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1 2
Alert
Reason Solution
Door jammed while attempting
to lock.
Manually re-lock door. If needed,
reposition strike.
Unsuccessful programming.
Attempt programming procedure
again.
Incorrect User Code ente red.
Re-enter User Code.
button flashes red
3 times with 3 beeps.
button flashes red
3 times with 3 beeps.
5 incorrect User Codes entered
within one minute.
Re-enter User Code after 90
seconds keypad lock out.
LED redlight when press
any button.
Low battery.
System Alerts
LED redlight when press
any button. and can not
unlock/lock.
LED green light and beeps
1 second after press
unlock/lock button.
the lock no respond.
Replace batteries.
Customer Support
The keypad and light
indicator no respond.
Battery run out.
Bad cable connection.
Use Micro-Usb supply power to
unlock or key to unlock then
replace batteries.
Re-connect the cable.
Super low battery
.
Poor quality battery
.
Our customer support team is providing video call guide service now,which will
guide you to complete the lock installation and setups in minutes. Feel free to
email us at [email protected] to schedule your video call.
Quick start tip:
Customer Support
Email:[email protected]