Troubleshooting
Note:
Call Customer Care Centre on
1.800.103.2468
9
Problem
Possible Cause(s)
Solution
• No display on
Heater is not plugged in
Plug in the heater
wired remote
Thermal cutout trips
Call Customer Care Centre
• No hot water
No power supply in power
Check the power socket
socket on the wall
Control circuit or internal
Call Customer Care Centre
wiring error
• Water temperature
Electronics circuit damaged
Call Customer Care Centre
is too high
• Display, no hot water
Heating element(s)
Call Customer Care Centre
breakdown or internal
wiring error
• Piping connection
Connection not sealed
Re-connect piping, using tape
leaks
thread sealant.
Refer plumbing instructions on
page 4
• Water leakage
Leakage in tank or
Shut off power immediately and
from product
other parts
Call Customer Care Centre
• Wired remote display
Leakage of electricity
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error code “E0”
• Wired remote display
Temperature sensor circuit
Call Customer Care Centre
error code “E1”
short or open
• Wired remote display
Extra high temperature
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error code “E3”
• Wired remote display
Malfunction of leakage
Call Customer Care Centre
error code “E4”
circuit
• Wired remote display
Low voltage protection
Use after voltage returns to
error code “E5”
(>100 V & <275 V)
normal
