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FURTHER INFORMATION
TROUBLESHOOTING
NO LIGHT OUTPUT IS VISIBLE WHEN EXPECTED.
•
Check that power is correctly applied to the fixture and that there is no damage to the
power input cord.
•
Check that the connections to the feed cable have the correct polarity.
•
Check that the DMX address set within the driver module matches that being output by
the controlling source device.
PARTIUCLAR ISSUES WHEN USING THE PIXEL DRIVER 400
If an issue arises, take steps to isolate the problem. At all times work from the basis of ‘known
good’ before moving to the next step - data networks can become very complex in no time
at all. Wherever possible, simplify the situation until a cause is isolated.
•
Does the unit have power? Are the front panel indicators lit?
•
Do you have an independent method to prove ‘known good’ the control feed?
•
Do the IP address and subnet mask match those used by the controlling device? See
page 19.
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Do the Art-Net settings match those used by the controlling device? See page 18.
•
Check the standby screen to see whether valid universes are being received and applied
to the SPI output channels. See page 16.
•
Temporarily apply an intensity across all channels of the required Art-Net universes as you
change the IP address and Art-Net settings within Pixel Driver 400. If you happen across
the correct address, the connected Flex Tubes will then respond.
•
Remember that while DMX universes are numbered from 1 upwards, Art-Net universes
can start at 0. It is not uncommon for your universe transfer to be out by one.
