Accu-Chek Guide Me, User Manual

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29
Control Tests
4
Understanding Out-of-Range Control Results
WARNING
The control range applies only to a control result. It only indicates that the test strips and meter
are working properly. Do not use a control result to interpret blood glucose results.
If the control result is out of range, do not use the meter until you solve the problem. Check this
list to help solve the problem.
Troubleshooting Checks Action
Were the test strips or control solutions
expired?
Discard the test strips or control solution if either is past the
Use By date. If the control solution was opened more than 3
months ago, discard it. Repeat the control test with an
unexpired test strip and an unexpired control solution.
Did you wipe the tip of the control solution
bottle before use?
Wipe the tip of the bottle with a tissue. Repeat the control
test with a new test strip and a fresh drop of control solution.
Were the caps on the test strip container and
the control solution bottle always closed
tightly?
Replace the test strips or control solution if you think either
was uncapped for some time. Repeat the control test.
Was the test strip used immediately after it
was removed from the test strip container?
Repeat the control test with a new test strip and a fresh drop
of control solution.
Were the test strips and control solutions
stored in a cool, dry place?
Repeat the control test with a properly stored test strip or
control solution.
Did you follow the directions? Read the chapter Control Tests and repeat the control test.
Did you choose the correct control solution
level, either 1 or 2, when you performed the
test?
If you chose the wrong control solution level, you can still
compare the control result to the range printed on the test
strip container.
Are you still unsure of the problem? Contact the Accu-Chek Customer Care Service Center at
1-800-858-8072.
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