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2015.04.16

Flow2 - Stairlift

Tab 06: Systematic fault finding

www.ThyssenKruppAccessibility.com

Error code

F66

Error message

Wrong main motor direction

Description

Detected running direction of main motor is incorrect

Safety action

Disable main drive

Possible solution

Error suppressed in

Error code

F67

Error message

Wrong level motor direction

Description

Detected running direction of level motor is incorrect

Safety action

Emergency stop / Stop level drive

Possible solution

Error suppressed in

Error code

F68

Error message

Wrong swivel motor direction

Description

Detected running direction of swivel motor is incorrect

Safety action

Emergency stop / Stop swivel drive

Possible solution

Error suppressed in

Error code

F69

Error message

CPU runtime check failure

Description

Processor startup check fails

Safety action

Disable main drive / Stop level drive / Stop swivel drive

Possible solution

Reboot

Error suppressed in

Error code

F72

Error message

Test user emergency stop required

Description

Maintenance timer has expired

Safety action

Normal stop

Possible solution

Joystick from User Interface has to be removed and re-inserted

Error suppressed in

Mode -3-

Error code

F74

Error message

Manual swivel turned.

Description

Swivel has been unlocked and turned.

Safety action

Normal stop

Possible solution

Turn swivel in normal ride position and lock before starting.

Error suppressed in

Mode -3-

Error code

F75

Error message

Battery voltage low

Description

If battery voltage is below 21V the lift won’t drive up from halt position. It is
still possible to drive down.

Safety action

Normal stop

Possible solution

Leave lift at charging station until battery is sufficiently charged.

Error suppressed in

Mode -3- / ELD mode

Summary of Contents for Flow2

Page 1: ......

Page 2: ...any Flow2 Stairlift Tab 06 Systematic fault finding 2015 ThyssenKrupp Accessibility B V All rights reserved The information in this manual may not under any circumstances be given to someone else reproduced or published by any means without the prior written permission of Product Management ...

Page 3: ... Safety sensor board 8 3 3 5 Locations of the sensors 9 3 4 Swivel system 9 3 5 Controls 9 3 6 Status indication light and audio signals 10 3 6 1 On the drive front cover 10 3 6 2 On a Call and Park station 10 3 6 3 On the UI 10 3 6 4 Audio only 10 4 Error and warning messages 11 4 1 Error and warning list 12 4 2 Error handling 13 4 3 Warning messages 23 5 Appendix 26 5 1 Main menu 26 5 2 Mode 2 2...

Page 4: ...2015 04 16 Flow2 Stairlift Tab 06 Systematic fault finding www ThyssenKruppAccessibility com ...

Page 5: ... Drive motor Brake K31 K32 Handlebar Chair K34 UI K35 K33 Blue led on cover K2 4x Through Cable Guide Through Cable Guide Through Cable Guide Through Cable Guide Through Cable Guide Motor cable encoder Wired User Interface Main level sensor Motor power cable Encoder cable Encoder cable Motor power cable 1 Motor power cable 2 K36 Installation joystick Adapter Autoswivel Autoswivel J105 J104 J102 J6...

Page 6: ...2015 04 16 Flow2 Stairlift Tab 06 Systematic fault finding www ThyssenKruppAccessibility com 2 Connections on control board ...

Page 7: ...om 3 Subsystems 3 1 Power supply The green LED on the control board will be flashing bright if voltage is present on the control board When the system is in sleep mode the LED will be on constantly but will be faint 3 2 Drive system Brake connector Main motor connectors 2x Encoder connector ...

Page 8: ...Control board connection 3 3 2 Hub board 3 3 3 Sensor board 3 3 4 Safety sensor board Level motor connector Level motor encoder connector Control board connector Hub board connector Hub board connector Safety sensor board connector Sensor board connector Hub board connector Zero opto connector Squeeze opto connector ...

Page 9: ...lt finding www ThyssenKruppAccessibility com 3 3 5 Locations of the sensors 3 4 Swivel system 3 5 Controls Hub board Sensor board Basesensor on control board Swivel connector Motor encoder combined Safety sensor board Sensor board Safety sensor board ...

Page 10: ...stick has been operated on the UI or a C P Flashing red LED warning sound intermittent ping of 2800Hz every 0 5 seconds o Track not tested after track modification o Chair level beyond 2 degrees o Unexpected negative charging contact o Position beyond maximum track length o Swivel invalid pulse o Swivel invalid opto signal o User emergency stop test warning maintenance due Flashing red LED warning...

Page 11: ...as a number of error and warning messages When a fault occurs the code is shown asa 2 digit number in the display preceded by an F a warning is preceded by a C There are also source codes S these will give further information for a hardware error These will be shown in the display after the F24 error F24 S6 F24 S6 Hardware error in 15V supply ...

Page 12: ...ergency maintenance counter elapsed F19 Drive speed beyond ELD operating range F72 User emergency maintenance counter elapsed F20 Software inconsistency detected assert C73 Position outside track bounds F21 Battery voltage low while moving up F74 Manual swivel not in position while starting F22 Battery failure under or overvoltage detected F75 Battery voltage below upwards level F23 Brake circuit ...

Page 13: ...works correctly this error can have occurred because the lift went around a corner too quickly so that the level motor was unable to keep the chair horizontal It is also possible that the level motor had insufficient force in this situation If the nulling of the chair does not work in mode 3 there is a hardware fault Check the connections on the sensor board and the safety board Check the cables b...

Page 14: ...s suspiciously Replace the control board if none of the above solutions has helped or if the fault keeps coming back Error suppressed in Mode 3 Error code F08 Error message Level sensors disparity Description There is a difference of more than 3 between the signals from the main sensor and the safety sensor Safety action Emergency stop Stop level drive Possible solution Possibly one of the sensors...

Page 15: ...n Description Hall sensor failure of the main drive Safety action Disable main drive Possible solution Check cable and connection If OK replace main motor Error suppressed in Error code F16 Error message Hall sensor failure level Description Hall sensor failure of the level drive Safety action Emergency stop Stop level drive Possible solution Check cable and connection If OK replace level motor Er...

Page 16: ... lift can be driven upwards again While the lift is being charged F76 is shown in the display The minimum voltage is set at 25V by default but can be modified in mode 9 Error suppressed in Mode 3 ELD mode Error code F22 Error message Battery failure Description Battery voltage 14V or 30V Safety action Disable main drive Stop level drive Stop swivel drive Possible solution Replace batteries Error s...

Page 17: ...afety action Emergency stop Possible solution Error suppressed in Error code F28 Error message Emergency stop failed Description Safety action failed Safety action Disable main drive Stop swivel drive Possible solution Error suppressed in Error code F29 Error message Disable main drive failed Description Safety action failed Safety action Fully disable main drive Possible solution Error suppressed...

Page 18: ...pressed in Mode 3 Error code F35 Error message Main level sensor failure chair Description Defective sensor on sensor board Safety action Emergency stop Stop level drive Possible solution Replace sensor board Error suppressed in Mode 3 Error code F36 Error message Safety level sensor failure chair Description Defective sensor on safety sensor board behind chairleg Safety action Emergency stop Stop...

Page 19: ...ription Defective receiver board Safety action Normal stop Possible solution Check cable and connections and receiverboard version Replace if damaged Replace receiver board Error suppressed in Mode 3 ELD mode Error code F50 Error message Parameters corrupt Description Failed to read parameters motor control or application Safety action Normal stop Possible solution Reboot Mode 9 CLR please note to...

Page 20: ...ils during ride Safety action Disable main drive Stop level drive Stop swivel drive Possible solution Check battery cable connection fuse and measure voltage on battery control board connector Error suppressed in Error code F63 Error message Unexpected main motor movement Description Main motor turns without user input UI RF ELD service buttons or installation joystick Safety action Disable main d...

Page 21: ... failure Description Processor startup check fails Safety action Disable main drive Stop level drive Stop swivel drive Possible solution Reboot Error suppressed in Error code F72 Error message Test user emergency stop required Description Maintenance timer has expired Safety action Normal stop Possible solution Joystick from User Interface has to be removed and re inserted Error suppressed in Mode...

Page 22: ...Mode 3 ELD mode Error code F77 Error message Main motor temperature too high Description The temp of the main motor has risen to a critical level Safety action Normal stop Possible solution Let cool down Error suppressed in Mode 3 Error code F78 Error message Level motor temperature too high Description The temp of the level motor has risen to a critical level Safety action Normal stop Possible so...

Page 23: ...Report the warning Possible solution Warning suppressed in Mode 3 ELD mode Warning code C58 Warning message Negative charging contact expected Description A reset contact was expected but not detected Safety action Report the warning Possible solution Warning suppressed in Mode 3 ELD mode Warning code C60 Warning message Position outside max rail length Description The maximum raillength is 45 m S...

Page 24: ...rt the warning Possible solution Programm correctly Warning suppressed in Mode 3 ELD mode Warning code C80 Warning message Main motor temp high Description Safety action Report the warning Possible solution Warning suppressed in Mode 3 ELD mode Warning code C81 Warning message Level motor temp high Description Safety action Report the warning Possible solution Warning suppressed in Mode 3 ELD mode...

Page 25: ...nKruppAccessibility com Warning code C87 Warning message Swivel deviation warning Description Swivel deviates 10 from programmed value Safety action Report the warning Possible solution Adjust programming of swivel angle Replace swivel motor Warning suppressed in Mode 3 ...

Page 26: ...mode entered PING Call park mode entered PING Miscellaneous mode entered E E E E E E Show battery voltage for short period of time E Exit to main menu I D Sleep mode E or D or I Show version number SW r D I 2min without activity 5 min without Activity Start up checks are executed before entering mode 2 3 4 5 and 6 If one has failed an error is shown and the mode is not entered Show latest error fo...

Page 27: ...hyssenKruppAccessibility com 5 2 Mode 2 Service test mode 0 Mode 2 Idle Move down Move up Move drive in joystick Move drive in joystick Main menu E 2s or I and D Show battery voltage for short period of time E Is lift at reset contact Display RSt Reset position Yes ...

Page 28: ...Accessibility com 5 3 Mode 3 Drive in mode 0 Mode 3 Idle Move down Move up Move drive in joystick or Press D button Move drive in joystick or Press I button Level chair and Swivel to zero position Hold E Is lift at reset contact Display RSt Reset position Yes Main menu I and D ...

Page 29: ...2015 04 16 Flow2 Stairlift Tab 06 Systematic fault finding www ThyssenKruppAccessibility com 5 4 Mode 4 ...

Page 30: ...enKruppAccessibility com 5 5 Mode 5 Calibrate swivel 0 Mode 5 Calibrate swivel selected Current offset on display Set swivel offset 1 degree Set swivel offset 1 degree D I PING Save offset and stop swivel E 2s Main menu I and D Offset values Swivel are within 10 and 10 ...

Page 31: ... 5 Enter rotate R R 110 R110 D decrease value D 2s empty value I increase value I 2s empty value E save entry E 2s E 2s E 2s E 2s E 2s Main menu 6 E save entry I D I D I D I D E save entry Actions need to be stored saved individually up until R31 at least change request pending Settings can only be stored if position information available The stairlift can be driven to next setpoint while in menu ...

Page 32: ...I Control unit is detected Operate the control unit CP0 CP8 The call park unit is detected Set ID D Decrease ID I Increase ID Operate a call and park unit PING Settings saved Main menu CP9 ATT The call park unit is detected Set ID D Decrease ID I Increase ID Operate an attendant control D and I E 2s System will return to main menu after entering sleep mode ...

Page 33: ...ition P Park position PING Settings saved Main menu D I 13 C8P Set call and park unit 8 D set the C value I set the P value C Halt position P Park position 6 C1P Set call and park unit 1 D set the C value I set the P value C Halt position P Park position E E E 2s E Park positions are shown with dot next to number Only existing positions are shown Multiple settings can be entered and stored at once...

Page 34: ...o Restore OK PING Yes No Err sound 34 Shown error F 01 Show error source S01 Show minutes mm Hold I Show hours HHH Hold D E next error 2 HRS Show minutes mm Hold I Show hours HHH Hold D E 32 Brake check busy 21 Clear errors CEr E E Reboot SD CARD SD card can only be read if it was present before entering service menu All requested data should be present on the SD card in a folder that corresponds ...

Page 35: ......

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