ABB RMDE-01, Product Manual

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• Ping external site, for example "ping www.abb.com" to verify that the external site is
working correctly.
• Check that the SIM card and provided settings are working, i.e. with another modem or
mobile phone, the SIM card provides internet connectivity.
• If the modem is reachable, but the internet access does not work, then try to import the
settings from the SD card and check the customized options. For troubleshooting
instructions, see section
Troubleshooting modem internet connection .
• By default, if the modem does not allow internet access then try to import the settings
from the SD card. To import the settings, see section
Changing configuration in the
modem using SD card (page 27) .
• If the internet connectivity does not work, login to the cellular modem and check
customized options one by one.
Troubleshooting modem internet connection
Follow the instructions below, if the modem internet connection fails.
1. Connect a PC to Cellular modem (A50) via Ethernet cable.
2. Navigate with web browser onto the Cellular modem (A50) web interface
(
https://10.0.0.53 ).
• Login with Cellular modem user credentials (Username - Adm, Password - Adm).
• Configuration dashboard is displayed.
3. Navigate to Settings ˃ Maintenance .
4. Check Show advanced options: check box.
5. Click Edit COM configurations link.
6. Search and modify the options available in the list if required.
• NatItf = 2 (Nat and TF on WAN)
• VPNRedirect = 0 (Allow traffic outside the VPN tunnel)
• FwrdToWAN = 1 (Forward LAN traffic to WAN).
7. Save the COM configuration settings.
44 Troubleshooting