Page 2 of 7
4/16/2002
Receiver Condition
Indicators
Cause/Resolution
UNABLE TO
ACQUIRE A CARRIER
Green POWER and red FAULT
LEDs illuminated. LCD display
reads:
STARGUIDE III
ACQUIRING
AG reading below 200. AG reading
can be found under
STATUS
MENU
and
SIGNAL STRENGTH
sub-menu.
Incorrect frequency, incorrect data
rate and/or incorrect Viterbi setting.
Tune receiver to ABC Starguide
carrier from
CARRIER MENU
.
AMC-8: FREQ: 0990000 kHz
RATE: 12288000BPS
VIT: 2/3
UNABLE TO
ACQUIRE A CARRIER
Green POWER LED and red
FAULT LEDs illuminated.
LCD display reads:
STARGUIDE III
ACQUIRING
AG reading at 255. AG can be
found under
STATUS MENU
and
SIGNAL STRENTH
sub-menu.
No LNB power.
Turn on
LNB VOLTAGE
switch
located at back of receiver.
KEYPAD AND/OR
FRONT PANEL LED’s
DO NOT FUNCTION
Only POWER LED is lit. Unable to
program receiver through keypad.
Ribbon cable connector between
keypad and receiver motherboard is
loose or disconnected.
Remove cover on top of receiver and
restore ribbon cable connection.
INTERMITTENT
DROPOUTS
Green SIGNAL, SYNC and
POWER LEDs illuminated. LCD
display reads:
STARGUIDE III
EB XX.XX AG XXX
(where X = numical value)
EB value drops and red FAULT
LED lights when dropout occurs
(this feature only available with
receiver firmware version 2.16)
RF interference affecting reception or
intermittent coaxial connection. If
other receivers on same antenna
affected, problem is between the dish
antenna and the receivers.
Check and replace any coaxial
connections or L-band splitters for
corrosion or damage.
Check for any nearby RF source (cell
phone tower, airport with radar, U.S.
Air Force base). May require a
bandpass filter.
Check dish alignment and
polarization for possible adjacent
satellite interference.
