Aastra 51i, Administrator'S Manual

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Operational Features
5-190 41-001160-01, Rev 00, Release 2.3
IP Phone Administrator Guide
Directed Call Pickup/Group Call Pickup (for Sylantro Servers)
Aastra IP phones and any attached Expansion Modules support the Directed Call
Pickup (DCP) and Group Call Pickup (GCP) features.
The Directed Call Pickup/Group Call Pickup feature allows you to intercept - or
pickup - a call on a monitored extension. An Administrator or User can configure
this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP
phone. When you configure a DCP softkey, you specify the extension that you
want to monitor. Then, when the monitored extension receives a call, you press
the DCP softkey to “pickup” (intercept) it. If the monitored extension receives
multiple incoming calls simultaneously, the IP Phone UI displays a list of
incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP softkey, you specify the ring group that you want to
monitor for incoming calls. For example, suppose an Operator configures a GCP
softkey to monitor incoming calls for a specific ring group (extensions
2200-2210). When an incoming call is received on any of these extensions, the
Operator presses the GCP softkey and is connected to the call. If multiple
incoming calls are received simultaneously, the Operator does the following
actions:
• Presses the GCP softkey. The Operator Phone UI displays the current list of
incoming calls (see below).
• Selects an extension to “pickup” first.
• Presses the Pickup softkey. The Operator is connected to the incoming call.
DCP on line:
= Pickup
= Cancel
1. 2201
Select an extension
Press the Pickup
softkey to intercept
the call