I
X
After -sales service
3.Lifelong product maintenance services
We will provide free life-long software upgrade for users' equipment and provide users with the latest
version control software in a timely manner.
The maintenance service is only valid for the equipment originally supplied and the place and user
where the equipment was originally installed. If the relevant equipment is re-installed in another
location, or the
user
transfers
the
ownership
of
the
screen
equipment
provided
by
the
contract
,
the
user
shall
notify
us
in
writing
so
as
to
re
-
evaluate
the
relevant
services
.
Otherwise
,
the
maintenance
service
will
be
invalid
.
(1)During the warranty period, our company is responsible for equipment quality assurance.
1.Free tel-hotline and email support
(
2
)In any case, users may contact us through the 24-hour technical support email of our
engineering service department. We will answer your questions in the shortest time and
solve the relevant problems as soon as possible after receive the email.
2.Free remote assistance service
If the customer feedback related technical problems can not be solved in real time by phone or email,
our company will conduct network remote assistance with the customer or send engineering personnel
to the project site for assistance according to the actual situation.
4.Free upgrade
5.Other terms
Within
the
terms
of
service
,
our
company
will
reserve
sufficient
quantity
of
tube
cores
with
the
same
display
module
and
components
with
the
same
production
batch
number
to
ensure
the
quality
of
after
-
sales
maintenance
,
which
will
not
let
purchaser
delay
the
operation
of
the
system
due
to
lack
of
parts
;
In
special
cases
,
similar
type
of
equipment
can
be
provided
for
temporary
replacement
to
ensure
the
smooth
maintenance
service
of
the
project
.
(1)If the user's maintenance personnel have any problems in maintenance or operation, they can call
the after-sales service department of our company to consult the technical personnel about relevant
problems.
(
3
)If there is a module, power supply or control system fault, user can also directly sent
back to our company for maintenance, Our technical staff will timely return to the user
after repair. If it can't be repaired, we can provide users with accessories of the same
grade and only charge the cost.
3U View's after-sales service system is completely in accordance with IATF16949 quality management
system. Our company has after-sales technical service center, which will provide technical support and
after-sales service for users. It also provides a full set of evaluation opinions and relevant technical
suggestions on the technical parameters, specifications, equipment configuration, function setting and
environmental factors of the products. Ensure that the software and hardware of the device can run
safely, stably, and efficiently, so that the customer business can running normally.
6.Long
-
term
supply
for
spare
parts
,
accessories
and
special
tools
(
2
)After the warranty period, our company can provide users with spare parts of the same
grade for emergency fault replacement and possible fault maintenance during screen
operation to ensure the stable operation of the system, and only charge the cost price of
the replacement spare parts.
(1)The
service
does
not
cover
all
faults
or
damage
caused
by
negligence
,
accident
,
natural
disaster
,
failure
to
follow
instructions
,
misuse
,
failure
to
handle
products
as
directed
.
Self
-
modified
products
and
missing
parts
are
also
excluded
.
(2)Any
damage
caused
by
maintenance
,
alteration
or
unauthorized
alteration
of
the
system
by
persons
not
authorized
by
us
is
not
covered
by
this
warranty
.
If
users
remove
any
masks
,
LED
lights
and
other
devices
by
themselves
,
it
may
lead
to
safety
risks
or
functional
failures
,
so
this
product
will
not
be
included
in
the
warranty
scope
.
8.After
-
sales
service
commitment
Replace
and
repair
product
quality
problems
caused
by
design
,
manufacture
and
materials
.
If
the
equipment
is
damaged
due
to
human
factors
or
irresistible
,
we
will
charge
the
7.Notes
(3)Our
company
will
not
take
any
legal
responsibility
or
compensate
for
the
property
loss
and
casualties
caused
by
natural
disaster
or
improper
operation
.
Our
company
promises
"
2
-
year
warranty
,
lifetime
maintenance
",
and
guarantees
the
maintenance
response
time
to
the
user
in
the
form
of
contract
.
10.Our
company
adheres
to
the
working
principle
of
"
customer
satisfaction
is
the
highest
standard
of
inspection
work
",
which
has
trained
a
number
of
professional
and
technical
personnel
,
provide
strong
support
to
display
products
and
provide
customers
comprehensive
and
meticulous
services
from
project
design
,
project
installation
,
commissioning
and
operation
.
9.Our
company
promises
to
guarantee
the
whole
set
of
products
for
two
years
(
except
human
factors
and
irresistible
factors
).
After
the
warranty
,
the
software
will
be
upgraded
free
of
charge
,
and
the
replacement
of
spare
parts
will
only
be
charged
at
cost
.
Warranty
service
items
:
through
telephone
,
E
-
and
other
ways
to
answer
the
problems
encountered
by
users
.
Free
upgrades
to
use
software
versions
.
/ /
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