A.u.S Jolly PRO, Operating Manual, Page: 43 / 60

43
EN
Fig. 16 Fig. 17
11. Diagnostic and technical support
This section presents the main faults that can be noticed during operations and the
corresponding possible solutions in order to minimise or completely eliminate any
need for machine shutdown.
If the fault is not among those listed below or if it is there but the
suggested solution does not solve the issue, call our after-sale
service at the following number: +
43
(0)
1 271 66 00
Issue Solution
Make sure that the level of coins in the hopper is
sufficient to cover the metal plates located on the
bottom of the coin collection compartment.
Make sure that the connections between the hopper
and the hopper slide are correct, by pushing the
hopper toward the back of the cabinet.
Empty hopper message
although the hopper is
apparently loaded.
Clean the metal plates located on the bottom of the
coin collection compartment with a metal brush. Then
wipe the plates with a soft cloth soaked in alcohol.
Check that there are no banknotes jammed on the
bottom of the reader.
The machine is on but the
banknote reader does not
accept credits.
Check that the level of banknotes in the cash box is not
such as to hinder the fall of banknotes at the reader’s
output.