STANDARD WARRANTY
Ace pumps and valves are guaranteed against defects in material and workmanship for a period
of one year from date of installation. Products or parts found to be defective upon inspection
at the factory will be repaired or replaced at our discretion.
Ace Pump Corporation shall not be held liable for damages caused by abuse or misuse of the
product or parts. No claim for labor in repairing or replacing such products will be allowed nor
will loss of time or inconvenience be considered warranty obligations.
IMPORTANT: Pumps or valves returned for warranty consideration which are tested and found
to perform within specifications are subject to an inspection charge.
PLEASE NOTE EXCEPTIONS
1. All seals are covered against defects in materials or workmanship. Seal failures resulting
from application related conditions are not covered. Most seal failures are due to application
conditions such as: (1) abrasive solution scratching the polished seal faces; (2) chemical
attack on elastomer or glue; (3) thermal shock from running pump dry or improper priming; (4)
failure to flush chemical from pump after use.
2. Gasoline engines are covered by the engine manufacturer’s warranty. Engines submitted for
warranty consideration should be returned to the nearest authorized engine repair station. DO
NOT RETURN ENGINE TO ACE PUMP CORPORATION. If unable to locate nearest engine
repair station, consult Ace for referral.
3. On Ace belt driven centrifugal pumps, belt alignment is not to be considered as covered by
warranty. Misalignment can occur in transit and is easily corrected at point of installation.
4. Repair requests under the above categories will not be considered warranty, and current
repair and transportation charges will apply.
PROCEDURE
To return a pump, valve, or part for warranty consideration, please call Ace Pump and request
a Returned Goods Authorization (RGA) number (800-843-2293). Please request one RGA
number for each pump or valve. Provide the part number of the item being returned along
with the reason for return. Be specific when describing the nature of the defect. Include this
information in the box along with a customer contact name, phone number, and return address.
Ship pump prepaid freight. Package pump in original packaging or similar to prevent damage
in shipment. Warranty determinations will be made after the product has been received and
inspected.
This warranty is in lieu of all other warranties, express or implied, and Ace Pump Corporation
does not authorize any other person to assume for it any obligation or liability in connection
with the sale of said pumps, valves, or any parts thereof.
WARNING: Pumps returned to Ace must be free of chemical hazard. Chemicals must be
neutralized and thoroughly rinsed. Pumps with indications of active chemical will not be
considered for repair or warranty.