Acer Altos G520 series Service Manual Download

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Chapter 4

This chapter provides troubleshooting information for the Altos G520:

Error Message

BIOS POST Beep Codes

BIOS Recovery Beep Codes

POST Error Codes and Messages

Boot Block Error Beep Codes

Post Error Beep Codes

BIOS Beep Codes

POST Code Checkpoints

Bootblock Initialization Code Checkpoint

Bootblock Recovery Code Checkpoints

DIM Code Checkpoints

ACPI Runtime Checkpoints

Memory Error Codes

Troubleshooting

Chapter 4

Summary of Contents for Altos G520 series

Page 1: ...Altos G520 Service Guide PART NO N A PRINTED IN TAIWAN Service guide files and updates are available on the CSD web for more information please refer to http csd acer com tw ...

Page 2: ... Please refer to the table below for the updates made on Altos G520 service guide Date Chapter Updates 2004 09 14 CH1 1 Revise to Intel E7320 Memory Controller Hub MCH on page 1 2 Modify from 82541QI to 82541PI on page 4 ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ... and Configuration 30 IDE Configuration 32 Primary Secondary Third Fourth IDE Master Slave 34 Floppy Configuration 36 Super I O Configuration 37 USB Configuration 38 PCI Configuration 39 Memory Configuration 40 Boot 41 Boot Settings Configuration 42 Boot Device Priority 43 Hard Disk Drives 44 Removable Devices 45 ATAPI CD DVD Devices 46 Security 47 Server 50 System Management 52 Serial Console Fea...

Page 8: ...nts 75 Bootblock Recovery Code Checkpoint 76 DIM Code Checkpoints 77 ACPI Runtime Checkpoints 78 Memory Error Codes 79 Chapter 5 Jumper and Connector Information 80 Clearing the CMOS 80 Clearing the Password 81 Jumper and Connector 82 Chapter 6 FRU Field Replaceable Unit List 89 Altos G520 Exploded Diagram 90 Part List 91 Appendix A Test Compatible Components 97 Windows 2000 2003 Environment Test ...

Page 9: ...mory capacity can be detected by the OS 2 The sparing DIMM will be reserved for the standby purpose and cannot be accessed by the system For example if 8 GB of memory is installed Four 2GB DIMMs only 4GB of memory in DIMM 1A can be accessed by the system Memory in DIMM 2B and DIMM 2A would be reserved as sparing DIMM WARNING Functionality issues may be encountered if mixed memory types are install...

Page 10: ...T Two SATA ports T Supports RAID 0 or RAID 1 T Supports Windows 2000 Windows Server 2003 Red Hat Linux 9 0 Red Hat Enterprise Linux 3 0 AS Update Pack 1 only and NetWare 6 5 T External Ports T PS 2 keyboard mouse ports T One Serial T One VGA monitor port T Four USB 2 0 ports T One LAN port T Power Supply PSU T 610 watt 1 0 1 1 redundant power supply subsystem with power distribution board T 600 wa...

Page 11: ...is T One serial port and one serial port header T Two ATA interface with Ultra 33 66 and 100 DMA mode T Two serial ATA connectors with support for RAID 0 and RAID 1 T One floppy drive interface with support for one drive T PS 2 keyboard and mouse ports T Integrated Capabilities T Integrated 2D 3D graphics controller ATI Rage XL Video Controller with 8 MB of SDRAM ...

Page 12: ... x 2 100 MB S Super I O Floppy x 1 Serial Port x 1 PS2 x 2 LPC 1 0 4 bit 33MHz 16 5MB S FWH BIOS 32bit 33MHz 5V PCI 32 bit 33MHz PCI 2 2 Bus 100MB s ATI Rage XL Channel B 6 4 GB S x4 PCI Express 2GB s Intel 82541PI 32bit 33MHz 5V PCI 64bit 66Mhz 3 3V PCI X 64bit 66Mhz 3 3V PCI X 64 bit 66MHz PCI X 1 0 Bus PCI E x4 2GB s USB 2 0 x 4 60MB S IDE2 IDE1 Dual Intel Xeon DP Processor Support Nocona Jayha...

Page 13: ...Xeon processors FSB 800 support 2 x ATA100 IDE channels Intel E7320 chipset Intel PRO 1000 MT Server Network Connections 8 GB ECC DDR266 333 capacity Integrated Graphics PCI Express X4 Bus PCI X 64 66 PCI 32 33 SATA Port x 2 ...

Page 14: ...6 Chapter 1 Mainboard Placement S T UT V W X AA US FF KK 2A 2B 1A 1B P K H J I L A B C D E F G M N O Q R S T UT V W X Y Z AA BB CC DD EE GG GG HH II JJ US O ...

Page 15: ... IPMB connector I VGA monitor port Y Floppy Drive Connector J Serial Port Z Primary and Secondary ATA connector K Upper PS 2 mouse port Lower PS 2 keyboard port AA Front system fan header L USB Port BB Front panel connector M Auxilliary power connector CC Front panel USB header N Main power connector DD ARMC connector O Rear system fan connectors SYS FAN 1 SYS FAN 2 EE SATA A1 and A2 connectors P ...

Page 16: ...1 Hot Plug HDD Cage backplane board layout SCSI Item Description 1 122 pin SAF TE connector 2 80 pin SCSI HDD connector 3 68 pin SCSI HDD connector 4 SCSI HDD management cable connector I2C bus 5 Power connector ...

Page 17: ...Chapter 1 9 Hot Plug HDD Cage backplane board layout SATA Item Description 1 SATA HDD slot 2 SATA cable connector 3 HDD backplane power connector 10pin 1 2 3 ...

Page 18: ...nt Bezel NOTE Please ignore item 7 No Item 1 Front Bezel 2 Security Keylock 3 System Power Indicator 4 Hard Disk Activity Indicator 5 System Fault Indicator 6 LAN1 Activity Indicator Note No Description No Description ...

Page 19: ...ntrol 5 CD ROM drive Headphone Earphone port 6 5 25 inch half height drive bay 7 Hot Plug hard disk cage or Non Hot Plug hard disk cage manufacturing optional 8 HDD carrier for Hot Plug HDD Cage only 9 Floppy drive activity indicator 10 Floppy drive 11 Floppy drive Eject button 12 Hot Plug HDD power indicator 1 for Hot Plug HDD cage only 13 Hot Plug HDD access indicator 2 for Hot Plug HDD cage onl...

Page 20: ...operly NOTE indicator 2 will light up amber when the power supply module or any PSU internal fan fails No Item 1 Main power supply cable socket 2 USB ports 3 PS 2 keyboard port 4 PS 2 Mouse Port 5 VGA monitor port 6 Serial port 8 Gigabit LAN port 10 100 1000 Mbps 9 Expansion slots 10 Main power supply indicator 1 11 Main power supply fail indicator 2 12 Main standard 600 watt power supply unit PSU...

Page 21: ...the system comes bundled with a single standard 600 watt power supply module only You have the option to purchase an extra power supply module to provide the system with a redundant power source No Item 1 Power supply module bays for two redundant PSUs 1 or one single standard PSU bay Manufacturing optional 2 Rear system fan 3 Air baffle screw to secure the air baffle 4 Mainboard 5 PCI bus slot 6 ...

Page 22: ... Socket Dual 604 pin zero insertio force ZIF processor sockets Speed 2 8G 3 0G 3 2G 3 4G 3 6GHz or above Bus frequency 800 MB S Voltage Processor voltage can be detected by the system without setting any jumper BIOS Item Specification BIOS code AMI BIOS version BIOS ROM type Bulk mode flash ROM with boot block protection BIOS ROM size 2MB BIOS ROM package 32 pin PLCC package Supported protocol PCI...

Page 23: ...etup VGA Interface Item Specification VGA controller ATI RAGE XL VGA controller resident bus PCI 2 2 Bus VGA bus speed 100MB s VGA Memory 8MB VRAM Function control Enable disable by BIOS Setup IDE Interface Item Specification IDE controller Intel ECS6300 ICH integrated IDE controller resident bus IDE ATA100 Number of IDE channel 2 Supported IDE interface E IDE up to PIO mode 4 DMA mode 2 and Ultra...

Page 24: ...ill not be used but kept in reserve In the event of significant failures in a particular DIMM it and its correpsonding partner in the other channel if applicable will over time have its data copied over to the spare DIMM s held in reserve When all the data has been copied the reserve DIMM s will be put into service and the falling DIMM will be removed from service Only one sparing cycle is support...

Page 25: ...ed for ROM on I O Adapters 00D4000 00D7FFF 16 KB I O Expansion ROM Reserved for ROM on I O Adapters 00D8000 00DBFFF 16 KB I O Expansion ROM Reserved for ROM on I O Adapters 00DC000 00DFFFF 16 KB I O Expansion ROM Reserved for ROM on I O Adapters 00E0000 00E7FFF 32 KB for SCSI BIOS Reserved for SCSI BIOS 00E8000 00EFFFF 32 KB Reserved Onboard 00F0000 00FFFFF 64 KB BIOS System ROM BIOS ROM System RA...

Page 26: ...2 9 450 MHz 0 0 1 1 1 5 500 MHz 4A1 SMISW SCISW SOFTNMI BIOS Password check control 0CF8 PCI Configuration Address Reg 0CFC PCI Configuration Data Reg 1F0 1F7 Fixed Hard Disk 278 27F Parallel Port 2 2F8 2FF Serial Port 2 378 37F Parallel Port 1 3B0 3BF Monochrome Display 3C0 3CF EGA VGA SVGA 3D0 3DF CGA VGA SVGA 3F0 3F7 Floppy Disk Controller 3F7 3FF Serial Port 1 Hex Range Device Function 000 01F...

Page 27: ...ot 2 PIRQ5 PIRQ11 PIRQ13 PIRQ15 INTIN5 APIC2 INTIN11 APIC2 INTIN13 APIC2 INTIN15 APIC2 Slot 3 PIRQ6 PIRQ12 PIRQ13 PIRQ15 INTIN6 APIC2 INTIN12 APIC2 INTIN13 APIC2 INTIN15 APIC2 Slot 4 PIRQ7 PIRQ12 PIRQ13 PIRQ15 INTIN7 APIC2 INTIN12 APIC2 INTIN13 APIC2 INTIN15 APIC2 Slot 5 PIRQ8 PIRQ12 PIRQ13 PIRQ15 INTIN8 APIC2 INTIN12 APIC2 INTIN13 APIC2 INTIN15 APIC2 Slot 6 PIRQ9 PIRQ12 PIRQ13 PIRQ15 INTIN9 APIC2...

Page 28: ...d keyboard for DOS keyboard mouse for Windows T Resume recovery time 3 5 seconds Global Standby mode T Global power management timer 1 60 minutes T Hard disk drive goes into STANDBY mode for ATA standard interface T Disable H sync and V sync signals to control the VESA DPMS monitor T Resume recovery time 7 10 seconds System Suspend mode T Independent power management timer 1 60 minutes or pushing ...

Page 29: ...g Storage package 20 to 60 C Humidity Operating 20 80 RH non condensing Non operating unpacked 20 80 RH non condensing Non operating Storage package 20 90 RH non condensing Vibration Operating unpacked 5 16 2 Hz 0 38mm peak to peak 16 2 250 Hz 0 2G Non operating packed 5 27 1 Hz 0 60G 27 1 50 Hz 0 4mm peak to peak 50 500 Hz 2 0G ...

Page 30: ...onnectors with support for RAID 0 and 1 One floppy drive interface with support for one device PS 2 keyboard and mouse ports Main board ATX Drive bays Three 5 25 media bay one reserved for optical device Four 3 5 HDD by for HDD cage Switching power supply 600W stand non hot plug power supply Material Housing Metal sheet Panel Plastic Cooling System One 12cm rear fan One 9cm front system fan Indica...

Page 31: ...dant power supply status This feature is designed primarily for server supervisors and management information system MIS personnel to help them detect errors or potential trouble spots in their network servers through a single management station ASM consists of two major parts T ASM Console a Windows based monitoring station that communicates with the ASM Agents T ASM Agent s the individual server...

Page 32: ...s Management Bus and Baseboard Management Controller Detailed description of each element is listed below Intelligent Platform Management Interface IPMI IPMI is the specification for the management controller command sets including command sets for sensors event logs and sensor data record access as well as the specification for the data formats including sensor data records event log entries and ...

Page 33: ...ssages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup As you change your BIOS Setup examine the system configuration values When you are satisfied that all the values are correct write them down St...

Page 34: ...26 Chapter 2 Entering setup To enter Setup press the key of m NOTE You must press mwhile the system is booting This key does not work during any other time ...

Page 35: ... w yz x arrow keys to move around the Setup Utility screen T Use the dkeys to move to the next page or the key to return to the previous page if the Setup screen has more than one page available T Use the dkey to enter the options and use w yarrow keys to change the value if they are available ...

Page 36: ...ocessor Type of processor currently installed in your system Build Date BIOS build date Processor Type Processor brand ID string Speed Calculated processor speed Count Detected number of physical processors System Memory Size Amount of physical memory detected System Time Configures the system time on a 24 hour clock Default is 00 00 00 Use Enter TAB or SHIFT TAB to select a field Use or to config...

Page 37: ...loppy drive s Selects submenu Super I O Configuration Configure the Super I O chipset Selects submenu USB Configuration Configure the USB support Selects submenu PCI Configuration Configure PCI devices Selects submenu Memory Configuration Configure memory devices Selects submenu Preproduction Debug This option provides engineering access to internal settings It does not exist on production release...

Page 38: ... processor front side bus speed N A CPU1 CUPID Displays the CPUID of the processor N A Cache L1 Displays cache L1 size N A Cache L2 Displays cache L2 size N A Cache L3 Displays cache L3 size Visable only if the processor con tains an L3 cache N A CPU2 CUPID Displays the CUPID of the processor N A Cache L1 Displays cache L1 size N A Cache L2 Displays cache L2 size N A Cache L3 Displays cache L3 siz...

Page 39: ...o not support Hyper Thread ing Enable Hyper Threading Technology only if OS supports it Enabled Disabled Intel Speed StepTM Tech Select disabled for maximum CPU speed Select enabled to allow the OS to reduce power consumption NOTE This option may not be present in early Beta release Auto Disabled Parameter Description Option ...

Page 40: ...32 Chapter 2 IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk s ...

Page 41: ...xed P ATA and S ATA Lets you remove a P ATA and replace it by S ATA in a given channel Only 1 channel can be S ATA Primary Secondary Third Fouth IDE Master While entering setup BIOS auto detects the presence of IDE devices This displays the status of auto detection of IDE device Selects submenu with additional device details Primary Secondary IDE Slave While entering setup BIOS auto detects the pr...

Page 42: ...rd disk drive translation method For drivers with more than 504MB the LBA mode is necessary Disabled Auto Block Multi Sector Transfer Mode Enhances disk performance depending on the hard disk in use If you set this parameter to Auto BIOS setup automatically detects if the installed hard disk drive supports the Block Mode function If supported it allows data transfer in blocks multiple sectors at a...

Page 43: ...to Auto detected SWDMAn SingleWordDMAn MWDMAn MultiWordDMAn UDMAn UltraDMAn Auto SWDMA0 0 SWDMA0 1 SWDMA0 2 MWDMA0 0 MWDMA0 1 MWDMA0 2 UWDMA0 0 UWDMA0 1 UWDMA0 2 UWDMA0 3 UWDMA0 4 UWDMA0 5 S M A R T Enables or disables the S M A R T Self Monitor ing Analysis and Reporting Technology function of the internal hard disk If Auto is selected BIOS setup will enable the S M A R T function if the driver s...

Page 44: ...ype of floppy drive installed in the server Parameter Description Option Floppy A Select the type of floppy drive connected to the system Note Intel no longer vali dates 720Kb 2 88Mb drives Onboard Floppy Controller Allows BIOS to Enable or Disable Floppy Controller Disabled Enabled ...

Page 45: ...n Serial Port A Address Option that is used by other serial port is hidden to prevent conflicting settings Allows BIOS to select serial port A base address Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Serial Port B Address Option that is used by other serial port is hidden to prevent conflicting settings Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 ...

Page 46: ...les leg acy support if no USB devices are connected If disabled USB legacy support will not be disabled until booting an OS Disabled Keyboard only Auto Keyboard and Mouse Port 60 64 Emulation Enables I O port 60 64 emulation support This should be enabled for the complete USB keyboard legacy support for non USB aware OSes Disabled Enabled USB 2 0 Controller Enables USB 2 0 Disabled Enabled USB 2 0...

Page 47: ...rd VGA Controller Disabled Enabled Dual Monitor Video Select which graphics controller to use as the primary boot device Enabled selects the on board device Grayed out if Onboard Video is set to Disabled Disabled Enabled Onboard NIC 1 Left Enables or disables onboard Network Interface Controller Disabled Enabled Onboard NIC 1 ROM Grayed out if device is disabled Disabled Enabled ...

Page 48: ...tended Memory Test Settings for testing extended memory 1 MB 1 KB Every Location Disabled Memory Retest When enabled BIOS will activate and retest all DIMMs on next boot Automatically reset to disabled Disabled Enabled Memory Remap Feature Enable or disable remapping of overlapped PCI memory above physical memory Disabled Enabled Memory Sparing Disabled provides the most memory space Sparing reser...

Page 49: ...gure settings during system boot Selects submenu Boot Device Priority Specifies the boot device priority sequence Selects submenu Hard Disk Drives Specifies the boot device priority sequence from available hard drives Selects submenu Removable Drives Specifies the boot device priority sequence from available removable drives Selects submenu CD DVD Drives Specifies the boot device priority sequence...

Page 50: ...ays the oper ating system prompt such as DOS or logo such as Windows If any error occurs while booting the system automatically switches to text mode Disabled Enabled Bootup Num Lock Sets the power on state for Numlock Off On PS 2 Mouse Support Enable this parameter if you intend to use a mouse or trackball with a PS 2 interface Disabled Enabled Auto POST Error Pause When this item is enabled you ...

Page 51: ...search sequence during the POST process Parameter Description Option 1st Boot Device Specifies the boot sequence from the available devices A device enclosed in parenthesis has been disabled in the corresponding type menu Number of entries will vary based on system configuratoin nth Boot Device ...

Page 52: ...be considered as the primary and secondary hard drives Parameter Description Option 1st Boot Device Specifies the boot sequence from the available devices Varies based on system configuration nth Boot Device Specifies the boot sequence from the available devices Varies based on system configuration ...

Page 53: ...emovable devices available in the system Parameter Description Option 1st Boot Device Specifies the boot sequence from the available devices Varies based on system configuration nth Boot Device Specifies the boot sequence from the available devices Varies based on system configuration ...

Page 54: ...nu displays the type of ATAPI CD ROM available in the system Parameter Description Option 1st Boot Device Specifies the boot sequence from the available devices Varies based on system configuration nth Boot Device Specifies the boot sequence from the available devices Varies based on system configuration ...

Page 55: ...m User password is available only when a Supervisor password is set Not Installed Installed Set Admin Password Press Enter to change the Admin password N A Set User Password Press Enter to change the User password N A User Access Leves Grayed out unless Admin password is set No Access View Only Limited Full Access Clear User Password Grayed out unless Admin password is set Press Enter to clear the...

Page 56: ...Mode HotKey CTRL ALT Grayed out if User password is not installed L Z Secure Mode Boot Grayed out if User password is not installed Disabled Enabled Front Panel Switch Inhibit Grayed out if a password is not installed or if AC policy is set to Stays Off Disabled Enabled NMI Control Enable or disable NMI control Disabled Enabled Parameter Description Option ...

Page 57: ...pe the password to verify the first entry then press Enter again After setting the password the system automatically sets the chosen password parameter to installed To remove the User Password 1 Use the up down keys to highlight the Clear User Password parameter then press Enter 2 Enter the current Admin password then press Enter 3 Press Enter twice without entering anything in the new and confirm...

Page 58: ...ed Disabled Enabled Assert NMI on PERR Grayed out in NMI on SERR is disabled Disabled Enabled Resume on AC Power Loss When set to Stays Off Front Panel Switch Inhibit in BIOS Security menu is disabled Stays Off Power On FRB 2 Policy Controls action if boot processor is disabled or not Retry on Next Boot Disable FRB2 Timer Late POST Timeout Controls time limit for add in card detection Disabled 5 m...

Page 59: ...OS using PXE boot Disabled 5 minutes 10 minutes 15 minutes 20 minutes OS Watchdog Timer Policy Controls the policy upon timeout Stay On Reset Power Off Platform Event Filtering Enable or disable trigger for system sensor events Disabled Enabled Parameter Description Option ...

Page 60: ...52 Chapter 2 System Management The System Management submenu displays specific system information The following is for reference purposes only your system configuration may vary ...

Page 61: ... Serial B Baud Rate Sets the transfer speed for console redirec tion 9600 19 2 K 38 4 K 57 6 K 115 2 K Flow Control If enabled the system uses the flow control selected No Flow Control CTS RTS XON XOFF CTS RTS CD Terminal Type VT 100 selection only words for English as the selected language VT UTF8 uses Unicode PC ANSI is the standard PC type terminal PC ANSI VT100 VT UTF8 ACPI Redirection port En...

Page 62: ...Allows logging of BIOS events Disabled Enabled Critical Event Logging Logs fatal errors including PERR SERR and ECC Disabled Enabled ECC Event Logging Enable or disable ECC event logging Disabled Enabled PCI Error Logging Enable or disable PCI error logging Disabled Enabled FSB Error Logging Enable or disable Front Side Bus logging Disabled Enabled Hublink Error Logging Enable or disable Hublink e...

Page 63: ...r this operation N A Discard Changes and Exit Exit system setup without saving any changes ESC key can be used for this operation N A Discard Changes Discards changes done so far to any of the setup questions F7 key can be used for this operation N A Load Setup Defaults Load Setup Default values for all the setup questions F9 key can be used for this operation N A Load Custom Defaults Load custom ...

Page 64: ...56 Chapter 2 ...

Page 65: ...ls T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Phillips screw driver T Flat bladed screw driver or plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Mechanical Disassemble and Reassemble Chapter 3 ...

Page 66: ...eneral Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the power cable from the system ...

Page 67: ...2 Lift the front door and detach it from the chassis 3 Remove the two screws to release the LED board bezel 4 Disconnect the LED cable 5 Remove the two screws to release the LED board 6 Disconnect the LED board cable 7 Press the tabs on both side to detach the front bezel 8 Remove the two screws to detach the side panel ...

Page 68: ...nnect the heatsink fan cable 3 Remove the four screws to release the heatsink from the mainboard 4 Lift the CPU lever and remove it from the mainboard Removing the Memory 1 Pop up the memory to release it Removing the PCI 1 Disconnect the SCSI cable 2 Press tje tabs tab to release the PCI card holder 3 Remove the SCSI card ...

Page 69: ...s from HDD cage 5 Pull the HDD cage from the chassis 6 Remove the two screws on each side to detach the HDD unit 7 Then pull the HDD unit from the HDD cage 8 Press the latched locatd on both side to pull out the dummy HDD tray 9 Remove the four screws 10 Detach the HDD unit from the dummy tray 11 Disconnect the CD ROM power cable and IDE cable 12 Press the bracket on both side to pull the CD ROM o...

Page 70: ...he FDD 16 Pull the FDD out from chassis 17 Press the fan holder to release the cables 18 Disconnect the IDE cable and FDD cable 19 Disconnect the system fan power cable from mainboard 20 Press the fan holder to release the rear fan 21 Push left direction to take the rear fan out from chassis 22 Disconnect the 24 PIN power cable 4 PIN signal cable and 8 PIN power cable ...

Page 71: ... out from chassis 3 Remove the four screws to detach the PSU bracket Removing the Mainboard 1 Disconnect the front fan cable LED cable and USB cable 2 Release the cables from the cable clip 3 Remove the five screws to release the mainboard 4 Detach the mainboard from the chassis ...

Page 72: ...ve the two screws located as shown here 5 Detach the LED board from the chassis 6 Pull the front fan out from the chassis 7 Remove the two screws to release the intrusion cable 8 Remove the two screws to release the intrusion cable 9 Remove the one screw to remove the LED holder 10 Take the LED module out from the position 11 Remove the two screws 12 Then remove the USB cable ...

Page 73: ...S Recovery Beep Codes T POST Error Codes and Messages T Boot Block Error Beep Codes T Post Error Beep Codes T BIOS Beep Codes T POST Code Checkpoints T Bootblock Initialization Code Checkpoint T Bootblock Recovery Code Checkpoints T DIM Code Checkpoints T ACPI Runtime Checkpoints T Memory Error Codes Troubleshooting Chapter 4 ...

Page 74: ...battery has failed CMOS Date Time Not Set The time and or date values stored in CMOS are invalid Run Setup to set correct values DMA Error Error during read write test of DMA controller FDC Failure Error occurred trying to access diskette drive controller HDC Failure Error occurred trying to access hard disk controller Checking NVRAM NVRAM is being checked to see if it is valid Update OK NVRAM was...

Page 75: ...fies system or PCI card events For example some Acer RAID cards have beep codes Before checking for a system beep code error make sure the PCI card is not causing the beeping CTRL_N Pressed CMOS is ignored and NVRAM is cleared User must enter Setup Number of Beeps Description 1 Refresh failure 2 Parity cannot be reset 3 First 64 Kb memory failure 4 Timer not operational 5 Processor failure Reserve...

Page 76: ...ntil the appropriate input is given to either continue the boot process or take corrective action Halt The system cannot boot unless the error is corrected Error Code Error Message Response 0000 Timer Error Pause 0003 CMOS Battery Low Pause 0004 CMOS Settings Wrong Pause 0005 CMOS Checksum Bad Pause 0008 Unlock Keyboard Halt 0009 PS2 Keyboard not found Not an error 000A KBC BAT Test failed Halt 00...

Page 77: ... not support current stepping P1 Pause 0192 L2 cache size mismatch Pause 0193 CPUID Processor stepping are different Pause 0194 CPUID Processor family are different Pause 0195 Front side bus mismatch Pause 0196 CPUID Processor Model are different Pause 0197 Processor speeds mismatched Pause 5120 5120 CMOS Cleared By Jumper Pause 5121 Password cleared by jumper Pause 5122 CMOS Cleared By BMC Reques...

Page 78: ... BIST failed for all available processors Halt 84F2 BaseBoard Management Controller failed to respond Pause 84F3 BaseBoard Management Controller in Update Mode Pause 84F4 Sensor Data Record Empty Pause 84FF System Event Log Full Warning 8500 Bad or missing memory in slot 3A Pause 8501 Bad or missing memory in slot 2A Pause 8502 Bad or missing memory in slot 1A Pause 8504 Bad or missing memory in s...

Page 79: ...gramming successful 5 Floppy read error 6 Keyboard controller BAT command failed 7 No Flash EPROM detected 8 Floppy controller failure 9 Boot Block BIOS checksum error 10 Flash Erase error 11 Flash Program error 12 AMIBOOT ROM file size error 13 BIOS ROM image mismatch file layout does not match image present in flash device 14 long beep Insert diskette with AMIBOOT 001 File for Multi Disk Recover...

Page 80: ...tion 1 Memory refresh timer error 2 Parity error in base memory first 64KB block 3 Base memory read write test error 4 Motherboard timer not operational 5 Processor error 6 8042 Gate A20 test error cannot switch to protected mode 7 General exception error processor exception error 8 Display memory error system video adapter 9 ROM checksum error 10 CMOS shutdown register read write error 11 Cache m...

Page 81: ... indicating a serious problem with the system Consult your system manufacturer Before declaring the motherboard beyond all hope eliminate the possibility of interference by a malfunctioning add in card Remove all expansion cards cards except the video adapter T If beep codes are generated even when all other expansion cards are absent consult your system manufacturer s technical support T If beep ...

Page 82: ... Start Disable Cache Init Local APIC C1 R R OFF G Set up boot strap processor Information C2 R R G OFF Set up boot strap processor for POST C5 R A OFF G Enumerate and set up application processors C6 R A G OFF Re enable cache for boot strap processor C7 R A G G Early CPU Init Exit 0A G OFF G OFF Initializes the 8042 compatible Key Board Controller 0B G OFF G G Detects the presence of PS 2 mouse 0C...

Page 83: ...enerate and write contents of ESCD in NVRam 84 R G OFF OFF Log errors encountered during POST 85 R G OFF G Display errors to the user and gets the user response for error 87 R G G G Execute BIOS setup if needed requested 8C A G OFF OFF Late POST initialization of chipset registers 8D A G OFF G Build ACPI tables if ACPI is supported 8E A G G OFF Program the peripheral parameters Enable Disable NMI ...

Page 84: ...al chipset initialization Re enable CACHE Verify that flat mode is enabled D4 R A OFF R Test base 512KB memory Adjust policies and cache first 8MB Set stack D5 R A OFF A Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM D6 R A G R Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS che...

Page 85: ...ckpoint EB F0 R R R R Search for pre defined recovery file name in root directory F1 R R R A Recovery file not found F2 R R A R Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 R R A A Start reading the recovery file cluster by cluster F5 R A R A Disable L1 cache FA A R A R Check the validity of the recovery file configuration to the current configurati...

Page 86: ...onfigured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved T Boot Output Device Initialization function 2 Function 2 searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the following functions T Boot Input Device Initialization function 3 Function 3 searches for a...

Page 87: ...ate The following table describes the type of checkpoints that may occur during ACPI sleep or wake events Checkpoint Description AC First ASL check point Indicates the system is running in ACPI mode AA System is running in APIC mode 01 02 03 04 05 Entering sleep state S1 S2 S3 S4 or S5 10 20 30 40 50 Waking from sleep state S1 S2 S3 S4 or S5 ...

Page 88: ...R_SIZE_MISMATCH 0E6h MEM_ERR_ECC_MISMATCH 0E8h MEM_ERR_ROW_ADDR_BITS 0E9h MEM_ERR_INTERNAL_BANKS 0EAh MEM_ERR_TIMING 0EBh MEM_ERR_INST_ORDER_ERR 0ECh MEM_ERR_NONREG_MIX 0EDh MEM_ERR_LATENCY 0EEh MEM_ERR_NOT_SUPPORTED 0EFh MEM_ERR_CONFIG_NOT_SUPPORTED 0F0h SYS_FREQ_ERR Flag for Unsupported System Bus Freq 0F1h DIMM_ERR_CFG_MIX Usupported DIMM mix 0F2h DQS_FAILURE indicates DQS failure 0F3h MEM_ERR_...

Page 89: ...disconnect the AC power 2 Open the server 3 Move the jumper from pins 1 and 2 to the Clear CMOS position covering pins 2 and 3 4 Reconnect the AC power power up the system 5 When the system begins beeping power it down and disconnect the AC power 6 Return the CMOS Clear jumper to the original location covering pins 1 and 2 7 Close the server chassis reconnect the AC power and power up the system J...

Page 90: ...ssword s is lost or forgotten moving the password clear jumper into the clear position clears both passwords The password clear jumper must be restored to its original position before a new password s can be set The password clear jumper is located on jumper block J17 ...

Page 91: ...served N C 8 PWR OK Gray 21 5VDC Red 9 5 VSB Purple 22 5VDC Red 10 12V3 Yellow 23 5VDC Red 24 COM Black Auxiliary Signal Connector J5 Pin Signal 24 AWG Color 1 I2C Clock White 2 I2C Data Yellow 3 Reserved N C 4 COM Black 5 3 3RS Orange Auxiliary CPU Power Connector Pin out J22 Pin Signal 18 AWG Color Pin Signal 18 AWG Color 1 COM Black 12V1 RS Yellow 24AWG 2 COM Black 6 12V1 White 3 COM Black 7 12...

Page 92: ...iption 1 MBMC_SMB_PHL5V_DAT Data 2 GND GROUND 3 MBMC_SMB_PHL5V_CLK Clock 4 NC Front Panel 34 Pin Header Pin out J38 Pin Signal Name Pin Signal Name 1 ACPI_LEDgrn 2 SB5V 3 KEY 4 FAN_FAULT LED NO SUPPORT 5 ACPI_LED amber 6 FAN_FAULT LED NO SUPPORT 7 HDD_LED 8 SYS_FAULT LED 9 HDD_LED 10 SYS_FAULT LED 11 ACPI switch 12 NIC2 ACT_LED 13 ACPI switch GND 14 NIC2 ACT_LED 15 RESET switch 16 SMB SDA 17 RESET...

Page 93: ...C Connector JA1 Pin Signal Name Pin Signal Name 1 GND 9 MDI_3N 2 MDI_2N 10 MDI_0N 3 MDI_2P 11 MDI_0P 4 MDI_1P 12 GND 5 MDI_1N 13 ACT_L 6 GND 14 LINK_L 7 GND 15 LINK1000_L 8 MDI_3P 16 LINK100_L NIC2 Northway 10 100 1000 Connector Pin out JA2 Pin Signal Name Pin Signal Name 1 GND 10 MDI_0N 2 MDI_2N 11 MDI_0P 3 MDI_2P 12 GND 4 MDI_1P 13 LINK100_L 5 MDI_1N 14 LINK1000_L 6 GND 15 LINK_L 7 GND 16 ACT_L ...

Page 94: ...13 IDE_DD2 14 IDE_DD13 15 IDE_DD1 16 IDE_DD14 17 IDE_DD0 18 IDE_DD15 19 GND 20 KEY 21 IDE_DMAREQ 22 GND 23 IDE_IOW 24 GND 25 IDE_IOR 26 GND 27 IDE_IORDY 28 GND 29 IDE_DMAACK 30 GND 31 IRQ_IDE 32 Test Point 33 IDE_A1 34 DIAG 35 IDE_A0 36 IDE_A2 37 IDE_DCS0 38 IDE_DCS1 39 IDE_HD_ACT 40 GND SATA Connector Pin out J28 J32 J23 J24 J25 J27 Pin Signal Name 1 GND 2 S_TX_P 3 S_TX_N 4 GND 5 S_RX_N 6 S_RX_P ...

Page 95: ...11 SIN 12 RI_N 13 GND 14 SIUT 15 DTR_N 16 RTS_N Optional USB Connection Header Pin Out J31 Pin Signal Name Pin Singal Name 1 Fused VCC 5V w over current monitor of both port 1 2 Fused VCC 5V w over current monitor of both port 0 3 DATAN1 4 DATAN0 5 DATAP1 6 DATAP0 7 GND 8 GND 9 Key 10 NC Legacy 34 pin Floppy Connector Pin out J47 Pin Signal Name Pin Signal Name 1 GND 2 FDDENSEL 3 GND 4 Unused 5 KE...

Page 96: ...ignal Name Pin Signal Name 1 SERIAL_DCD2_FB 2 SERIAL_DSR2_FB 3 SERIAL_RX2_FB 4 SERIAL_RTS2_FB 5 SERIAL_TX2_FB 6 SERIAL_CTS2_FB 7 SERIAL_DTR2_FB 8 SERIAL_RING2_FB 9 GND 10 Key COM2 Connection Selection Header J6 Pin Signal Name 1 DSR_N 2 DSR_DCD 3 DCD_N 4 DSR_DCD Keyboard and Mouse PS 2 Connectors Pin Out J2 PS 2 Connectors Pin Signal Name Keyboard 1 KBDATA 2 NC 3 GND 4 KMPWR 5 KBCLK 6 NC Mouse 7 M...

Page 97: ...O to monitor the FAN speed 6 Pin Fan headers Pin Oout J44 J46 Pin Signal Name Type Description 1 Ground Power GROUND is the power supply ground 2 Fan Power Power Fan Power 3 Fan Tach Out FAN_TACH signal is connected to the Super IO to monitor the FAN speed 4 Fan PWM Out Fan speed control 5 N C 6 N C Intrusion Cable Connector J19 Pin Signal Name 1 INTRUDER_N 2 GND IDE Flash Module Power Connector J...

Page 98: ...Service Guide For Acer AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines For more detail and update information please access to this website hppt aicsl acer com tw spl NOT...

Page 99: ...90 Altos G520 Altos G520 Exploded Diagram ...

Page 100: ... 002 NA LED BOARD CASE ASSY S05J LED BOARD CASE ASSY 55 R08V7 003 CABLE CABLE FDD TO MB 34PIN 34PIN CABLE ASSY S52A FDD 34P 34P REV1A 50 R08V7 001 CABLE LED DOOR TO MB 16PIN 34PIN CABLE ASSY S05J MB LED 34PIN 16P REV1A 50 R08V7 002 LED INTRU CABLE W LED 50 R08V7 003 USB CABLE MB TO CHASSIS 50 R08V7 004 NA IDE HDD CABLE ATA 100 66 50 R08V7 005 NA SATA HDD CABLE 7PIN 50 R08V7 006 ...

Page 101: ... ASSY 42 R08V7 001 SIDE COVER LEFT S05 LEFT SIDE COVER ASSY 60 R08V7 002 AIR DUCT S05J FAN DUCT ASSY 60 R08V7 003 CD ROM BRACKET S05 CD ROM BRKT ASSY 42 R08V7 002 HDD CAGE PLATE HDD CAGE PLATE HW S05 FBS05025 REV3A 42 R08V7 003 POWER SUPPLY BRACKET PS2 PWR BRKT S05J FBS05032 REV3A 42 R08V7 004 PICTURE PARTNAME DESCRIPTION AECR NO ...

Page 102: ...8V7 005 REDUNDANT DUMMY COVER 42 R08V7 006 NA SCSI CABLE CAGE OPTION TC R0801 004 NA SERIAL ATA CABLE CAGE OPTION TC R0801 003 CD ROM DRIVE NA CD ROM 54X LITE ON LTN 527T F W 5RS2 KD Q520B 005 CPU PROCESSOR NA XEON 2 8GHZ DP FSB800 NOCONA TBD XEON 3 0GHZ FSB800 NOCONA TBD XEON 3 2GHZ FSB800 NOCONA TBD XEON 3 4GHZ FSB800 NOCONA TBD XEON 3 6GHZ FSB800 NOCONA TBD PICTURE PARTNAME DESCRIPTION AECR NO ...

Page 103: ... FDD DRIVE MITSUMI D353M3D 4342 FDD D353M3D 4342 TBD FAN REAR FAN ASSY 12V S05J REAR FAN ASSY 23 R08V7 001 FRONT FAN 12V S05J FRONT FAN CLIPPER ASSY 23 R08V7 002 HDD HARD DISK DRIVE PICTURE PARTNAME DESCRIPTION AECR NO ...

Page 104: ... 10KRPM U320 SCSI 80PIN HGST DAYTONA 146Z10 IC35L073UCDY10 F W S25K HDD 73G U320 80P 08K037273CUDY10 0 S25K KH 07307 004 HDD 160G 7200RPM SATA SEAGATE ALPINE ST3160023AS HDD 160G 7200RPM SATA SEAGATE ALPINE ST3160023AS F W 3 05 KH 16001 004 HDD 80GB 7200RPM SATA SEAGATE ALPINE ST380013AS HDD 80GB 7200RPM SATA SEAGATE ALPINE ST380013AS F W 3 05 KH 08001 005 HDD 80GB 7200RPM SATA WDD XL80SD WD800JD ...

Page 105: ...ECC INFINEON 64X4X18 DDR CL2 5 BGA KN 51202 011 MEMORY REGISTERED DDR333 1GB PC2700 INFINEON HYB25D256400BT 6 APACER PC2700 1GB REG ECC INFINEON 64X4X36 DDR CL2 5 BGA 75 06299 796 MEMORY REGISTERED DDR333 1GB PC2700 INFINEON HYB25D256400BT 6 INFINEON PC2700 1GBB REG ECC INFINEON 64X4X36 DDR CL2 5 BGA KN 1GB02 007 NETWORK CARD INTEL PRO 1000MT SERVER ADAPTER 844794 INTEL PRO 1000MT SERVER ADAPTER 8...

Page 106: ...A 97 This computer s compatibility is a test plan released by Wistron Internal Testing Department Once the final report is available this chapter will be revised accordingly Test Compatible Components Appendix A ...

Page 107: ... HYB25D256800CE 6C SCSI RAID card ASRC 3D 2ch Ultra320 RAID card PCI LSISCSI 320 2 64bit 66MHz PCI 2 2 LSI 53C1030 I80303 Battery Backup Unit 128MB SDRAM BIOS 1A04 FW 1L19 ASRC 3S 1ch Ultra320 RAID card PCI LSI SCSI 320 1 64bit 66Mhz PCI2 2 53C1020 i80302 400 64MB SDRAM BIOS 1A04 FW 1L19 SCSI Card ASC 3D 2ch U320 SCSI card LSI 22320 R Raid 1 support U320 53C1030 2ch 64bit 66 133Mhz PCI 2 2 PCI X 1...

Page 108: ...rd Standard AMI MegaRAC G2 Management Card Acer ARMC 1 PCI 32 33 SCSI Tape Drive LTO Ultrium 2 200 400GB 5 25 external full height HP LTO Ultrium 2 200 400GB external full height interface U160 SCSI LVD 68pin LTO Ultrium 2 200 400GB 5 25 internal full height HP LTO Ultrium 2 200 400GB internal full height interface U160 SCSI LVD 68pin LTO Ultrium 1 100 200GB 5 25 internal half height HP LTO Ultriu...

Page 109: ...00CE 6C SCSI RAID card ASRC 3D 2ch Ultra320 RAID card PCI LSISCSI 320 2 64bit 66MHz PCI 2 2 LSI 53C1030 I80303 Battery Backup Unit 128MB SDRAM BIOS 1A04 FW 1L19 ASRC 3S 1ch Ultra320 RAID card PCI LSI SCSI 320 1 64bit 66Mhz PCI2 2 53C1020 i80302 400 64MB SDRAM BIOS 1A04 FW 1L19 SCSI Card ASC 3D 2ch U320 SCSI card LSI 22320 R Raid 1 support U320 53C1030 2ch 64bit 66 133Mhz PCI 2 2 PCI X 1 0 2 int 68...

Page 110: ...dard AMI MegaRAC G2 Management Card Acer ARMC 1 PCI 32 33 SCSI Tape Drive LTO Ultrium 2 200 400GB 5 25 external full height HP LTO Ultrium 2 200 400GB external full height interface U160 SCSI LVD 68pin LTO Ultrium 2 200 400GB 5 25 internal full height HP LTO Ultrium 2 200 400GB internal full height interface U160 SCSI LVD 68pin LTO Ultrium 1 100 200GB 5 25 internal half height HP LTO Ultrium 1 100...

Page 111: ...D256800CE 6C SCSI RAID card ASRC 3D 2ch Ultra320 RAID card PCI LSISCSI 320 2 64bit 66MHz PCI 2 2 LSI 53C1030 I80303 Battery Backup Unit 128MB SDRAM BIOS 1A04 FW 1L19 ASRC 3S 1ch Ultra320 RAID card PCI LSI SCSI 320 1 64bit 66Mhz PCI2 2 53C1020 i80302 400 64MB SDRAM BIOS 1A04 FW 1L19 SCSI Card ASC 3D 2ch U320 SCSI card LSI 22320 R Raid 1 support U320 53C1030 2ch 64bit 66 133Mhz PCI 2 2 PCI X 1 0 2 i...

Page 112: ...dard AMI MegaRAC G2 Management Card Acer ARMC 1 PCI 32 33 SCSI Tape Drive LTO Ultrium 2 200 400GB 5 25 external full height HP LTO Ultrium 2 200 400GB external full height interface U160 SCSI LVD 68pin LTO Ultrium 2 200 400GB 5 25 internal full height HP LTO Ultrium 2 200 400GB internal full height interface U160 SCSI LVD 68pin LTO Ultrium 1 100 200GB 5 25 internal half height HP LTO Ultrium 1 100...

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