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Troubleshooting HeartMate 3™ LVAS

l

  

 Contact the Implant Center for direction 

when possible.

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Check alarm messages on controller 

display screen.

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Check if pump is running:

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Allow care providers trained on LVAD 

emergencies to remain with the patient.

When the Pump Has Stopped

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Check modular cable connection, 

driveline and power cable connections 

to the controller. Fix any loose connections to restart the pump.

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   If the pump does not restart and the patient is connected to batteries replace the current batteries 

with a new, fully-charged pair. (see Changing Batteries section on previous page)

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   If pump does not restart, change controllers if directed by implant center. (see Changing 

Controllers on next page)

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Be sure to bring ALL of the patient’s equipment with them.

Alarms: Emergency Procedures 

When an alarm occurs:

Ensure that a power source is connected to the 

controller. Evaluate the patient for low flow - treat the 

cause. Assess volume status, hypertension, arrhythmia, 

right heart failure, etc.

H A Z A R D     A L A R M S

Continuous Audible Tone

Low Flow

:03

+
+

+

Call Hospital

Contact

:07

Connect

Driveline

:02

Connect

Power 

Immediately

:05

+

Backup Battery

:01

Connect

Power

:04

Low

Battery

:06

+

Replace

Power

:02

Low

Battery

:06

+

Replace

Power 

Immediately

:02

+

+

Low Battery 

Power < 5 min. 

remaining.

A D V I S O R Y     A L A R M S

Intermittent Audible Tone

Both power 

cables are 

disconnected.

Driveline

disconnected.

Pump flow is 

< 2.5 lpm.

Pump is off.

See above, when pump has stopped

Immediately replace batteries or switch to the Mobile 

Power Unit.

Immediately connect to batteries or the Mobile 

Power Unit.

Immediately reconnect Driveline to the controller. 

Check modular cable connection.

+

+

A power cable 

is disconnected.

Low Battery 

Power <15 min. 

remaining.

Reconnect the power cable to power.

Immediately replace batteries or switch to the Mobile 

Power Unit.

Call VAD Coordinator at implant center for direction.

Check display for alarm type.

OR

This guide does not supersede manufacturer instructions.

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