29
Gener
al tr
oubleshooting
/
28
Under
standing err
or messages
/
This error message may appear when a
wrong blood glucose test strip is used in-
stead of the GlucoMen
®
Day METER test
strip.
>
Repeat the test with a GlucoMen
®
Day
METER test strip.
There is a problem with the meter.
>
Do not use the meter. Contact the cu-
stomer service reported on the meter
box.
There is a problem with Bluetooth com-
munication.
>
Contact the customer service reported
on the meter box.
An electronic error occurred during the
test.
>
Repeat the test with a new test strip. If
the error message persists, contact the
customer service reported on the meter
box.
NOTE: Contact the A.Menarini Diagnostics Customer Care number reported on
the GlucoMen
®
Day METER Glucose Meter set box.
/ 9
General troubleshooting
Problem
Troubleshooting
The display is blank
even after inserting a
test strip.
•
Check whether the test strip is inserted with
the contact bars facing upwards. Check if the
strip has been inserted completely into the
test strip port.
•
Check if the appropriate test strip was used.
•
Check whether the batteries are inserted with
the
+
side facing upwards.
•
Replace the batteries.
The test does not start
even after applying the
blood sample on the
strip.
•
Check if the confirmation window is filled
completely.
•
Repeat the test with a new test strip.
The test result does not
match the way you feel.
•
Repeat the test with a new test strip.
•
Check the expiration or discard date of the
test strip.
•
Perform control solution test.
NOTE: If the problem is not resolved, please contact the A.Menarini Diagno-
stics Customer Care number reported on the GlucoMen
®
Day METER Glucose
Meter set box.
