15
Forward on Busy
This configuration is done when setting up the service; standard configuration is to
voicemail. This option can be set inside the Extension Manager and from the quick
dial sequences.
Forward on No Answer
This configuration is done when setting up the service. A change request must be
sent to Packet8 to accomplish this (other than voicemail). This allows a call to be for-
warded to a location other than voicemail, when you do not answer the phone. The
standard configuration forwards a call to voicemail, if not answered. This option can
be set inside the Extension Manager and from quick dial sequences. To set Forward
No Answer settings, dial [*][22} and from quick dial sequence *022 and *032:
To set or change your current forward on no answer handling rule from the
quick dial sequence, pick up your extension handset or press [speaker] and
press [*][022] then enter the forward on no answer handling destination. This
can be an extension on the service such as 555 for voicemail, 444 for the auto
attendant, 588 for one number access, or even and extension or outside num-
ber. An outside number requires the outside access [9] before the [7] or [10]
digit number.
To completely remove all forward on no answer call handling pick up your
extension handset or press [speaker] and press [*][032] and your phone will
simply ring until answered or caller hangs up.
Internet Outage Handling
Now even one more level of extension routing control for Virtual Office. In addition
to busy, ring-no-answer and forward all calls, users can set a unique number on an
extension basis to have calls forwarded in the event of an internet outage at the
extensions physical location. This number can be a land line, cell phone, one num-
ber access, voicemail, auto attendant, another Packet8 number or Virtual Office
extension. The standard configuration forwards all calls on an internet outage to
the extensions voicemail. This feature can be configured from inside the Extension
Manager and from the quick dial sequence [*][023] and [*][033]:
To set or change your current forward on internet outage handling rule from
the quick dial sequence, pick up your extension handset or press [speaker] and
press [*][022] then enter the forward on no answer handling destination. This
can be an extension on the service such as 555 for voicemail, 444 for the auto
attendant, 588 for one number access, or even and extension or outside num-
ber. An outside number requires the outside access [9] before the [7] or [10]
digit number.
To completely remove all internet outage call handling pick up your extension
handset or press [speaker] and press *032 and your phone will simply ring until
answered or caller hangs up.
