Section V: Troubleshooting
Troubleshooting-General Problems
The Gas Self-Contained Steam Jacketed Kettle is designed
to operate smoothly and efficiently if properly maintained.
However, in the event of a problem, following is a list of
checks to be made by qualified personnel. The wiring
diagram for the unit is located behind the removable
panel of the control console.
IMPORTANT:
Service must be done by a qualified
technician experienced with commercial gas and
electrical cooking equipment. Use only OEM supplied
parts. Unauthorized or generic parts can cause bodily
injury and equipment damage. If the unit ever needs
repair during the warranty period, prior authorization is
required. Also refer to the sections of this manual entitled
Service Calls and also Important Warranty Information.
Symptom
Possible Causes
Kettle will not heat, pilot
light will not come on
Gas and/or power supply not
turned on
Loose or broken wires
Low voltage tranformer failure
Thermostat malfunctioning
Automatic low water relay
engaged, amber light should
be on if this has happened
Kettle continues to heat
after it reaches desired
temperature
Thermostat setting - too high
Primary thermostat malfunc-
tioning
Kettle does not reach de-
sired temperature
Thermostat setting - too low
Primary thermostat malfunc-
tioning
Air in kettle jacket
Uneven cooking due to
“cold spots”
Low gas pressure
Plugged orifice(s) in burner
Plugged burner supply tube
Pilot Outages
Low gas pressure or supply
Plugged pilot supply tube
Drafts on the pilot flame
Splashed or sprayed water
Improper adjustment of pilot
Mis-aligned pilot sensor
Troubleshooting—SV9501/9502 Gas Control
System
Your unit came with the SV9501/9502 SmartValve™ Gas
Control System, use this section to troubleshoot problems.
Fig. 5.1: The SV9501/9502 SmartValve
Troubleshooting Chart
Symptom
Try This
Main burner will not
come on with the call
for heat
1. Make sure the ignition system con-
trol knob is in the ON position
2. Adjust the thermostat to call for
heat
3. Using the AC voltmeter, check for
24V at the ignition system control
(see Fig. 5.2)
Pilot Outage
1. If the pilot flame goes out during
ignition, but is properly adjusted,
re-check the mounting and location.
The pilot burner must be rigidly posi-
tioned relative to the pilot carryover
burner.
2. If the mounting and location of
the pilot burner are okay, but pilot
continues to go out, make sure that
the flame is not exposed to drafts that
push or pull the pilot flame away from
the igniter-flame rod or cause the
pilot flame to extinguish.
3.Check the pilot and main burner
light off. Set the thermostat to call
for heat and watch the pilot burner
during the ignition sequence to
determine if:
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