux Keyboard Settings Check this box to use the keyboard as an input device for your console redirecti...

Page 157: ...creen mode This feature allows you to set the video display to the full screen mode for your console redirection OSD UI style This feature allows you to configure the OSD UI style settings for console redirection The OSD UI Style Screen This screen provides shortcuts to the main features provided by the firmware for console redirection Click an OSD UI Style icon to change the settings Move OSD UI ...

Page 158: ...port and use the Macro settings features Video Recording Click this item to access the Video Recording submenu and to use video recording Video Playback Click this item for video playback Hotplug Keyboard Mouse Hotplug Keyboard Mouse Click the item enable keyboard mouse hotplug support for your console redirection User List This feature allows you to access the user list Session ID This item displ...

Page 159: ...143 Exit Yes At the prompt click Yes to exit from remote redirection No Click No to return to the current session ...

Page 160: ...Appendix C Acer Smart Console 144 ...

Page 161: ...uidelines 26 heatsink installing 43 removing 37 38 Hot Spare drive assigning Adaptec 101 Intel 100 I install system fan 36 installing air duct 34 hard disk drive with carrier 28 heat sink 43 memory 50 processor 42 top cover 34 Intel onboard SATA RAID configuring 99 Intel onboard SATA RAID Configura tion Utility entering 99 internal components 7 J jumper JBT1 CMOS 12 JPG1 12 JPL1 VGA 12 JWD1 Watch ...

Page 162: ...y CD or DVD xii server management tools 98 setting up the system 16 pre installation requirements 16 system boards backplane board 11 mainboard 8 riser board 13 system fan installing 36 removing 36 system fan modules 7 system memory reconfiguring 51 system tour 1 system upgrade 23 ESD precautions 24 installation precautions 24 post installation instructions 25 preinstallation instructions 24 T top...

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