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Aastra AastraLink Pro 160, User Manual

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41-001134-05, Rev 00, Rel. 1.1 

AastraLink Pro 160 IP Phone User Guide

Appendix B 
Troubleshooting Solutions

Why is my display blank? ........................................................................................ B-1

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Why is my speaker phone not working?  ................................................................. B-1

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Why can’t I get a dial tone? ..................................................................................... B-1

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Why doesn’t my phone ring? ................................................................................... B-2

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Why is my handset not working?  ............................................................................ B-2

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How Do I Change My User Password? ................................................................... B-2

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How do I find the IP address of my phone?  ............................................................ B-2

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Appendix C 
Remote Office Installation and Configuration of the Phone (Phone -Side)

Configuring Your IP Phone for Remote Office Setup ..................................................... C-2

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Overview ................................................................................................................. C-2

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Configuring the remote phone ................................................................................. C-2

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Pre-staged phones  ........................................................................................... C-2

Non Pre-staged phones .................................................................................... C-2

Configuring Routing  .......................................................................................... C-3

Connecting Your IP Phone to the AastraLink Pro 160 Network From a Remote Office  C-4

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Manually Configuring Port-Forwarding  .......................................................................... C-7

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Remote Phone Installation and Port-Forwarding Configuration Example ............. C-10

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Summary of Contents for AastraLink Pro 160

Page 1: ...41 001134 05 Rev 00 AastraLink Pro 160 Release 1 1 May 2008 AastraLink Pro 160 IP Phone User Guide...

Page 2: ...oration Inc UNIX is a registered trademark in the United States and other countries licensed exclusively through The Open Group Asterisk is a registered trademark of Digium Inc Linux is a registered t...

Page 3: ...lan 2 6 Plugging in and Starting Your IP Phone 2 7 How to Use the IP Phone UI 2 9 Idle State Screen 2 9 Idle State Screen When You Pick Up The Handset 2 10 Idle State Screen When A Call Is Incoming 2...

Page 4: ...New Conference Call 2 38 Conferencing Two Active Calls Together 2 40 Parking Picking Up An Incoming Call 2 41 Picking Up Calls 2 42 Sending an Incoming Call Directly to Voicemail 2 43 Ending Calls 2...

Page 5: ...o not available on 51i 2 73 Setting Audio Mode not available on 51i 2 73 Setting the Headset Microphone Volume 2 75 Changing Headset Micophone Volume 2 75 Changing the Handset Pairing CT models only 2...

Page 6: ...he AastraLink Web UI 3 4 AastraLink Web UI Menu Options 3 6 Home Menu 3 7 References 3 7 Voicemail Menu 3 8 Reference 3 8 Directory Menu 3 8 Reference 3 8 Softkey Menu 3 9 Reference 3 9 Preferences Me...

Page 7: ...eting A Contact 3 23 Searching For A Contact 3 24 Configuring SoftKeys For Your IP Phone 3 25 Softkey Types 3 26 Call Settings Softkeys 3 27 Application Softkeys 3 30 Operator Softkeys 3 32 Adding a S...

Page 8: ...t A 13 9480i CT and Handset Safety Information A 14 Handset and Base Station A 14 Battery Guidelines A 15 9480i CT Key Panel A 16 9480i CT Key Description A 17 9480i CT Cordless Handset A 20 9480i CT...

Page 9: ...and Handset Safety Information A 47 Handset and Base Station A 47 Battery Guidelines A 48 57i CT Key Panel A 49 57i CT Key Description A 50 57i CT Cordless Handset A 52 57i CT Handset Key Description...

Page 10: ...d B 2 How do I find the IP address of my phone B 2 Appendix C Remote Office Installation and Configuration of the Phone Phone Side Configuring Your IP Phone for Remote Office Setup C 2 Overview C 2 Co...

Page 11: ...Aastra IP phone end user Other Documentation Along with this guide the AastraLink Pro 160 documentation set includes AastraLink Pro 160 Quick Start Administrator s Guide Describes how to install the A...

Page 12: ...ation in this guide is at a technical level suitable for a system or network administrator Chapters in This Guide This guide contains the following chapters For Go to Overview information about the Aa...

Page 13: ...eet address location information be transmitted to the PSAP This information is provided by the Telco using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port for exam...

Page 14: ......

Page 15: ...Link Pro 160 on your IP phone network The AastraLink Pro 160 is networking device that connects your local Aastra IP phone network to the public switched telephone network PSTN The AastraLink Pro 160...

Page 16: ...ed on your phone View number of missed calls View number of voicemails currently on your phone Enable and configure IP phone features like Do Not Disturb Call Forwarding and Find Me Follow Me Check an...

Page 17: ...Quick Start User s Guide for instructions If you or your system administrator has already installed your IP phone and connected it to the AastraLink IP phone network and your phone UI displays an Idle...

Page 18: ...Web UI the information you specify is first sent to the AastraLink Pro 160 The AastraLink Pro 160 records and stores the new data and then updates your IP phone s configuration with the changes that y...

Page 19: ...then press Show 4 Press the down Arrow until the AastraLink IP Address menu appears see below In this example the IP Address of the AastraLink Pro 160 is 10 50 20 104 NOTE Each device on the network...

Page 20: ...Call Forwarding Find Me Follow Me Use Phone Directories Configure Softkeys Reset Softkey Defaults Edit Your User Preferences Contact Information Voicemail Preference Change Password Set Phone Preferen...

Page 21: ...cs Topic Page Read Me First page 2 3 IP Phone Dial Plan and Star Codes page 2 4 Plugging in and Starting Your IP Phone page 2 7 Making Calls page 2 29 Receiving Calls page 2 32 Handling Calls page 2 3...

Page 22: ...About this Chapter 2 2 41 001134 05 Rev 00 Rel 1 1 AastraLink Pro 160 IP Phone User Guide Restarting your IP Phone page 2 83 Phone Lock page 2 84 Using Other IP Phone Features page 2 85 Topic Page...

Page 23: ...oftkeys hard keys available and they may be located in a different area on the phone The default softkeys preprogrammed on your model phone may vary If you wish you can add additional softkeys using t...

Page 24: ...ion located in a peer AastraLink network 7 access digit extension number Contact your Administrator for the access digit assigned to the peer AastraLink network External SIP number 8 access digit exte...

Page 25: ...IP Phone Using the Phone UI The table below describes the star codes implemented for your Aastra IP phone For Calls To Dial the following star code Intercom to extension XXX 5XXX Public Address Overhe...

Page 26: ...01 Relay 02 09 Unused 10 FXS A 11 FXS B 12 AutoFAX 20 99 Unused 1 Local CallP Features 00 IVR 01 Vmail 02 99 Unused 2 Reserved 3 Reserved 4 Reserved 5 Call User Groups 6 Reserved 7 Call parking 8 Unus...

Page 27: ...ing Your IP Phone This section describes phone behavior and start up screens you may see when you plug in your IP phone or when you restart it Aastra IP Phone Navigational keys Goodbye key Options key...

Page 28: ...splays the following startup screens Your IP phone then checks settings and looks for new configuration and firmware updates for the phone from the AastraLink Pro 160 This may take a few moments while...

Page 29: ...d softkeys Softkeys function exactly like the hard keys on your phone except you or your administrator can program them to perform different functions When you press a softkey an action takes place Fo...

Page 30: ...en your IP phone receives an incoming call screen changes to display a ringing phone icon Below that are the Answer and Ignore softkeys If you wish you can use these softkeys to answer the call or ign...

Page 31: ...you have Idle State Screen With Additional Softkeys Configured If you or your administrator configure additional softkeys more than can fit on the main Idle State screen then a More softkey appears a...

Page 32: ...you to access addition softkeys configured on your phone For example you press the More softkey on Screen 1 to access the Call List softkey on screen 2 Services 201 B Jones Jan 1 12 18am L1 DND Forwa...

Page 33: ...e Using the Phone UI Options Screen When you press the Option button on your IP phone keypad or the Option key on the Aastra IP Phone Models 9143i and 9480i the Options screen appears AastraLink Menu...

Page 34: ...all Settings 1 Do not Disturb 2 Call Forwarding 3 FindMe FollowMe 5 Relay 6 Pickup Call 7 Park List 8 Operator Operator designated phone only 1 Duty Status 2 Schedule Override 2 Preference 1 Display 1...

Page 35: ...pad Or press the Options key on model 9143i and 9480i IP Phones 2 To go to an option use and to scroll through the list or press the number corresponding to the option 3 Press the Select softkey the b...

Page 36: ...Personal Directory Corporate Directory Using IP Phone Directories on page 2 63 Call List Allows you to access and view the current list of calls that came into your phone using your IP Phone UI Using...

Page 37: ...current schedule specified Sets the Operator schedule to Open or Closed Note Your administrator must enable your phone as Operator to use these Operator features Enabling Disabling Operator Schedule...

Page 38: ...70 Set Audio for models that support audio Allows you to set the following on your phone Audio Mode Headset Mic Volume Setting Audio not available on 51i on page 2 73 Handset Pairing CT models only Fo...

Page 39: ...e 41 001134 05 Rev 00 Rel 1 1 2 19 Operating Your Aastra IP Phone Using the Phone UI 5 Press Done to save the changes 6 Press the button the button or the N button at any time to exit without saving c...

Page 40: ...phone and the IP addressess of your IP Phone Viewing the IP Address and MAC Address of Your Phone on page 2 78 LAN Port Allows you to view the status of the LAN port on your IP Phone Viewing the LAN...

Page 41: ...e 41 001134 05 Rev 00 Rel 1 1 2 21 Operating Your Aastra IP Phone Using the Phone UI 5 Press Done to save the changes 6 Press the button the button or the N button at any time to exit without saving c...

Page 42: ...P on page 2 81 Factory Default Allows an administrator to set the IP phone to its factory default settings Setting Your Phone To Factory Default Settings on page 2 82 Aastra IP Phone UI Step Action 1...

Page 43: ...Restart Phone option allows you to restart your IP Phone if required For information about restarting your phone see Restarting your IP Phone on page 2 83 Phone Lock The phone lock option allows you t...

Page 44: ...e Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administra...

Page 45: ...s also let you scroll through menu selections such as the Options List Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances While in the Options List these keys all...

Page 46: ...softkey you enable Do Not Disturb on your phone Some softkeys enable or disable a feature like DND or Call Forwarding while others allow you to quickly access services or applications on your phone F...

Page 47: ...erforms a different function For example suppose your IP phone is configured with a Park Call softkey like the one shown in the previous example However perhaps you would rather edit this softkey to f...

Page 48: ...the call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than...

Page 49: ...t taking the phone off the hook on hook dialing by pressing the key See Dialing Using the Handsfree Speakerphone on page 2 30 for instructions 2 At the dial tone enter the number you wish to call In t...

Page 50: ...of the following actions If in speaker audio mode press to switch between handsfree and handset If in speaker headset audio mode press to switch between handsfree and headset Dialing Using a Headset...

Page 51: ...Action 1 To redial a number do one of the following actions Press to dial the most recent number you dialed from the phone If you are off hook and press the last number you called will be called back...

Page 52: ...e line call appearance button for the incoming call Press for headset operation Press the Answer softkey only available on large display model phones Note If the phone is already connected to a call p...

Page 53: ...e information see Setting the Headset Microphone Volume on page 2 75 Ignoring an Incoming Call You can send an incoming call directly to voicemail without answering the call To do this do one of the f...

Page 54: ...ort time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held icon and the caller s name and number The phone will not beep to remind you that you stil...

Page 55: ...n by pressing 3 and 4 navigation keys Automatic Hold When juggling between calls you do not have to press the hold button to go from one call to the next The phone automatically puts your current call...

Page 56: ...transferred call rings back to your extension Consultative Transfer You also can consult with the person you are transferring the call to before you complete the transfer To do this simply remain on t...

Page 57: ...o the original call press the line call appearance button for this call To complete the transfer press the Xfer key again or disconnect by placing the handset back on hook pressing Nor pressing the li...

Page 58: ...ll Use the following procedure to create a conference call Aastra IP Phone UI Step Action 1 Connect to the first party you wish to include in the conference if not already connected In this example ex...

Page 59: ...ce press the Conf key again The Phone UI updates and lists the extensions conferenced together see below To drop the new party from the conference press the Conf key one more time Note You can use to...

Page 60: ...e calls on two different lines 2 Press the Conf softkey A new line opens 3 Press the line call appearance button of the call with which you want to conference 4 Press the Conf key again The two lines...

Page 61: ...with Caller C in your office While your call is active you press the Call Park softkey on your phone to park the call The call automatically goes into a Park List stored on the AastraLink allowing al...

Page 62: ...l press the Park Call softkey The server announces the extension number for example 6701 where the call is parked 2 Press N key or Goodbye on model 9480i phones to park the call The parked call party...

Page 63: ...g actions Press the Ignore softkey Pressing Ignore sends the call to voicemail or to a call forward busy destination if this feature is enabled Press Nwithout picking up the handset Ending Calls To en...

Page 64: ...me if available of the caller when they last called and the number of times they tried to reach you When the Recent Callers List is full the oldest call records are deleted to accommodate the informat...

Page 65: ...Phone UI Step Action 1 Press the Services softkey and then select Call List or Press the Options key then select Services Call List 2 Use the to scroll through the list to select Recent Calls then pre...

Page 66: ...b ends the call an idle indicator appears If your IP phone is already configured with a BLF softkey then you can tell whenever the extension is busy or idle as follows On the 55i 57i and 57i CT the bu...

Page 67: ...om the list of ringing numbers and press Pickup You are connected to the incoming call For example suppose an Operator wants to monitor and intercept any incoming calls to John Smith s extension 200 W...

Page 68: ...screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected To enable disable DND on your IP phone do one of the follow...

Page 69: ...rvices Call Settings Call Forwarding 2 Choose one of the following options and press Select All Calls Your IP phone immediately forwards all incoming calls to the specified destination Busy Your IP Ph...

Page 70: ...connected Once a call is connected the AastraLink avoids going to the next FMFM stage Instead it cancels an alternate call if operating in parallel mode or does not call a secondary phone if operatin...

Page 71: ...sables Find Me Follow Me Note You have 30 seconds to answer a call on your primary phone If you do not answer the call within this time Find Me Follow Me progresses to the next stage i e your secondar...

Page 72: ...To specify a different number select Enter Number then use the Backspace key to erase the current number Enter a new number and press Enter 9 To disable Find Me Follow Me do the following actions pres...

Page 73: ...d manage your voicemail messages listen to save delete forward return a call etc The table on page 2 54 describes the voicemail options that are available To access an option press the corresponding n...

Page 74: ...5 Repeat current message 6 Play next message 7 Delete Undelete current message 8 Forward message to another mailbox disabled in rel 1 0 9 Save message in a folder 0 new Messages 1 old Messages cancel...

Page 75: ...displays a message showing that a new voicemail message has been received Each user group is assigned a specific extension by your administrator for example 300 Your administrator can also set a spec...

Page 76: ...e a new message for the office that is a message intended for the Operator rather than your personal voicemail account your IP phone UI displays a message that a new Operator voicemail message has bee...

Page 77: ...ed as well as information name extension about the caller You then use the various menu options to listen to and manage voicemail messages Use the following procedure to access voicemail messages usin...

Page 78: ...ith a pre recorded greeting You can also record a standard custom greeting for any of the following Unavailable Greeting Busy Greeting Temporary Greeting To record a custom greeting see Recording A Cu...

Page 79: ...ss Options then select Services Voicemail 2 If your phone is the Operator phone or is a User Group you must select the voice mailbox to access For single extension lines the default mailbox is selecte...

Page 80: ...transfer to my cell phone press Voicemail options also allow you to record custom greetings and change your voicemail password Use the following procedure to configure voicemail options on your IP pho...

Page 81: ...re the caller is transferred and then press Enter The Extension can also be an external number such as your cellphone if appropriate dialplan prefix digits are included When there is no answer at your...

Page 82: ...e a greeting choose an option from the Greetings menu and press Delete A prompt displays asking you to verify that you want to delete the selected greeting 14 Press Yes The greeting you selected is de...

Page 83: ...search for a contact from either directory You can edit add delete change or move entries from your personal directory only Adding a Contact Use the following procedure to add a contact to your perso...

Page 84: ...ess the Dir softkey or Press the Services key then select Directory or Press the Options key then select Services Directory 2 Use the arrow keys to select your Personal directory then press Select 3 U...

Page 85: ...to select your Personal or Corporate directory then press Select 3 Press Search 4 Enter the name of the contact you are searching for then press Enter The phone UI lists all contacts that match the na...

Page 86: ...or Press the Services key then select Directory or Press the Options key then select Services Directory 2 Use the arrow keys to select Personal or Corporate directory then press Select 3 Use the arro...

Page 87: ...disable turn OFF whether or not someone is available to answer the phone Schedule Override Allows you to set the Office to Open or Closed This feature sets the Operator phone to use either the Open s...

Page 88: ...Operator phone Aastra IP Phone UI Step Action 1 Press to enter the Options list 2 Select Services then select Operator 3 Select Duty Status and press Select If operator duty was previously ON the dut...

Page 89: ...Schedule Override and press Select If Schedule Override was previously set to Open the Schedule Override is now set to Closed If Schedule Override was previously set to Closed the Schedule Override i...

Page 90: ...Setting Display The following paragraphs provide procedures for setting display features on your phone Changing the Contrast Level The Contrast Level option on the IP phone allows you to set the amou...

Page 91: ...ne to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key p...

Page 92: ...ypad enter the amount of seconds you want the phone to stay backlit when the phone is idle Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace...

Page 93: ...or handsfree speaker phone to handle incoming and outgoing calls You can use the Audio Mode setting to combine different options in order to provide maximum flexibility when handling calls You can cho...

Page 94: ...t Speaker Allows you to switch between using the headset and the handsfree speaker phone By default calls are sent to the headset first If you specify Headset Speaker mode for your IP phone Press swit...

Page 95: ...Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Changing Headset Micophone Volume Use the following procedure to change the h...

Page 96: ...e Note When performing the handset pairing it is recommended that the handset be within 3 feet of the CT base Use the following procedure to change the handset pairing for your IP phone Aastra IP Phon...

Page 97: ...the AastraLink Pro 160 device on your network Aastra IP Phone UI Step Action 1 Press to enter the Options list 2 Select Phone Status then press Select 3 Select AastraLink Info then press Select 4 Use...

Page 98: ...the networking information IP address and MAC address assigned to your Aastra IP Phone Aastra IP Phone UI Step Action 1 Press to enter the Options list 2 Select Phone Status then press Select 3 Selec...

Page 99: ...100 Mbps Full duplex 10Mbps or 100Mbps For more information about the methods of transmission contact your system administrator Use the following procedure to view the current status of the LAN and PC...

Page 100: ...tion on Your Phone Use the following procedure to view the IP phone firmware version Aastra IP Phone UI Step Action 1 Press to enter the Options list 2 Select Phone Status then press Select 3 Select F...

Page 101: ...ing procedure to enable disable Universal Plug n Play UPnP on your IP phone When you install and start up an IP phone at a remote office UPnP must be enabled on the IP phone and the local Internet rou...

Page 102: ...me the phone restarts it will attempt to re register with the AastraLink Pro 160 and download its configuration from the device Use the following procedure to set your IP phone back to its factory def...

Page 103: ...e been asked to do so by your system administrator or should you experience any unexpected behavior Note Your phone will be out of service temporarily during the restart and downloading process Use th...

Page 104: ...ing Your IP Phone Use the following procedure to lock your IP phone and prevent it from being used or configured Note Using the Phone Lock option lock unlocks the phone immediately Aastra IP Phone UI...

Page 105: ...ou can dial any star code commands on your IP phone the same way you would on a regular telephone Using The Redial Key The IP phone has an enhanced redial user interface that allows you to quickly red...

Page 106: ...ng actions Press the Icom key Press the Intercom softkey Enter the extension number of the person you wish to intercom or the BLF softkey for that extension Enter 5 remote extension using your IP phon...

Page 107: ...e open a locked entrance door If your system administrator has configured this option for your IP phone network you can use the Relay softkey to activate deactivate the relay switch To activate deacti...

Page 108: ...s on your IP phone Warning Remote IP phone users i e IP phones installed at a remote site or home office should never make emergency calls using the AastraLink Pro 160 because the location information...

Page 109: ...UI to configure and manage your IP phone and describes the available menu options Topics This chapter covers the following topics Topic Page Accessing the AastraLink Web UI page 3 2 AastraLink Web UI...

Page 110: ...ser AastraLink Web UI Step Action 1 Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the address field For example http 10 50 20 104 The AastraLink Web UI Lo...

Page 111: ...05 Rev 00 Rel 1 1 3 3 Operating Your Aastra IP Phone Using the Web UI Figure 3 1 AastraLink Web UI Login Menu The current status of the AastraLink Pro 160 displays in the lower left corner of the scr...

Page 112: ...My Network Places Providing that your computer is UPnP enabled the AastraLink Pro 160 device icon appears in the My Network Places window The IP Address assigned to the AastraLink device is listed If...

Page 113: ...Accessing the AastraLink Web UI 41 001134 05 Rev 00 Rel 1 1 3 5 Operating Your Aastra IP Phone Using the Web UI Figure 3 2 My Network Places Window...

Page 114: ...UI Menu Options The Aastralink Web UI allows you to make calls monitor calls manage calls and configure features for your Aastra IP phone The following sections describe the main menu options in more...

Page 115: ...ent voicemails Enter a number to dial from your phone if required Configure current call settings do not disturb call forward find me follow me View current Call List calls placed and received by your...

Page 116: ...delete your voicemail messages Reference For information about using voicemail see Using Visual Voicemail on page 3 18 The Directory Menu allows you to perform the following View your personal and cor...

Page 117: ...perform the following Specify your email address home phone number cell phone number Specify the language to display in your Web UI session and on your phone Specify the ring tone that you want your...

Page 118: ...t you want voicemail notification by email and if you want the phone to automatically ring to another extension You can also set how many times you want the user phone to ring before it sends the call...

Page 119: ...ur phone directory When you dial a number using the Web UI first your own IP phone rings Then once you pick up the handset the AastraLink Pro 160 places the call to the number you dialed Dialing a Num...

Page 120: ...ne Directory Use the following procedure to dial a phone number for a contact listed in your phone directory AastraLink Web UI Step Action 1 Select Directory Personal or Corporate 2 Click on for the p...

Page 121: ...several features on your phone including Do Not Disturb Call Forwarding Find Me Follow Me Viewing Recent Calls To view recent calls click on Home The Calls List shows the most recent calls placed and...

Page 122: ...comes in on the line the caller is directed to your voicemail Use the following procedure to enable Do Not Disturb on your Aastra IP phone AastraLink Web UI Step Action 1 Select Home 2 Click on the e...

Page 123: ...field 3 Select On to enable DND then click on Save to save your changes The Home menu updates The Do Not Disturb field is set to On To disable Do Not Disturb set the DND parameter to Off then click Sa...

Page 124: ...Find Me Follow Me feature Use the following procedure to enable Find Me Follow Me on your phone 4 For each Type you select specify a destination for the call in the Forward Number field The Forward Nu...

Page 125: ...have 30 seconds to answer a call on your primary phone If you do not answer the call within this time limit Find Me Follow Me progresses to the next stage i e your secondary phone rings 4 Do the foll...

Page 126: ...show that a new message has been recorded If you placed a call and left a voicemail message the Home menu displays a message icon You can use the Visual Voicemail feature to view information about th...

Page 127: ...ction 1 Select Home 2 Click on the New Voicemails setting For example click on 1 Note Alternatively you can select the Voicemail menu 3 Click Play next to the voicemail message you want to hear 4 Sele...

Page 128: ...cemail messages to another IP phone AastraLink Web UI Step Action 1 Select Voicemail 2 Click on the checkbox next to the voicemail message you want to save 3 Click on Save The message is saved to the...

Page 129: ...e Using the Web UI Deleting Voicemail Messages Use the following procedure to delete voicemail messages AastraLink Web UI Step Action 1 Select Voicemail 2 Select the voicemail message s you want to de...

Page 130: ...ectories from the Directory menu You can also search for a contact by name and dial a contact from this menu Note If you are using an IP phone with an expansion module attached you can use the Web UI...

Page 131: ...from your personal phone directory AastraLink Web UI Step Action 1 Select Directory Personal 2 Click on the name of the person whose information you want to edit For example Sue Adams 3 Click Edit 4 E...

Page 132: ...ctory AastraLink Web UI Step Action 1 Select Directory 2 Enter the contact name in the Search field For example The Web UI displays the contact information for the person you specified Note You can al...

Page 133: ...25 Operating Your Aastra IP Phone Using the Web UI Configuring SoftKeys For Your IP Phone You configure softkeys for your IP phone from the Softkeys menu shown below Figure 3 5 SoftKeys Menu Default...

Page 134: ...Softkeys that are designated as empty are available to configure but currently have no function associated with them If you are using an IP phone with an expansion module attached you can use the Web...

Page 135: ...a phone number extension using a softkey The name of the person you want to speeddial For example Dan Jones The phone number or ext to speeddial For example 285 Do Not Disturb Stops your IP phone from...

Page 136: ...onitor a specific extension for state changes busy or idle When you configure a BLF softkey an indicator either an icon or a LED displays on your IP phone next to the softkey The icon shows whether th...

Page 137: ...ansfer a call to another extension Note The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP extensions however it supports only consultative transfer for calls to...

Page 138: ...he phone Directory Displays the Directory list From the Directory list you can Access your Personal directory Access the Corporate directory Search for a contact in either directory Voicemail Allows y...

Page 139: ...e Using the Web UI Intercom Allows you to connect with a remote extension using the intercom Relay Allows an operator user to monitor an external device such as a locked entrance door and use a softke...

Page 140: ...ified weekends and holidays and switch to either the Day schedule or the Night Schedule Operator On Off Duty Allows an operator to specify whether or not someone is available to answer the phone When...

Page 141: ...Type field for the softkey you want to edit For example click on Do Not Disturb 3 Select a new Softkey Type from the pull down menu 4 Click Save Changes to save your changes The SoftKeys menu updates...

Page 142: ...ownload the corporate directory and quickly configure softkeys on the module as described in the following procedure AastraLink Web UI Step Action 1 Select Softkeys Expansion Module 1 2 Click Corporat...

Page 143: ...Editing Your User Preferences You edit your user preferences from the Preferences menu You can edit your profile information email address cell phone number home phone number Web UI language and ring...

Page 144: ...when your phone uses the Find Me Follow Me feature and is displayed in the corporate directory 4 In the Home Number field enter your home phone number Note This number is used when your phone uses the...

Page 145: ...owing Bellcore specified tones by default Ring Tone Pattern 6 In the Ring Tone field select a ring tone to use on your phone Valid values are Tone 1 default Tone 2 Tone 3 Tone 4 Tone 5 Note For more i...

Page 146: ...g Silent 2s On 4s Off 1800 3600 2000 4000 2200 4400 Bellcore dr2 2 Ringing Silent Ringing Silent Long Long Long 630 315 630 3475 800 400 800 4000 1025 525 1025 4400 Bellcore dr3 3 Ringing Silent Ringi...

Page 147: ...eft by the incoming caller Valid values are Off default Email Email with Audio Attachment Note Email is only sent if you have configured your email address in the Preferences section of the Web UI for...

Page 148: ...elect Preferences Change Password 2 In the Original Password field enter the password you used to login into the current user Web UI session 3 In the New Password field enter a new password that you w...

Page 149: ...raLink Pro 160 supports The current models are 9143i 9480i 9480i CT 5i Series Phones 51i 53i 55i 57i and 57i CT Refer to this appendix for the following information about your model Aastra IP phone Re...

Page 150: ...A 2 41 001134 05 Rev 00 Rel 1 1 AastraLink Pro 160 IP Phone User Guide...

Page 151: ...reen 3 call appearance lines with LEDs 7 programmable keys with up to 12 programmable functions to select from Full duplex speakerphone for handsfree calls Supports up to 3 call lines Headset support...

Page 152: ...nk Pro 160 IP Phone User Guide 9143i Key Pad Options Directory Delete Save Mute Xfer Conf L2 L3 L1 Volume Bar Dial Pad Line Call Appearance Keys and Lights Programmable Keys Line Appearance Keys Set I...

Page 153: ...dbye key also exits an open list such as the Options List without saving changes Hold key Places an active call on hold To retrieve a held call press the call appearance button beside the light that i...

Page 154: ...ption is set this key is used to switch between a headset and the handsfree speakerphone Options key Accesses options to customize your phone Directory key Accesses your Personal and Corporate Phone D...

Page 155: ...add additional softkeys or edit softkeys using the Web UI The softkey types available for you to configure include Speeddial Do Not Disturb Call Forward Voicemail Find Me Follow Me Park Call Directed...

Page 156: ...display 6 multi functional state based softkeys 4 call appearance lines with LEDs Supports up to 9 call lines Speakerphone for handsfree calls Headset support modular connector Built in two port 10 1...

Page 157: ...Reference 9480i Key Pad Conf Services Xfer Icom Hold Redial Goodbye Options 35 Speaker Status Light Headset Handsfree Button Mute button Volume Bar Dial Pad Softkeys Large Backlit Display Navigationa...

Page 158: ...mber The Redial key stores up to 100 previously dialed numbers you can select from Pressing the Redial key twice simultaneously redials the last dialed number Volume control key Adjusts the volume for...

Page 159: ...w key erases the character on the left pressing the RIGHT arrow key sets the option Transfer key Allows you to perform blind or consultative transfer of an active call to another number In blind trans...

Page 160: ...ault set of softkeys for your IP phone You can add additional softkeys or edit softkeys using the Web UI The softkey types available for you to configure include Speeddial Do Not Disturb Call Forward...

Page 161: ...9 call lines Speakerphone for handsfree calls Headset support modular connector Built in two port 10 100 Ethernet switch lets you share a connection with your computer Inline power support based on 8...

Page 162: ...T Use this handset near medical equipment such as pacemakers Place the handset in areas subject to explosive hazards flammable liquids or gases Set up and use the handset close to devices that emit el...

Page 163: ...charge the batteries from time to time to prolong their service life To do this do not place the phone back into the charger stand until the batteries are completely or almost completely discharged Th...

Page 164: ...ne User Guide 9480i CT Key Panel Conf Services Xfer Icom Hold Redial Goodbye Options 35 Speaker Status Light Headset Handsfree Button Mute button Volume Bar Dial Pad Softkeys Large Backlit Display Nav...

Page 165: ...mber The Redial key stores up to 100 previously dialed numbers you can select from Pressing the Redial key twice simultaneously redials the last dialed number Volume control key Adjusts the volume for...

Page 166: ...arrow key erases the character on the left pressing the RIGHT arrow key sets the option Transfer key Allows you to perform blind or consultative transfer of an active call to another number In blind...

Page 167: ...lt set of softkeys for your IP phone You can add additional softkeys or edit softkeys using the Web UI The softkey types available for you to configure include Speeddial Do Not Disturb Call Forward Vo...

Page 168: ...ction Function Description 1 Receiver 2 Volume key During Ringing Adjusts ringer volume During a call Adjusts receiver volume During text mode not in a call Moves cursor right left 3 Display 4 Feature...

Page 169: ...ftkeys Activates feature or option shown on the display above the keys 6 Call key Used to obtain dial tone Also used as a Hold key 7 Dial Pad 8 Mute Key When used prevents the caller from hearing you...

Page 170: ...ts on all four feet and does not wobble 2 Plug the other end of the power adapter into a non switched AC outlet We recommend that the adapter should not be plugged into an electrical power bar and sho...

Page 171: ...ure it is properly closed 5 Check the battery icon on the handset screen to confirm that it is blinking and that the battery is properly charging The cordless handset is automatically factory paired t...

Page 172: ...mers should read and observe all safety recommendations contained in headset operating guides when using any headset Battery Status Icons The display provides at a glance information on the handset ba...

Page 173: ...IP Phone Model 51i Symbol Keys 51i IP Phone Features 3 line LCD screen 1 call appearance line Supports 1 call line with transfer capabilities Full duplex speakerphone for monitoring calls Built in tw...

Page 174: ...v 00 Rel 1 1 AastraLink Pro 160 IP Phone User Guide Goodbye key Services key Hold key Redial Key Volume control High quality speakerphone HAC handset Navigational keys 3 line LCD screen Message waitin...

Page 175: ...taneously redials the last dialed number Volume control key Adjusts the volume for the handset ringer and handsfree speaker Save key Saves names and numbers to the Directory List Also saves names and...

Page 176: ...ransfer Key allowing you to transfer calls when required DOWN Arrow This key also acts as a Conference Key allowing you to join conferences when required Pressing the UP and DOWN arrow keys lets you v...

Page 177: ...IP Phone Model 51i Text Keys 51i IP Phone Features 3 line LCD screen 1 call appearance line Supports 1 call line with transfer capabilities Full duplex speakerphone for monitoring calls Built in two...

Page 178: ...0 IP Phone User Guide Goodbye key Services key Hold key Redial Key Volume control High quality speakerphone HAC handset Navigational keys 3 line LCD screen Message waiting lamp Keypad Speakerphone Mut...

Page 179: ...l key Adjusts the volume for the handset ringer and handsfree speaker Save key Saves names and numbers to the Directory List Also saves names and numbers from the Callers List to the Directory List De...

Page 180: ...r Key allowing you to transfer calls when required DOWN Arrow This key also acts as a Conference Key allowing you to join conferences when required Pressing the UP and DOWN arrow keys lets you view th...

Page 181: ...creen 6 top keys programmable hard keys up to 4 programmable functions 3 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerphone for handsfree calls Headset support modula...

Page 182: ...ne User Guide 53i Key Panel 6 programmable keys with LEDs High quality speakerphone HAC handset Navigational keys 3 line LCD screen Message waiting lamp Keypad Goodbye key Options key Hold key Redial...

Page 183: ...l press the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number...

Page 184: ...f status text messages These buttons also let you scroll through menu selections such as the Options List Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances While...

Page 185: ...ctory Busy Lamp Field BLF Conference Intercom Page All Relay Services Call List Operator Day Night Operator only Operator On Off Duty Operator only Note Keys 1 and 2 are hardcoded as the SAVE and DELE...

Page 186: ...to 6 programmable functions 6 Bottom keys programmable state based softkeys up to 20 programmable functions 4 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerphone for...

Page 187: ...Panel 6 programmable keys with LEDs High quality speakerphone HAC handset Navigational keys 8 line LCD screen Keypad Goodbye key Options key Hold key Redial Key Volume control Speakerphone headset tog...

Page 188: ...call press the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed num...

Page 189: ...rrow key erases the character on the left pressing the RIGHT arrow key sets the option Softkeys 12 softkeys on the 55i IP Phone as follows 6 Top Keys programmable static softkeys up to 10 programmable...

Page 190: ...tkeys up to 10 programmable functions 6 Bottom Keys Programmable state based softkeys up to 20 programmable functions 4 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerp...

Page 191: ...Reference 57i Key Panel Goodbye key Options key Hold key Redial Key Volume control High quality speakerphone HAC handset Navigational keys 11 line LCD screen Keypad Speakerphone headset toggle key Mut...

Page 192: ...call press the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed num...

Page 193: ...FT arrow key erases the character on the left pressing the RIGHT arrow key sets the option Softkeys 12 softkeys on the 57i IP Phone as follows 6 Top Keys programmable static softkeys up to 10 programm...

Page 194: ...programmable functions 4 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerphone for handsfree calls Headset support modular connector Built in two port 10 100 Ethernet s...

Page 195: ...is handset near medical equipment such as pacemakers Place the handset in areas subject to explosive hazards flammable liquids or gases Set up and use the handset close to devices that emit electromag...

Page 196: ...Discharge the batteries from time to time to prolong their service life To do this do not place the phone back into the charger stand until the batteries are completely or almost completely discharged...

Page 197: ...Reference 57i CT Key Panel Goodbye key Options key Hold key Redial Key Volume control High quality speakerphone HAC handset Navigational keys 11 line LCD screen Keypad Speakerphone headset toggle key...

Page 198: ...eld call press the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed...

Page 199: ...LEFT arrow key erases the character on the left pressing the RIGHT arrow key sets the option Softkeys 12 softkeys on the 57i CT Phone as follows 6 Top Keys programmable static softkeys up to 10 progra...

Page 200: ...ing Ringing Adjusts ringer volume During a call Adjusts receiver volume During text mode not in a call Moves cursor right left 3 Display 4 Features Key List Access key to the programmed Feature Key Li...

Page 201: ...eys Activates feature or option shown on the display above the keys 6 Call key Used to obtain dial tone Also used as a Hold key 7 Dial Pad 8 Mute Key When used prevents the caller from hearing you 9 H...

Page 202: ...on all four feet and does not wobble 2 Plug the other end of the power adapter into a non switched AC outlet We recommend that you do not plug the adapter into an electrical power bar The adapter sho...

Page 203: ...re it is properly closed 5 Check the battery icon on the handset screen to confirm that it is blinking and that the battery is properly charging The cordless handset is automatically factory paired to...

Page 204: ...rs should read and observe all safety recommendations contained in headset operating guides when using any headset Battery Status Icons The display provides at a glance information on the handset batt...

Page 205: ...a IP Phone Model Reference Aastra IP Phone Model 536M and 560M Expansion Modules The 53i 55i 57i and 57i CT IP Phones offer optional expansion modules that attach to the right side of the phone to pro...

Page 206: ...Fs maximum of 50 Speeddial Each key provides an LED for indicating call status The 536M provides a paper label for convenient key labeling and the 560M provides an LCD for displaying key labeling You...

Page 207: ...are 18 softkeys in each column totaling 36 keys on the keypad On the 560M there are 10 softkeys in each column totaling 20 keys on the keypad The 560M also provides 3 keys at the bottom left of the u...

Page 208: ...2 Turn the expansion module over to show the bottom of the module 3 Connect one end of the RJ 45 cable to the RJ 45 port on the back of your phone as indicated in the illustration below 4 Connect the...

Page 209: ...peaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press a second time and if the light goes...

Page 210: ...le Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset How Do I Change My User Password Use the Web UI to change your password See the...

Page 211: ...t describes how to do the following task Configuring your phone for remote office setup Connecting your phone to the AastraLink Pro 160 Network from the remote office Manually configuring port forward...

Page 212: ...outer supports NAT traversal via UPnP or static port forwarding Configuring the remote phone Pre staged phones You can configure IP Phones by pre staging them This consists of connecting the phone on...

Page 213: ...e administrator TUI menu to use UPnP no further configuration is required Refer to the procedure Connecting Your IP Phone to the AastraLink Pro 160 Network From a Remote Office on page C 4 UPnP Not Su...

Page 214: ...address location information be transmitted to the Public Safety Answering Point PSAP This information is provided by the telco using the location of the analogue line connected to the AastraLink Pro...

Page 215: ...llation and Configuration of the Phone Phone Side 3 Enter the IP Address of the AastraLink Pro 160 that is located at the central site For example 65 215 35 80 Note If you do not know the IP address o...

Page 216: ...en the Idle State Screen appears showing your user name and extension like the one below the registration process is complete 5 Your Aastra IP phone connects to the IP phone network at the central sit...

Page 217: ...installed behind a UPnP enabled router or The Aastra IP phone cannot set up minimal port mappings for example if you have multiple devices connected to your router So in order for the Aastra IP phone...

Page 218: ...Step Action 2 Specify the public IP address or dynamic static DNS FQDN of your router then press Done For example 65 96 171 130 3 Specify the public SIP port default 51620 for your router then press D...

Page 219: ...c HTTP port default 51510 for your router then press Done Your AastraLink IP Phone reboots and begins the discovery process Now go back to the previous section entitled Connecting Your IP Phone to the...

Page 220: ...when remote phone is in the Auto Discovery screen If the phone cannot find a UPnP enabled device it displays UPnP device not found Press Skip The phone prompts for the NAT IP address 3 Enter the Home...

Page 221: ...ddress The phone prompts for the SIP port 10 Enter the SIP port for the Home Router For example you can enter 51620 The Phone prompts for an RTP port 11 Enter the RTP port for the Home Router For exam...

Page 222: ...8 1 3 UDP 3006 51726 Allow WAN LAN 192 168 1 3 UDP 3007 51727 Allow WAN LAN 192 168 1 3 UDP 3008 51728 Allow WAN LAN 192 168 1 3 UDP 3009 51729 Deny Default LAN Allow Default LAN Column Description Ac...

Page 223: ...figuration of the Phone Phone Side Destination Phone IP address Protocol Protocol used for the port mapping Phone UDP TCP port open 3000 3001 Home Router WAN side UDP TCP open 51720 51721 etc These po...

Page 224: ......

Page 225: ...ry A 24 A 56 blind transfer 2 36 busy lamp field BLF using 2 46 C call forwarding enabling 2 49 callers list key A 5 calls answering 2 32 conference calls 2 38 ending 2 43 forwarding 2 49 ignoring 2 3...

Page 226: ...ator light A 4 Installation A 27 A 31 intercepting calls 2 46 intercom using 2 86 IP Address AastraLink 1 5 2 77 IP Address MAC Address IP Phone 2 78 IP Phone IP Address and MAC Address viewing 2 78 I...

Page 227: ...transferring calls 2 35 blind transfer 2 36 consultative 2 36 troubleshooting solutions How Do I Change My User Password B 2 How do I find the IP address of my phone B 2 Why can t I get a dial tone B...

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Page 230: ...AastraLink Pro 160 IP Phone User s Guide Published in the USA 41 001134 05 REV 00 AastraLink Pro 160 Release 1 1 May 2008...

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