Model 57i IP Phone User Guide
75
Line Keys and Softkeys
Configuring an Automatic Call Distribution (ACD) Key
Use the following procedure to configure ACD on the 57i IP Phone. The procedure
shows the softkey screens as an example.
1.
Click on
Operation->Softkeys and XML
.
or
Click on
Operation->Expansion Module <N>
.
2.
Click on the
Bottom Keys
tab or the
Top Keys
tab.
3.
Select from
"Key 1"
through "
Key 20
" on the bottom tab.
or
Select from "
Key 1
" through "
Key 10
" on the top tab.
4.
In the "
Type
" field, select "
Auto call distribution
".
5.
In the "
Label
" field, enter a label to apply to this ACD key.
6.
In the "
Line
" field, select a line to apply Automatic call distribution. Valid values
are
1
through
9
.
7.
If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the idle state for this softkey.
8.
Click
to save your changes.
Aastra Web UI
Note:
The "Value" field is not required.
Note:
It is recommended you configure no more than a single ACD softkey or
Expansion Module key per IP phone.
