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14/1553-ANF 901 54 Uen E 2009-11-04

42

O

UTGOING

 C

ALLS

4.6 

Automatic Callback if All External Lines are 
Busy

You can initiate automatic callback, if you receive busy tone because all 
external lines are busy. You can only have one callback on busy external 
line activated at the same time.
While waiting for an answer to call back you can make and receive calls 
as usual.

4.6.1 Ordering

1)

Press the key 

6

  or press the 

Call Back

  function key (dial tone is 

generated).

2)

Dial the complete external number, part of it or no number.

3)

Dial 

#

  and press 

Call

4)

Replace the handset.

4.6.2 Answering

When a suitable external line becomes free, you will be called back. 
Answer in the normal way within 8 seconds otherwise the callback will 
be cancelled. After answer, the dialed external number is automatically 
transmitted, you may need to dial any remaining digits.

4.6.3 

Canceling a Callback to an External Line

1)

Lift the handset (dial tone).

2)

Dial 

# 37 * route access code # and press

 

Call

 .

3)

Replace the handset.

Summary of Contents for DBC 425

Page 1: ...DIRECTIONS FOR USE DIRECTIONS FOR USE 14 1553 ANF 901 54 E 2009 11 04 DBC 425 with SIP for MX ONE QTORWUL HF Tero Silvennoinen QCHAAUG EBC BES DDC...

Page 2: ...ument may be reproduced in any form without the written permission of the copyright owner The contents of this document are subject to revision without notice due to continued progress in methodology...

Page 3: ...PORTANTES MESURES DE S CURIT FRAN AIS Certaines mesures de s curit doivent tre prises pendant l utilisation de mat rial t l phonique afin de r duire les risques d incendie de choc lectrique et de bles...

Page 4: ...ned to each individual extension This can affect the display information The person depart ment responsible for telecommunications in your organization will inform you which features that have been as...

Page 5: ...and a headset function Most of the functions assigned to the function keys in the figure Call back Conference and so on can be moved and or removed except the Line Hold key that is fixed The placing...

Page 6: ...low me The Follow me key indicates activation and deactivation of follow me and absence information Function keys There are 19 Function keys with a lamp that can be used for programming of Dial by Fun...

Page 7: ...tion keys are used to navigate in the top of the menu bar Navigation one position to the left In Web the key is used to go to the previous page Navigation to the home idle menu If the key is pressed f...

Page 8: ...C 425 Each key panel has 17 programmable keys that can be used as Dial by function keys 2 4 Power Feeding The telephone is fed by an external 24 V AC AC adapter or alternatively through the IP network...

Page 9: ...me LAN outlet as your telephone connect the PC as shown in Figure 3 2 6 Starting the Telephone Make sure that the telephone is connected to the IP network LAN After connecting the power the mute lamp...

Page 10: ...must also enter the password If the log on is accepted the telephone will proceed with the normal start up sequence If the log on fails the following menu will be shown for a few seconds and then the...

Page 11: ...hone This mode is reserved for the maintenance personnel If No change F4 is pressed the telephone will use the previously stored settings The next menu is Figure 7 The IP telephone gets the IP address...

Page 12: ...Logging On the Telephone 2 6 3 Updating Telephone Software When the telephone is started and discovers that new software will be loaded the following menu is shown Figure 11 The x indicates a timer c...

Page 13: ...to load the software once more After the software has been saved the telephone is ready for registration in the system see chapter 2 8 Logging On the Telephone 2 7 Logging On the Telephone The follow...

Page 14: ...The directory number used at the previous log on is shown If the number will be changed enter your directory number Press Log on F4 If the exchange requires that you enter a Personal Identity Number...

Page 15: ...an automatically be moved to the new telephone 2 7 2 Telephone is Always Logged On The telephone is logged on with the default number The idle menu shows Figure 17 It is not possible to log off 2 7 3...

Page 16: ...og on with your individual number press ChangeUser F4 and the following menu is shown Figure 19 Enter your individual directory number Press Log on F4 If the exchange requires that you enter a passwor...

Page 17: ...rs auto matically with the default number 2 8 Logging Off You can log off your IP telephone for example if other people uses the same telephone To log off your IP telephone do the following 1 Press th...

Page 18: ...one of the Settings menus see chapter 10 2 Checking the protocol An alternative method to check the software version is by pressing the buttons C and 4 simultaneously for at least one second The prog...

Page 19: ...ut The display on the telephone has a graphical display with 320 x 80 pixels The figure shows the different fields in the display Figure 25 The top menu bar is used to indicate in which menu the user...

Page 20: ...icons can be shown in the display in the idle and telephony modes Figure 26 The following icons can be shown in other display menus The pictures are examples from the Call list and the Date Format me...

Page 21: ...ing mode the ring signal volume or in speech mode the loudspeaker earpiece or headset volume New missed call Indicates a new missed and not checked incoming call The figure shows the number of call at...

Page 22: ...on the third row if there is not space enough in the second row In the example below J Smith s extension number is 40316 Outgoing call Indicates an outgoing call Bar indicator Indicates the shown part...

Page 23: ...telephone is idle Figure 30 2 12 3 Display Messages when Making an Outgoing Call 2 12 3 1 Normal In the example below J Smith with the directory number 40316 is calling an extension with number 40345...

Page 24: ...r 40345 is the calling party Figure 33 The number of the incoming call is flashing 2 13 Soft Keys The function of the soft keys is to indicate for you which features are available from your telephone...

Page 25: ...tion In the example below J Smith s extension number is 40316 and the tele phone is idle The last row indicates that the available functions are Log off F1 and Absence F2 Figure 34 2 14 Menu Structure...

Page 26: ...14 1553 ANF 901 54 Uen E 2009 11 04 26 TELEPHONE DBC 425 02 Figure 35 From the home menu you can navigate to the different functions for Settings Call list Contacts and Web with the navigation keys...

Page 27: ...nal Combined Log off allowed Default number used Permit individual log on Standard Increased Display Contrast Backlight Option Unit Log Off Restriction Hearing Level 1 Dial by function key 2 Monitorin...

Page 28: ...14 1553 ANF 901 54 Uen E 2009 11 04 28 TELEPHONE DBC 425 02 Figure 37 1 See chapter 13 1 Accessing the Web Interface with the Web Address...

Page 29: ...l dial the wanted number and press Call Press the Clear key to finish a call 2 15 1 2 Receiving calls To receive a call press the Line Hold key that indicates an incoming call with a fast flashing lam...

Page 30: ...bility to use a headset when making or receiving calls 2 15 4 1 Making Calls 1 Press the Headset key not needed in headset preset mode 2 Dial the wanted number 3 Press the Call key 4 Press the Clear k...

Page 31: ...ted to the loudspeaker as long as the Speaker key is active Note Independent the type of preset setting when you lift the handset the call is always connected to the handset Activation and cancellatio...

Page 32: ...EPHONE DBC 425 02 Figure 38 These are the standard tones but they can differ depending on the market Note The conference tone can be disabled by the system adminis trator 2 16 2 Ring Signals The follo...

Page 33: ...t 1 Periodic repetitive ring signal 2 Delayed periodic ring signal 3 One muted ring signal Only one ring signal is generated with a low level 4 One muted delayed ring signal To change the ringing opti...

Page 34: ...off icon see chapter 2 13 1 Display Layout 2 16 6 Lamp Indications The telephone has the following lamp indications Off Indicates free or non requested function Fast flash Indicates an incoming call...

Page 35: ...following procedure To pick up a call 1 Lift the handset dial tone 2 Dial the extension number and press Call busy tone 3 Press the key 8 or press the Call Pickup function key 3 6 Parallel ringing Par...

Page 36: ...t to prevent ringing on all the terminals in the list use the main extension and initiate Follow me to the extension number of the answering position to which the calls will be forwarded see chapter 6...

Page 37: ...digit 2 Press the key multiple times to cycle through the available letters and digits in a pop up character window 3 Press the soft keys arrows up and down to select the desired name in the Contacts...

Page 38: ...5 2 Call waiting Note If the busy extension selects to ignore the Call waiting indication you can initiate automatic call back Intrusion Press the key 4 or press the Intrusion function key For more in...

Page 39: ...1 Press a digit 2 9 hold it a while and the contact list is opened with the first letter on this digit 2 Press the key multiple times to cycle through the available letters and digits in a pop up cha...

Page 40: ...ber is automatically dialed See chapter 10 1 Programming Features for programming Lift the handset dial tone press the Dial by Function key and press Call 4 4 4 Call by Name Contacts A short cut to Co...

Page 41: ...the other party is busy do the following 1 Press the key 6 or press the Call Back function key 2 Replace the handset 4 5 2 Answering Answer in the normal way within 8 seconds otherwise the Callback w...

Page 42: ...he key 6 or press the Call Back function key dial tone is generated 2 Dial the complete external number part of it or no number 3 Dial and press Call 4 Replace the handset 4 6 2 Answering When a suita...

Page 43: ...press Call 3 Wait for answer 4 7 2 Ordered by Assistance Request assistance from the person answering the call the answering position or the operator The answering position can always call the divert...

Page 44: ...th the incoming outgoing and answered calls The list is cleared if power failure occurs or another user extension number logs on to the same telephone To use the list with missed calls do the followin...

Page 45: ...or service profile which is used instead of that for the extension when a call is made using an authori zation code Authorization code is divided into two different functionality groups Common author...

Page 46: ...ether with a call discrimination check 4 13 2 Procedure 4 13 2 1 Dialing from an Extension with a Common Authorization Code A specific procedure dialed from the extension must be used when making an a...

Page 47: ...on service profile associated with the authorization code 4 13 2 3 Unlocking an Extension with a Common Authorization Code The extension can be unlocked in the same manner as for locking The procedure...

Page 48: ...can be verified and is valid If the category of the authorization code is too low for dialed external number the call is rejected 4 13 2 6 Locking an Extension with an Individual Authorization Code A...

Page 49: ...sion when no authorization code is given will use the common category or common service profile programmed for the extension 4 13 2 8 Changing an Individual Authorization Code The individual authoriza...

Page 50: ...by the system administrator 5 2 1 To request Call waiting indication When meeting busy Press the key 5 or press the function key Call waiting Wait for an answer Note If the busy extension ignores the...

Page 51: ...pter 5 6 Intrusion 1 Press the Line Hold key dial tone 2 Dial the extension number and press the Call key busy tone 3 Press the key 4 or press the function key Intrusion You will now be connected with...

Page 52: ...external party do the following 1 Park the external party by pressing the Line Hold key on your tele phone wait for dial tone 2 Dial 77 wanted customer identity and press the Call key dial tone The w...

Page 53: ...extension or subscriber When you have a speech connection do the following to make an inquiry 1 Press the Line Hold key The connected party is automatically parked 2 Dial the extension external number...

Page 54: ...will now ring back 2 Answer the call and you have now speech connection with the orig inal conversation partner 5 11 Refer Back Note Not applicable 5 12 Suffix Dialing Dialing During Speech When commu...

Page 55: ...s the Line Hold key and wait for dial tone 2 Dial the extension or external number and wait for answer 3 Announce the call 4 Press the Transfer key the C key or hang up the handset 5 14 2 Transfer bef...

Page 56: ...phone has Follow me you can still make calls from it as usual As a reminder that your telephone has Follow me you will hear a special dial tone each time you lift the handset to make a call 6 2 1 Orde...

Page 57: ...oft key 1 Press Absence F2 2 Select the Follow me menu 3 Enter your own extension number 4 Press the OK F4 key Using a procedure 1 Lift the handset dial tone 2 Dial 21 own extension number and press t...

Page 58: ...ition 1 Lift the handset dial tone 2 Dial 21 own extension number extension number of the new answering position and press the Call key special dial tone 3 Replace the handset If you do not know the e...

Page 59: ...one number you want by using External follow me When your telephone has External follow me you can still make calls from it as usual As a reminder that your telephone has External follow me a text mes...

Page 60: ...ace the handset 6 3 2 Cancelling External Follow me from Your Telephone Using the Absence soft key 1 Press Absence F2 2 Select External Follow me menu 3 Select Deactivate F2 Using a procedure 1 Lift t...

Page 61: ...al As a reminder that your telephone has message diversion you will hear a special dial tone each time you lift the handset to make a call There is also a text message in the display 6 4 1 Ordering Me...

Page 62: ...4 3 Calling an Extension that has Message Diversion Enabled Dial the extension number for example 1234 and press the Call key In the caller s display the reason for diversion is displayed Press the ke...

Page 63: ...rsonal number feature when dialing procedures from your own tele phone 6 6 1 General Each personal number can have up to five profiles with the names Profile 1 Profile 2 Profile 3 Profile 4 and Profil...

Page 64: ...Own Telephone The recommended value of the function code is 10 but other values can be used 6 6 2 1 1 Activation Dial 10 Profile To change the active profile the same procedure is used with the new pr...

Page 65: ...p group can serve as an alternative group for another call pick up group You are only able to answer calls to the alternative group provided no calls exist to your own group 1 Lift the handset dial to...

Page 66: ...Dial 21 and press the Call key dial tone and 3 Replace the handset 9 Other Features 9 1 Account Code 9 1 1 General The feature account code provides two different functions Charge a call to an account...

Page 67: ...nt code where 61 is the standard function code for using account code If provided dial tone is received 3 Continue with the external number and press the Call key If the category check is negative in...

Page 68: ...signed this category and try to make a call you will not receive any dial tone 9 6 Free Seating The free seating function exists by logging on an IP extension user on any IP terminal Note The free sea...

Page 69: ...Procedure 9 9 2 1 Outgoing call Using LAC 1 Lift the handset 2 Dial LAC and press the Call key If provided a dial tone is received 3 Continue with the external number If no free trunk is selected a bu...

Page 70: ...ht service incoming external calls are transferred to any selected extension or group of extensions 9 11 1 Night Service Common All incoming calls are routed to one extension and calls are answered in...

Page 71: ...hour after the exchange has been switched back into day service provided that flexible night service has been operative for at least one hour 9 12 Recorded Voice Announcement RVA 9 12 1 Listening to R...

Page 72: ...List and Contacts After the telephone has been initiated it is possible to change the following settings Data assigned to programmable keys Ring character setting Time and date presentation Language s...

Page 73: ...ne is using to be able to select the right directions for use To check the used protocol 1 Press the Left navigation key until Settings is high lighted in the tab field 2 Select the Information menu F...

Page 74: ...user After pressing one of the program mable keys the display will prompt the user to enter a number or a func tion code Figure 52 In the example above the selected key has the telephone number 00905...

Page 75: ...own To change the current type press the Change F3 key and the following menu appears Figure 54 Select the wanted type of ring signal by pressing the Select F4 key 10 6 Programming the Character of th...

Page 76: ...rn to the idle mode 10 7 Changing the Time and Date Presentation Format The time and date are updated automatically from the exchange In this menu you can only change the format in which the time and...

Page 77: ...he following appears Figure 58 To browse through the different available formats press the Up F2 or Down F3 keys Select the wanted format by pressing Select F4 10 8 Setting the Language It is possible...

Page 78: ...vailable for your telephone by pressing the Up F2 or Down F3 keys Select the wanted language by pressing Select F4 A tone is heard as acknowl edgement Note The telephone must be registered to the PBX...

Page 79: ...splay Select the Settings Display Contrast menus and the display will show Figure 62 Increase the level by pressing the F3 key and decrease by the F2 key Save the level by pressing the Save F4 key 10...

Page 80: ...tivate the extra bell function Select by the menu Settings Option Unit menus and the display will show Figure 63 10 12 Setting the Hearing Level It is possible to get increased hearing level in the ha...

Page 81: ...the Password or PIN menu The following can be done from this menu The end user can change the PIN that is used when registering the telephone to the system If the end user does not use a PIN or a pass...

Page 82: ...rowser in your PC to enter the name and number see chapter 13 Web Server My Dialog 4000 Contacts Use the PC application to add or delete numbers from your Microsoft Outlook contacts list see chapter 1...

Page 83: ...8 for t Press 44 for h If the word to enter contains a digit the digit can be created by pressing the digit key for more than 1 second Figure 67 Default Character Map of all Available Upper Case Char...

Page 84: ...s and press Select F4 Enter name is prompted Use the keypad to enter the name and press Search F4 When the entry is found change the name Use the description above Press Save F4 To change to number pr...

Page 85: ...the telephone numbers of the missed calls if supported by the network are stored together with the incoming outgoing and answered calls Figure 68 From this menu it is possible to make a call by selec...

Page 86: ...and lower case letters and digits When one of the key pad keys 0 9 is pressed for more than one second the corresponding digit is created instead of the letter Text strings with an underscore are cli...

Page 87: ...er address An IP address or a search path URL can be entered The address is entered in the most upper input field Figure 71 When the address is entered press the OK F4 key and the wanted WAP page will...

Page 88: ...4 key It is possible to switch between entering upper case and lower case letters and digits by pressing the star key on the key pad When the search criteria is entered press the Do Search key In the...

Page 89: ...change the password for the web interface only for DBC 425 01 The web address of your telephone has to be entered in the address field in your web browser To know the web address there are two method...

Page 90: ...web browser you will see Figure 76 The Web Interface If you fail to access this web page when using an earlier used web address check the web address on the display in your telephone If your telephon...

Page 91: ...rver is not used the IP address of the telephone has to be used To know the IP address use the navigation key and select the Settings menu In the showed list select Network and the second item is the...

Page 92: ...in the Web Interface 13 3 Using the Function in the Web Interface Log on to the telephone by entering the PIN in the PIN or Password text box Use the same PIN as for logging on your telephone to the e...

Page 93: ...DBC 425 WITH SIP FOR MX ONE 93 14 1553 ANF 901 54 Uen E 2009 11 04 Figure 79 The Web Interface...

Page 94: ...E 2009 11 04 94 WEB SERVER Figure 80 Programmable Keys Web Page Click on the plus signs to show the sub menus Click on the desired func tion By clicking the Change button it is possible to select diff...

Page 95: ...look Contacts list as a base for the telephone Contacts list The numbers will be merged into your tele phone in the same way as they are stored in Microsoft Outllok Contacts It is possible to have 100...

Page 96: ...14 1553 ANF 901 54 Uen E 2009 11 04 96 MY DIALOG 4000 CONTACTS Figure 82 Installing My Dialog 4000 Contacts When starting the application on the PC the following window appears...

Page 97: ...from Microsoft Outlook will be listed on the left hand side all entries already in your telephone will be listed on the right hand side It is possible to mark entries on the left hand side and click...

Page 98: ...correct card DCM is available on the Internet http www aastra com The DCM is also included on the CD Enterprise Telephone Toolbox which can be ordered via E shop and Pocket SolveIT Pre cut designa tio...

Page 99: ...rization code Individual regional code RAC increase CoS 75 authorization code lock extension 76 authorization code unlock extension 76 authorization code change code 74 prev code new code AUTOMATIC CA...

Page 100: ...ternal number Call to cancel 22 Call FOLLOW ME to order from own extension 21 B number Call to cancel from own extension 21 Call to cancel from answering position 21 A number Call to order new follow...

Page 101: ...to order 84 route number external line number Call to cancel 84 Call NUMBER PRESENTATION RESTRICTION 42 B number Call REBOOT Press the keys C mute and simultaneously for at least one second SOFTWARE V...

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