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Caller ID blocking on/off - *67/*68
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You can block the caller ID on outbound calls on a per call basis. By pressing *67
before dialing a number Caller ID will be blocked on that call. If you would like
caller ID to be displayed again before making the call pressing *68 or hang up
and dial the number.
Three-party Conference
Three parties can conference in on the same call. Multiple conference calls can be
added together from other extensions within Virtual Office. Conference calls can be
initiated by calling out of a call and conferencing in, but also by adding a call wait-
ing to an existing call.
Transferring
Transferring calls provides users with the ability to pass a caller to another person—
either inside the company, or outside to an extended phone. Transferring a call can
be done without notifying the recipient (unsupervised), or can be announced
(supervised) by you to the recipient before being passed on.
Do Not Disturb (DND)
Puts the telephone in a state that will not ring, and calls will be automatically for-
warded to voicemail.
Forwarding
Forwarding is an effective tool that helps avoid missing important calls. In some
cases, all calls for a particular extension may be forwarded to a cell phone to give
the impression a mobile person (on a mobile phone) is located in the office. For-
warding can also be used outside the office, when an important caller is expected.
All forwarding rules and routing can be managed from a remote location
through an individual’s voicemail or from the Extension Manager.
Quick Dial Sequence Keys
The following quick keys control busy, ring no answer, forward all calls and internet
outage handling. This can also be controlled with the Extension Manager page
and from quick dial sequence [*][023] and [*][033]:
To set or change your current forward on internet outage handling rule from
the quick dial sequence, pick up your extension handset or press[speaker] and
press *022 then enter the forward on internet outage handling destination. This
can be an extension on the service such as 555 for voicemail, 444 for the auto
attendant, 588 for one number access, or even and extension or outside num-
ber. An outside number requires the outside access 9 before the 7 or 11 digit
number.
To completely remove all internet outage call handling pick up your extension
handset or press[speaker] and press *032 and your phone calls forward to
voicemail.
