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Message
What It Means
What To Do
Meter error
1. Check that you are using the correct strip for
this meter. (See test strip instructions for use to
verify your strip is compatible with this meter.)
2. Repeat the test using a test strip for use with
your meter.
3. If the error reappears, contact Customer Service.
No coding required
or
Test strip may be damaged,
used, or the meter does not
recognise it
1. Check that you are using the correct test strip for
this meter. (See test strip instructions for use to
verify your strip is compatible with this meter.)
2. Repeat the test using a test strip for use with
your meter.
3. If the error reappears, contact Customer Service.
or
Meter error
1. Turn off the meter.
2. Repeat the previous testing steps.
3. If the error reappears, contact Customer Service.
Troubleshooting
What It Means
What To Do
The meter
does not enter
test mode
after inserting
a test strip.
Test strip is not inserted
correctly or fully into the
meter
1. With the contact bars (3 black lines) facing
up, insert the test strip into the meter until it
stops. This turns on the meter.
2. If the meter still does not enter test mode,
contact Customer Service.
No battery is installed
Battery is installed incorrectly
1. Install battery with (+) facing up.
Dead battery
1. Replace battery. Reset date and time, if
necessary.
ART20287_Rev-A-Man.indd 35-36
11/17/10 3:01 PM
