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Aastra Business Communication 
Solution

Aastra 6867i and Aastra 6869i

User’s Guide

https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1630_en.pdf?get&DNR=eud-1630

Supported communication systems:

Aastra 415

Aastra 430

Aastra 470

This user's guide describes the functions, configuration 
and use of the Aastra SIP phones Aastra 6867i and 
Aastra 6869i on the communication systems men-
tioned above.

eud-1630_en / 1.1 – R3.2 – © 10.2014  

Summary of Contents for 6869i

Page 1: ..._finder DocFinder eud 1630_en pdf get DNR eud 1630 Supported communication systems Aastra 415 Aastra 430 Aastra 470 This user s guide describes the functions configuration and use of the Aastra SIP ph...

Page 2: ...ration via a SIP provider Consult your system admin istrator if you are unsure whether you have the correct user s guide for your require ments Notes Not all listed functions are available by default...

Page 3: ...ays use a soft moistened or antistatic cloth to clean your device Do not use chem icals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no...

Page 4: ...m features are supported on Contact your system administrator for more informa tion Document designation Document number eud 1630 Document version 1 1 Based on communication server software version R3...

Page 5: ...hile in a call 31 Using further functions 40 Overview of available functions 45 Organising absences from the desk 48 Operating call lists and voice messages 52 Organisation within the team busy lamp f...

Page 6: ...6 Aastra 6867i Aastra 6869i eud 1630 1 1 R3 2 10 2014 Product and safety information 75 Safety information 76 Product information 76 Data protection 78 Limited Warranty Australia only 78 Index 82...

Page 7: ...y for further incoming calls Busy if busy You are still able to make further outgoing calls with the other terminals Call lists and contacts stored on the Aastra 400 communication system are available...

Page 8: ...10 2014 Keys display and menu guidance The sections below provide an overview and usage on which keys and sockets are available on your phone Key designations and sockets 9 Display symbols 13 Operatin...

Page 9: ...Keys display and menu guidance Aastra 6867i Aastra 6869i 9 eud 1630 1 1 R3 2 10 2014 Key designations and sockets Aastra 6867i 16 17 3 2 4 12 13 21 23 1 14 5 6 7 8 9 10 11 15 18 19 20 22 24...

Page 10: ...Keys display and menu guidance 10 Aastra 6867i Aastra 6869i eud 1630 1 1 R3 2 10 2014 Aastra 6869i 16 17 12 13 21 23 14 15 18 19 20 22 24 11 10 9 8 5 3 2 1 24...

Page 11: ...een the display in idle state and line selection Navigating in the options list Vertical navigation keys Navigating in the sub menus of the options list Selection key Selecting a menu item Confirming...

Page 12: ...ng editor without changes 20 Bottom softkeys S1 S18 Aastra 6867i 4 free configurable keys that can be configured with a total of 18 functions or call numbers or which are automatically configured by t...

Page 13: ...tion key signalling the functional state 1 Use the headset connection for headsets only Connecting another device may cause damage to your phone and void your warranty Note The Aastra 6867i and Aastra...

Page 14: ...tus Time and Date Time and Date Settings Time and Date Time Zone Time and Date Set Date and Time Lock Lock Password Lock Phone lock Audio Audio Audio mode Audio Headset Audio Ring Tones Audio Tone set...

Page 15: ...ays the More key when more than four softkeys are configured The More key is needed to switch between the key levels The number of points indicates the number of levels A menu can have several sub men...

Page 16: ...ring keys page 72 Overview function key configuration default key setting Aastra 6867i Aastra 6869i phones on the Aastra 400 communication system are deliv ered with the following function key configu...

Page 17: ...n is dependent on the selected language Function key Aastra 6869i Aastra 6869i if logged in as free seating phone Key T1 to T20 Empty1 1 The key assignment is configured with an empty function Empty1...

Page 18: ...ng the editor without saving With the Back softkey or the done key you can cancel the input without saving or go back to the idle state in the menu LED overview Depending on the situation or status th...

Page 19: ...19 eud 1630 1 1 R3 2 10 2014 LED function key or busy lamp field key State Description Does not light up Function is deactivated User free busy lamp field Flashes fast User is being called Busy lamp f...

Page 20: ...16 configurable keys Three expansion key modules would then give you an addi tional 48 configurable keys Each key has an LED for visual signalling The keys on the expansion key module support all key...

Page 21: ...that are supported by your phone s keys The configurable keys of the expansion key module can be operated as the config urable keys of your phone The key configuration must have been made either by y...

Page 22: ...80i QZ AZERTY Aastra K680i AY Note To enter numbers press Shift Number The phone supplies power to the keyboard Using labels Printing and attaching the labels Labels can be created and printed using t...

Page 23: ...king calls 24 Initiating calls 26 Using functions before while in a call 31 Using further functions 40 Overview of available functions 45 Organising absences from the desk 48 Operating call lists and...

Page 24: ...cting a call As long as you have not picked up a call you can reject a call during the ringing phase Using your phone in handsfree mode You want other people to join the conversation or to have your h...

Page 25: ...provided on the headset Alternatively you can also answer the call by picking up the handset All the headset mode configuration possibilities can be found in chapter Setting the audio properties page...

Page 26: ...an contact in your private phone book sys tem phone book or a connected external phone book The response time may vary depending on the size and the number of phone books connected The following searc...

Page 27: ...l phone book is connected The surname first name and town each have to be separated by a space for example no s so for Noble Stephen in Solothurn Directory lookup Press the Phone book key Menu Directo...

Page 28: ...enu or a function key see chapter Configuring keys page 72 Call list Description Unanswered calls List of callers who tried to reach you when you were absent Answered calls List of calls answered Redi...

Page 29: ...tom left of the display can then be used Aastra 6869i You can make a call via a line key Your phone is equipped with two dedicated line keys with LED L1 L2 Your system administrator can set up to ten...

Page 30: ...ontal naviga tion key 2 Enter the phone number The call is held on line key 1 and the call on line key 2 is active Note Press line key 1 to return again to the call party on line 1 see also chapter Br...

Page 31: ...ternal users Not all providers support this function If the called party is busy you can activate an automatic callback In this case your phone will start ringing as soon as the party you are trying t...

Page 32: ...ne or the ring back tone Press the func tion key for Request a callback Depending on the communicationsystem you hear the acknowledgement tone Put the handset on hook Call expected is displayed LED of...

Page 33: ...he function key for Hide number 2 Enter the call number and press the Select softkey Call number is dialled and your own number is not displayed to the called party Putting the active call party on ho...

Page 34: ...l party Depending on the system config uration a conference call can consist of up to 6 conference participants You can hold a conference call with internal and external users Brokering to switch back...

Page 35: ...e call 1 Press the Deflect key 2 Enter the call number of the second call partner and press the Dial softkey The second call party is called first call partner is put on hold 3 Wait until the person h...

Page 36: ...ll transfer softkey 2 Enter the call number of the second call partner and press the Dial softkey The second call party is called first call partner is put on hold 3 Wait until the person has answered...

Page 37: ...sided connection The group number must be entered as two digits Receiving an announcement You will be alerted to the announcement with two short signal tones a and spoken to directly via the loudspea...

Page 38: ...recordings are made and backed up only as wave files in your individual e mail boxes For this you must configure at least one e mail address in the Aastra 400 communica tion system You can find a call...

Page 39: ...s Your incoming calls are automati cally forwarded to a corresponding destination that has been configured by your sys tem administrator Notes Recording calls may infringe on your national data protec...

Page 40: ...ng for all phones If you have not configured a call routing the default setting all phones are ringing is used as standard Operation of personal call routing is available via the system menu The funct...

Page 41: ...e personal call routing settings can only be changed by your system administrator or yourself in the Aastra Self Service Portal Delete A personal call routing can only be deleted by your system admini...

Page 42: ...elf Service Portal Ring Alone on off Activating deactivating ring alone Press the function key for Ring Alone on off Function is activated deactivated LED on the function key is switched on off Phone...

Page 43: ...ailable to you Various sequences of expansion key modules are correctly recog nised Notes If you activated forwarding the appointment call is not forwarded If you are in call the appointment call is m...

Page 44: ...bly only allows emer gency calls As long as you do not have your own phone or are not logged on to a Free Seating phone your caller will obtain either the busy signal or be forwarded to a precon figur...

Page 45: ...g else Function Description Announcement to group Speak directly to a group of internal users via the loudspeaker where available without them having to first pick up the call An announcement is a one...

Page 46: ...notice Conference Set up Set up a conference with two call parties Control output on off You can control external electric equipment or installations using control outputs For example you can use your...

Page 47: ...with OpenCount Independently from the phone you can make external calls for a fee The credit may be limited see chapter Activating PIN telephony page 58 PIN call rebook Function with OpenCount You ca...

Page 48: ...ions User group all Log in out Log in out of all user groups In the user group incoming and inter nal calls are routed to a group of internal destinations according to a preconfigured call distributio...

Page 49: ...hapter Aastra Self Service Portal page 7 Profile number Presence profile Symbol 0 Available 1 Absent 2 Meeting 3 Busy 4 Not available Notes Connected CTI applications can affect your presence status C...

Page 50: ...immediately the possibility of leaving a message Example The person you have called is not available until 31st January at 14 00 Please leave a message after the tone The absence information is an in...

Page 51: ...esence profile Settings are saved Your caller hears the selected absence information fol lowed if applicable by time and date Notes One call forwarding applies to all connected phones in one number us...

Page 52: ...ser or a call number Voice Mail Incoming calls are forwarded to your voice mail providing it has been set up by your system administrator You can use the global greeting or your own greeting see chapt...

Page 53: ...unanswered calls list then any voice messages for this entry are also deleted Entries with voice messages that have not been retrieved cannot be deleted Dial Calling a user back Options in the call li...

Page 54: ...ith the voice message attached Contact your system administrator for more infor mation To find out how to configure a voice mail refer to the chapter Configuring voice mail page 69 or to the User s Gu...

Page 55: ...orresponding busy lamp field key To be able to use the busy lamp field key it must have been configured as such with the call number of the team partner either by your system administrator or by your...

Page 56: ...o the KT line shows the status of the KT line through an LED and allows you to accept calls which are made to this KT line Your phone becomes a key telephone as soon as your system administrator has a...

Page 57: ...ansmit the call number associated with the active KT line key Charges are accrued separately for each KT line key Pick up the handset Connection to the KT line with the highest priority Or 1 Press a K...

Page 58: ...The possible applications of the PIN teleph ony depend on the area of use for example in the area of health care and accommo dation hotel Independently from the phone you can make external calls for...

Page 59: ...m a different phone The remote control is initiated using a special function code You can then enter the function commands and function codes Function code Using remote control from a third party phon...

Page 60: ...adapt the phone s basic settings to suit your per sonal requirements Configuring the display 61 Configuring the audio properties 62 Configuring general phone settings 64 Protecting yourself against ca...

Page 61: ...evel Display brightness of level 1 dark to 5 bright Brightness Timer Time in seconds 1 7200 seconds for which the backlight should remain activated After this time the brightness is dimmed Default val...

Page 62: ...g properties You want to change the way in which your phone rings Available settings Adjusting the volume in idle state during ringing phase call Quieter Press the key Louder Press the key Ring tones...

Page 63: ...set The LED on the loudspeaker key lights up Press the handsfree key to switch to handsfree mode Headset Setting possibilities for your headset Headset Mic Vol Sets the volume of the headset microphon...

Page 64: ...ur system administrator The follow ing chapter is thus intended for your system administrator or technician who will then set the time and date for you As system administrator or technician you can ma...

Page 65: ...ched then the phone queries first time server 2 and then 3 Set time Setting menu for the time The time date are shown on the display when in the idle state Set date Setting menu for the date The time...

Page 66: ...state The display text shown in the idle state on your phone is configured using the Aastra Self Service Portal For more information about the Aastra Self Service Portal please refer to chapter Aastr...

Page 67: ...y features on you via menu guidance or using function codes Activating protection against call types You want to protect yourself against certain types of calls A function key can be configured for th...

Page 68: ...and in your private phone book Local phone book Aside from the system phone book your phone also has a local phone book This can be assigned to a function key The local phone book is not supported by...

Page 69: ...administrator or the User s Guide Voice Mail Systems on the Aastra DocFinder The following options are available for further editing of your voice mail greetings Operation of voice mail is available...

Page 70: ...record it if necessary Mode Selecting the mode 1 Select the greeting you want and press the Mode softkey 2 Select the mode you want and confirm with the Select softkey Select Activating the voice mai...

Page 71: ...as time and date if this has been configured as such in the presence profile This setting is not available in the Available presence profile More information can be found in the chapter Absence inform...

Page 72: ...ion Call number Number key Configure a key with a call number and name Function Function key Configure a key with a function in order to run or activate deacti vate a function Busy lamp field Team key...

Page 73: ...a Self Service Portal Lines for operator phones are only possible on function keys T1 to T20 Aastra 6867i or T1 to T40 Aastra 6869i For more information on KT line keys refer to chapter Line key on a...

Page 74: ...he available functions can be found in the chapter Overview of available functions page 45 Operating a key with key configuration A key with a key configuration can be operated as follows Call number...

Page 75: ...The product and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety infor...

Page 76: ...nes an open interface for application developers and a multitude of expansion cards and modules The business communication solution with all its components was developed to cover in full the communica...

Page 77: ...stered trademark of Aastra Technologies Limited All other trademarks product names and logos are trademarks or registered trade marks of their respective proprietors The designations used in this manu...

Page 78: ...opera tion For additional information on Aastra visit our website www aastra com Data protection Protection against listening in and recording The Aastra 400 communication solution comprises features...

Page 79: ...ration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in your pos session Aastra will not accept liability for any damages and or long distance char...

Page 80: ...iability of Aastra to you for any non compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services whether for tort including negligence...

Page 81: ...ides repair or replacement of your Aastra product at Aastra s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions contact Manufactu...

Page 82: ...ing managementsee OpenCount 58 Call partners holding see Hold 33 Call protection activating 67 Call routing activating 40 profile 41 Call transfer with prior notice 35 without prior notice 35 Callback...

Page 83: ...s see Display symbols 13 Information see IP settings 66 IP settings 66 K Key telephone 56 Key assignment configuring 74 assignment deleting 74 designations 9 legend 9 selection 72 Keypad Aastra K680i...

Page 84: ...lume see Volume 62 Ringing properties setting 62 S Safety information 3 Silent see Ringing properties 62 Singel digit dialling see Live Dialpad using 65 Softkey using 15 Software version 4 Speed dial...

Page 85: ...Aastra 6867i Aastra 6869i 85 eud 1630 1 1 R3 2 10 2014...

Page 86: ...re manufactured in conformity with RoHS according to 2011 65 EU The product specific declarations of conformity can be found on the Aastra 400 DocFinder www aastra com docfinder Exclusion of liability...

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