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Sylantro Interoperability Features

RN-001029-00, Rev 03, Release 2.1

5i Series IP Phone Release Notes

Configuring ACD Auto-Available Timer Using the Web UI

Use the following procedure to configure an ACD auto-available timer using the
Aastra Web UI.

Aastra Web UI

Click on

Basic Settings->Preferences->Auto Call Distribution Settings

In the “

Auto Available

” check-box, click

Enabled

In the

“Auto Available Timer”

field, specify the length of time (in seconds) before the IP phone

state is automatically reset to “available.”

For example:

Click

to save your changes.

Summary of Contents for 53I

Page 1: ...Release Note Release 2 1 SI SIP I IP PHONE PHONE 53i 55i 57i and 57i C 53i 55i 57i and 57i CT RN 001029 00 Rev 03...

Page 2: ...awful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information conta...

Page 3: ...ys 53i 55i 12 Changing Expansion Module Programmable Keys to Speeddial Keys 53i 13 Changing Softkeys to Speeddial Keys 55i 57i 57i CT 13 Changing Expansion Module SoftKeys to Speeddial Keys 55i 57i 57...

Page 4: ...tation 45 Sylantro Interoperability Features 46 Multi Stage Digit Collection Billing Codes Support for Sylantro Servers 46 Billing Codes Implementation Notes 46 Mandatory versus Optional Billing Codes...

Page 5: ...nfiguration Files 85 Missed Call Summary Subscription 92 Configuring Missed Call Summary Subscription using the Configuration Files 93 Configuring Missed Call Summary Subscription using the Aastra Web...

Page 6: ...tric UDP Signaling Support 109 Configuring Symmetric UDP Signaling Using Configuration Files 110 Ability to Remove UserAgent and Server SIP Headers 111 Configuring UserAgent Server SIP Headers 111 Iss...

Page 7: ...one Installation Guide and the SIP IP Phone User Guide For detailed information about more advanced features see the SIP IP Phone Administrator Guide Topics in this release note include General Inform...

Page 8: ...3i 55i 57i 57i CT Bootloader Requirements This release of firmware is compatible with the following Aastra IP portfolio product bootloader versions 53i Bootloader 2 0 1 1055 or higher 55i Bootloader 2...

Page 9: ...ge 16 Mexico Tone Set Added to the IP Phones page 19 Customizable Callers List and Services Keys page 20 Configuration Parameters No Longer Case Sensitive page 21 Deployability Features Server and Pro...

Page 10: ...Single or All Lines page 98 Support For Delay before Auto Answer page 100 SIP Asserted Identity for Sylantro Servers page 101 Whitelist Proxy Support for Sylantro Servers page 102 BLA Support for Thir...

Page 11: ...Phone now supports the optional 536M Expansion Module previously only supported on the 55i 57i and 57i CT This module adds 36 additional softkeys to the IP phone The 536M provides paper labels for ea...

Page 12: ...odule previously only supported on the 57i and 57i CT This module adds 60 additional softkeys to the IP phone using the 3 function keys on the bottom right of the unit The 560M module provides an LCD...

Page 13: ...n renamed Generic SIP Mode Options Menu For Aastra IP Phones operating in SIP mode the Options Menu Submenus and Options available in Release 2 1 are as follows 1 Call Forward 1 Cfwd Number 53i 2 Cfwd...

Page 14: ...AN Port 3 PC Port 4 Firmware Info 4 User Password 5 Administrator Menu Admin Menu for 53i 1 Configuration Server Config Server for 53i 1 Download Protocol 2 TFTP Settings 1 Primary TFTP 2 Alternate TF...

Page 15: ...6 NAT Settings 1 Nortel NAT 2 Static NAT 1 NAT IP 2 NAT SIP Port 3 NAT RTP Port 3 UPnP 7 VLAN Settings 1 VLAN Enable 2 Phone VLAN 1 Phone VLAN ID 2 VLAN Priority 1 SIP Priority 2 RTP Priority 3 RTCP P...

Page 16: ...Authentic Name 10 Password 11 RTP Port Base 55i 57i and 57iCT IP Phones 1 Proxy IP Port 2 Registrar IP Port 3 SIP Register 4 User Name 5 Display Name 6 Screen Name 7 Authentication Name 8 Password 9...

Page 17: ...Usability Features RN 001029 00 Rev 03 Release 2 1 11 5i Series IP Phone Release Notes 11 RTP Port Base 4 Factory Default 5 Erase Local Config Erase Local Cfg for 53i 6 Restart Phone 7 Phone Lock...

Page 18: ...ys Changing Programmable Keys to Speeddial Keys 53i 55i Use the following procedure to change an empty programmable key on your IP phone to a Speeddial key Aastra IP Phone UI Step Action 1 Press and h...

Page 19: ...ogrammable key After a few seconds the IP Phone UI prompts you to assign a number for the Speeddial key 2 Enter the extension number for the Speeddial key then press Save 3 Select a line number then p...

Page 20: ...line or use the key pad to select a number 1 9 or use the arrow keys to make your selection 5 Press Save to save your changes The softkey key now functions as a Speeddial key If you look at the IP Pho...

Page 21: ...different line on which to apply the Speeddial key press the Change softkey and select a different line or use the key pad to select a number 1 9 or use the arrow keys to make your selection 5 Press S...

Page 22: ...It will then forward the call according to the rule configured The phone can only transfer the currently active call or accept transferred calls if there is no active calls If call waiting is disabled...

Page 23: ...e and the user is on a call any further incoming calls will receive busy unless Call Forward Busy or Call Forward No Answer and Busy is configured on the phone It will then forward the call according...

Page 24: ...lowing parameter to enable or disable call waiting on the phone using the Aastra Web UI Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Call Waiting field is enabled by default To di...

Page 25: ...en you configure the country s tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cade...

Page 26: ...ers List and Services Keys You use the following parameters to customize the Callers List and Services function Parameter services script Configuration Files aastra cfg mac cfg Description Allows you...

Page 27: ...Previously the configuration parameters an Administrator entered in the configuration files were case sensitive and had to be entered exactly the way they appeared in the IP Phone Administrator s Gui...

Page 28: ...supporting the IP address of a TFTP server in this field the phone now supports a URI format for specifying the other configuration server types Your DHCP server configuration file such as the dhcpd...

Page 29: ...strator Guide FTP ftp user password ftpserver option tftp server name ftp 192 168 1 45 option tftp server name ftp ftpsvr example com for anonymous user option tftp server name ftp userID password ftp...

Page 30: ...negotiate an encryption algorithm and cryptographic keys before data is exchanged TLS requires the use of specific security certificate files to perform TLS handshake Root and Intermediate Certificat...

Page 31: ...tbound proxy port parameters be configured in either the configuration files or the Aastra Web UI Advanced Settings Global SIP Basic SIP Network Settings There can be only one persistent TLS connectio...

Page 32: ...s to send out SIP signaling packets Notes 1 If you set the value of this parameter to 4 TLS the phone checks to see if the sips persistent tls is enabled If it is enabled the phone uses Persistent TLS...

Page 33: ...use the same authenticated connection This significantly reduces the delay time when placing a call Notes 1 Persistent TLS requires the outbound proxy server and outbound proxy port parameters be con...

Page 34: ...and zero or more intermediate certificates which must be placed in order of certificate signing with root certificate being the first in the file If the local certificate is signed by some well known...

Page 35: ...les to use on your IP phone contact Aastra Technical Support Format file name pem Default Value N A Range N A Example sips local certificate phonesLocalCert pem Parameter sips private key Private Key...

Page 36: ...e s trusted list must contain the CA root certificates for all the servers it is connecting to For example if the phone is connecting to server A which has a certificate signed by CA1 and server B whi...

Page 37: ...le names that you want the phone to use Use the following procedure to configure TLS using the Aastra Web UI Aastra Web UI 1 Click on Advanced Settings Global SIP Advanced SIP Settings 2 In the Transp...

Page 38: ...Security Features 32 RN 001029 00 Rev 03 Release 2 1 IP Phone Release Notes 2 1 4 Click on Advanced Settings TLS Support Aastra Web UI...

Page 39: ...CA root certificates for all the servers it is connecting to For example if the phone is connecting to server A which has a certificate signed by CA1 and server B which has a certificate signed by CA2...

Page 40: ...cured RTP calls If the receiving phone is not SRTP enabled it sends non secured RTP calls instead SRTP Only IP phone generates and accepts RTP secured calls only all other calls are rejected fail An A...

Page 41: ...meter sip lineN srtp mode Global Parameter Parameter sip srtp mode Aastra Web UI Advanced Settings Global SIP RTP Settings Configuration Files aastra cfg mac cfg Description This parameter determines...

Page 42: ...Files aastra cfg mac cfg Description This parameter determines if SRTP is enabled on this line as follows If set to 1 then use the global setting for this line This is the default setting If set to 0...

Page 43: ...ine basis Use the following procedure to configure SRTP using the Aastra Web UI Aastra Web UI Global Configuration 1 Click on Advanced Settings Global SIP RIP Settings 2 Set the RTP Encryption field t...

Page 44: ...Settings Line 1 9 RTP Settings 2 Set the RTP Encryption field to one of the following settings SRTP Disabled IP phone generates and receives nonsecured RTP calls on this line SRTP Preferred IP phones...

Page 45: ...cript when the user exits the XML screens the screens are destroyed A new feature in Release 2 1 allows specific text screens to redisplay for redirection to a new page by using the doneAction attribu...

Page 46: ...his example displays text that you can scroll through on the LCD screen As you scroll the screen and then press DONE 55i 57i 57i CT or the RIGHT ARROW key 53i the screen redirects you to the location...

Page 47: ...ure For a 53i an Administrator can use the allowAnswer attribute with the AastraIPPhoneTextScreen XML object Valid values for the allowAnswer attribute are yes or no default For 55i 57i and 57i CT The...

Page 48: ...me time it receives an XML application XML applications are destroyed if the phone receives a call after the XML has been rendered When the Ignore Answer line displays you can press the Right Arrow ke...

Page 49: ...Title Screen Object Title Text The screen object can be implemented similar to the firmware info screen Note that white space is preserved in XML so the display should word wrap appropriately Only th...

Page 50: ...he server must include the list of characters in the URI field of the XML softkey script The URI must be in the format SymbolList Symbol List content The content of the Symbol List must be encapsulate...

Page 51: ...y Example AastraIPPhoneInputScreen type IP Title Email Title SoftKey index 1 Label Symbols Label URI SoftKey SymbolList URI SoftKey SoftKey index 2 Label Backspace Label URI SoftKey Exit URI Softkey S...

Page 52: ...e prompted to enter the correct billing code when they dial these numbers External numbers Eternal numbers dialed using a Speeddial key Billing Codes Implementation Notes Note the following implementa...

Page 53: ...codes if the user is configuring a Speeddial number then they enter the number using the following format phonenumber 23 billingcode To use this format with the default dial plan terminator the sign...

Page 54: ...by Sylantro as a delimiter should be represented as an escaped character by using the sequence 23 The speed dial format for an external number that includes an optional billing code becomes 50 billing...

Page 55: ...multiple incoming calls simultaneously the IP Phone UI displays a list of incoming calls You select a call from this list and are connected to the call When you configure a GCP softkey you specify the...

Page 56: ...le Keys Type Operation Expansion Module N Type Configuration Files aastra cfg mac cfg Description Configures a new softkey that functions as a Directed Call Pickup DCP or Group Call Pickup GCP key For...

Page 57: ...ckup using the Aastra Web UI Aastra Web UI 1 Click on Operation Softkeys and XML 2 Select a key for which to configure Directed Call Pickup 3 In the Type field select Directed Call Pickup 4 In the Lab...

Page 58: ...ra Web UI Note A ring group must be configured on the Sylantro Server in order for a GCP softkey to function Aastra Web UI 1 Click on Operation Softkeys and XML 2 Select a key for which to configure G...

Page 59: ...llotted then the IP phone begins to dial the number By default the Autodial feature functions as a hotline If you want Autodial to function as a warmline you can use the Autodial time out parameter to...

Page 60: ...ation sip lineN autodial number sip lineN autodial timeout AutoDial Global Configuration Parameter sip autodial number Autodial Number in Web UI Aastra Web UI Advanced Settings Global SIP Autodial Set...

Page 61: ...e waits the specified number of seconds before dialing the preconfigured number warmline when you lift the handset Default is 0 hotline Format Integer Default Value 0 Range 0 to 120 Examples sip autod...

Page 62: ...time in seconds that the phone waits to dial a preconfigured number after the handset is lifted from the IP phone cradle If this parameter is set to 0 hotline the phone immediately dials a preconfigu...

Page 63: ...phone using the Aastra Web UI By default your IP phone uses the global settings you specify for Autodial for all lines on your IP phone However you can also configure Autodial on a per line basis Aas...

Page 64: ...ime for the IP phone to wait before dialing the number enter the length of time in seconds For example 30 4 Click to save your changes Per Line Configuration 1 Click on Advanced Settings Line 1 9 Auto...

Page 65: ...lank then disable Autodial on this line If set to a valid SIP number dial the SIP number specified for this line For example 8500 4 In the Autodial Timeout field specify a value for the timer for this...

Page 66: ...ce together extensions 2005 2011 and 2021 When an IP phone user is connected to multiple conference calls some outbound proxies have maximum call hold time set from 30 90 seconds After this time the c...

Page 67: ...able centralized conferencing leave this field empty blank To enable SIP centralized conferencing then do one of the following actions If you have specified a proxy server registrar server then to rea...

Page 68: ...g actions If you have specified a proxy server registrar server then to reach the media server via the proxy server set this field to one of the following conf Sylantro server or Conference Broadsoft...

Page 69: ...ble SIP centralized conferencing on the IP phone do one of the following actions If you have specified a proxy server registrar server then to reach the media server via the proxy server set this fiel...

Page 70: ...SIP centralized conferencing on this line do one of the following actions If you have specified a proxy server registrar server then to reach the media server via the proxy server set this field to on...

Page 71: ...ailable by default When the IP phone user is ready to receive calls from the server the user logs into a queue Depending on the server configuration the IP phone is either in an unavailable or availab...

Page 72: ...ing the ACD Auto Available Timer Whenever the IP phone user answers a call or misses a call the server automatically changes the phone s status to unavailable The administrator can control how long th...

Page 73: ...A sample configuration file is shown below softkey1 type acd softkey1 label sales softkey1 line 1 softkey1 states idle In addition to the above parameters you can also use the following parameters to...

Page 74: ...meter to acd Format Text Default Value none Default Range See the IP Phone Administrator s Guide Example softkey1 type acd Parameters softkeyN label Auto Call Distribution in Web UI Aastra Web UI Oper...

Page 75: ...key you are configuring For example 1 Format Integer Default Value 1 Range 1 through 9 Example softkey1 line 1 Parameters softkeyN states Auto Call Distribution in Web UI Aastra Web UI Operation Softk...

Page 76: ...er to acd Format Text Default Value none Default Range See the IP Phone Administrator s Guide Example topsoftkey1 type acd Parameters topsoftkeyN label Auto Call Distribution in Web UI Aastra Web UI O...

Page 77: ...you are configuring For example 1 Format Integer Default Value 1 Range 1 through 9 Example topsoftkey1 line 1 Parameters topsoftkeyN states Auto Call Distribution in Web UI Aastra Web UI Operation So...

Page 78: ...e Keys Configuration Files aastra cfg mac cfg Description Defines the type of programmable key for this key To configure an ACD programmable key set this parameter to acd Format Text Default Value N A...

Page 79: ...Description Defines the key type on the expansion module Applicable expansion modules include the 536M and 560M To configure an ACD expansion module key set this parameter to acd Format Text Default V...

Page 80: ...llowing procedure to configure an ACD softkey programmable key or expansion module key using the Aastra Web UI This procedure uses the 57i IP phone as an example Aastra Web UI 1 Click on Operation Sof...

Page 81: ...eld specify a name for this ACD softkey The Label helps identify which queue you are subscribing to when you login This field does not apply to the 53i For example Support 4 In the Line field select t...

Page 82: ...onfiguration Files aastra cfg mac cfg Description Enables the ACD timer to automatically reset the IP phone status to available Set to 0 Off Set to 1 On Format Binary Default Value 0 disable Range 0 d...

Page 83: ...ure to configure an ACD auto available timer using the Aastra Web UI Aastra Web UI 1 Click on Basic Settings Preferences Auto Call Distribution Settings 2 In the Auto Available check box click Enabled...

Page 84: ...to log into the Customer Support phone queue The administrator assigns the label Support to the softkey so it is easily recognizable to the IP phone user When the IP phone user wants to subscribe to...

Page 85: ...ble to take calls The icon changes again when you are busy with an active call The table below describes the meaning of the LED and each icon as they may appear on your IP phone Phone Model Status Log...

Page 86: ...eck with your administrator to verify the label assigned to the ACD softkey on your IP phone The login screen see below appears In this example the ACD softkey accesses the Customer Support phone queu...

Page 87: ...eceiving calls To temporarily stop receiving calls you can switch the IP phone status to unavailable While you are on a call or miss a call that has been distributed to your IP phone your IP phone sta...

Page 88: ...er will begin to distribute phone calls from this queue to your IP phone If your IP phone status remains unavailable after you log in then you must manually change the state to available in order to s...

Page 89: ...uration the phone applies an existing configuration Outgoing Intercom Settings Line default is Line 1 to this line in preparation for placing the intercom call For example an outgoing intercom call ca...

Page 90: ...tercom call If Auto Answer is enabled the phone automatically answers an incoming intercom call If Play Warning Tone is also enabled the phone plays a tone to alert the user before answering the inter...

Page 91: ...Use the following parameters to configure Intercom Auto Answer and Barge In via the configuration files Outgoing Intercom sip intercom type sip intercom line Incoming Intercom sip allow auto answer s...

Page 92: ...Phone Side Server Side Off For Configuration Files 1 Phone Side 2 Server Side 3 Off Example sip intercom type 1 Parameter sip intercom line Line in Web UI Aastra Web UI Basic Settings Preferences Out...

Page 93: ...swering the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller Format Boolean Default Value 1 true Range 0 false do not allow a...

Page 94: ...b UI Aastra Web UI Basic Settings Preferences Incoming Intercom Settings Configuration Files aastra cfg mac cfg Description Enable or disables how the phone handles incoming intercom calls while the p...

Page 95: ...e Aastra Web UI Use the following procedure to configure Intercom Auto Answer and Barge In using the Aastra Web UI Aastra Web UI 1 Click on Operation Programmable Keys 2 In the Type field select the I...

Page 96: ...fault is Off 3 If Server Side is selected enter a prefix to add to the phone number in the Prefix Code field Note For Sylantro servers enter 96 4 If Phone Side or Server Side is selected select a line...

Page 97: ...usy signal to the caller 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the b...

Page 98: ...re to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server You configure the server to direct calls coming in...

Page 99: ...onfigure the amount of time in seconds that the phone uses this feature The timer is configurable on a global basis only Use the following parameters to configure Missed Call Summary Subscription feat...

Page 100: ...in the missed calls indicator on the phone it was initially directed to For example phones A B and C are connected to the server You configure the server to direct calls coming into phone B which has...

Page 101: ...ssed Call Summary Subscription in Web UI Aastra Web UI Advanced Settings Global SIP Advanced SIP Settings Configuration Files aastra cfg mac cfg Description Enables or disables the Missed Call Summary...

Page 102: ...1 Click on Advanced Settings Global SIP Advanced SIP Settings 2 The Missed Call Summary Subscription field is disabled by default To enable this field check the box This feature allows missed calls t...

Page 103: ...Settings Line N Advanced SIP Settings 2 The Missed Call Summary Subscription field is disabled by default To enable this field check the box This feature allows missed calls that have been redirected...

Page 104: ...iles Use the following parameter to configure MWI for a single line or for all lines on the phone using the configuration files mwi led line Parameter mwi led line Message Waiting Indicator Line in We...

Page 105: ...he phone using the Aastra Web UI Aastra Web UI 1 Click on Basic Settings Preferences General 2 In the Message Waiting Indicator Line field select a single line from 1 to 9 or select All for all lines...

Page 106: ...call is auto answered If this value of the delay parameter set to 0 delay 0 then an incoming call is immediately auto answered The absence of the parameter is considered as ring forever In order for t...

Page 107: ...s of the P Asserted Identity PAI header field and displays it on the phone UI This field contains a more accurate description of the caller identity extension phone number than is contained in the SIP...

Page 108: ...iguring Whitelist Proxy Support Using Configuration Files You use the following parameter to configure the whitelist proxy feature in the configuration files sip whitelist Parameter sip whitelist Whit...

Page 109: ...the following procedure to configure the whitelist proxy feature using the Aastra Web UI Aastra Web UI 1 Click on Advanced Settings Global SIP Advanced SIP Settings 2 The Whitelist Proxy field is disa...

Page 110: ...primary appearance as a BLA then there is no need for third party registration When configuring the BLA feature on a per line basis for third party registration and subscription the third party name m...

Page 111: ...lice phone number sip line2 bla number 4085582868 sip line2 display name Alice sip line2 screen name Alice Alice s configuration is as follows line 1 sip line1 auth name 4085582868 sip line1 password...

Page 112: ...on page 60 Support for the SIP UPDATE Message This release of the Aastra IP phones supports the SIP UPDATE message as specified in RFC3311 Support for SIP Server Blacklist The server blacklist feature...

Page 113: ...on Blacklist Duration Aastra Web UI Aastra Web UI Advanced Settings Global SIP Settings Advanced SIP Settings Configuration Files aastra cfg mac cfg Description Specifies the length of time in seconds...

Page 114: ...erver blacklist using the Aastra Web UI Aastra Web UI 1 Click on Advanced Settings Global SIP Advanced SIP Settings 2 In the Blacklist Duration field specify the length of time in seconds that a faile...

Page 115: ...ra IP phones use symmetric UDP signaling for outgoing UDP SIP messages When symmetric UDP is enabled the IP phone generates and listens for UDP messages using port 5060 This release allows you to manu...

Page 116: ...ling Parameter sip symmetric udp signaling Configuration Files aastra cfg mac cfg Description Allows you to enable or disable the phone to use port 5060 to send SIP UDP messages The value 1 which is t...

Page 117: ...e the addition of the User Agent and Server SIP headers from the SIP stack An Administrator can configure this feature using the configuration files only Configuring UserAgent Server SIP Headers You u...

Page 118: ...eader in SIP messages DEF04273 57i CT Unanswered outbound call CANCEL is now sent correctly after expiry of m_ringtimer DEF05136 Directory and Callers keys LED now light up when you enter these screen...

Page 119: ...nswer and Ignore keys are now displayed when using a formatted text screen BroadSoft Interop DEF05137 SCA Phone no longer incorrectly seizes a second line when the first seize failed DEF05144 SCA Simu...

Page 120: ...600 Busy Everywhere responses for an outgoing call as a busy indication rather than a failed call DEF04481 VLAN tagged ARP packets now get to Port 1 as expected DEF04982 Early media call now works cor...

Page 121: ...se 2 1 115 5i Series IP Phone Release Notes Contacting Aastra Telecom Support If you ve read this release note and consulted the Troubleshooting section of your phone model s manual and still have pro...

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Page 124: ...ject to change without notice Aastra Telecom assumes no responsibility for any errors that may appear in this document Product capabilities described in this document pertain solely to Aastra Telecom...

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