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5.6 Communication
5.7 Paper cutting
Fault
Possible cause
Solution
The printer is in
normal condition
but does not print
The communication cable is not
reliably connected to the printer
Reconnect the communication cable
The communication cables used do
not match
Use a communication cable that matches the
printer
Communication cable or connector
is damaged
Replace communication cables or connectors
Communication interface board is
damaged
Replace the communication interface board
Extension interface circuit of main
control board is in fault
Repair or replace the main control board
Fault
Possible cause
Solution
Cutter is blocked
The blade is deformed
Change the cutter
Motor is burnt out
Change the cutter
Paper scrap is accumulated
Clean up the scraps of paper on each transmission
component
Paper is blocked
Head piece is overheated
Reduce the heating power of the drive head piece
The paper feed position is wrong
Place the paper parallel to the side of the paper
slot between the rubber roller and TPH
Continuous paper
cutting
The blade is worn or damaged
Change the cutter
The paper is too thick
Change for standard paper
