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3M MicroTouch Display C1700SS, Installation Manual

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3M MicroTouch Display C1700SS Installation Manual Download Page 23

3M™ MicroTouch™ Display C1700SS Installation Guide 

23 

 

3M Touch Systems Proprietary Information

 

Troubleshooting the Touch Sensor 

If you are experiencing problems with the touch sensor, check the following list of 
common installation errors. 

Table 3.  Common Touch Sensor Installation Issues 

Common Installation 
Issues 

 Possible 

Solutions 

Touch sensor does not respond 
to touch 

 

•

 

Review the installation procedures.  Are all cables connected 
properly? 

•

 

After you installed Touch Software, did you restart your PC to 
activate the touch sensor driver? 

•

 

Are the communication settings correct?  Is the touch sensor trying 
to use the same COM port or IRQ as another device (for example, a 
mouse)?  If so, a hardware device conflict will result and the touch 
sensor will not work. 

Touch sensor is not accurate 

  Calibrate the touch sensor for the current video resolution and operating 

system. 

Cursor does not follow finger 
movement or does not reach 
the edges of the screen 
 

  Calibrate the touch sensor for the current video resolution and operating 

system. 

Cursor is not located directly 
underneath your finger 

 

•

 

Open the touch sensor control panel and make sure all cursor offsets 
(vertical, edge/horizontal) are turned off. 

•

 

Calibrate the touch sensor for the current video resolution and 
operating system. 

Cursor is extremely jittery or 
erratic 

  Stabilize the cursor by adjusting the operating frequency of the touch 

sensor controller. 

Cursor lags finger 

  Lower the baud rate of the touch sensor controller and the touch sensor 

driver. 

Power Management 

The C1700SS Display conforms to the Video Electronics Standards Association (VESA) 
Display Power Management Signaling (DPMS) standard. To benefit from power 
management, the display must be used in conjunction with a computer and video card 
that implements the VESA DPMS standard. 

The PC automatically invokes the power management feature if you do not use the touch 
sensor, mouse, or keyboard for a user-defined period of time.  To restore the video image, 
simply touch the screen, press a key, or move the mouse.  To set the period of time after 
which the PC will invoke the power management feature, refer to the user manual that 
came with your video card or PC. 

Regulatory Agency Approvals 

The C1700SS Display complies with the following regulatory standards: 

•

 

FCC-B 

•

 

CE 

•

 

UL/cUL 

Summary of Contents for MicroTouch Display C1700SS

Page 1: ...3M Touch Systems Proprietary Information 3M MicroTouch Display C1700SS Installation Guide Read and understand all safety information contained in this document before using this product 3 ...

Page 2: ... warranted 3M Touch Systems Inc products and software are not specifically designed for use in medical devices as defined by United States federal law 3M Touch Systems Inc products and software should not be used in such applications without 3M Touch Systems Inc express written consent User should contact its sales representative if User s opportunity involves a medical device application IMPORTAN...

Page 3: ...Setting Up Your C1700SS Display System Requirements 11 Unpacking Your Touch Display 12 Mounting the C1700SS Display 12 Access to the Video Controls 13 Clearance and Ventilation 13 Securing and Routing System Cables 13 Installing the Video Card and Video Driver 13 Supported Video Display Modes and Refresh Rates 13 Configuring the Display Settings 14 Connecting the Touch Display 14 Testing the C1700...

Page 4: ...Systems Proprietary Information Chapter 5 Maintenance and Troubleshooting Maintaining Your Touch Display 21 Touch Sensor Care and Cleaning 21 Display Installation Problems 22 Troubleshooting the Touch Sensor 23 Power Management 23 Regulatory Agency Approvals 23 ...

Page 5: ...ngs and safety precautions Intended Use The C1700SS Display has been designed and tested to replace an existing display and convert it into a flat panel touch sensor This model is intended for indoor use only and is not designed for use in hazardous locations Explanation of Signal Word Consequences DANGER Indicates a potentially hazardous situation which if not avoided will result in death or seri...

Page 6: ...reakage which may result in minor or moderate injury Handle the display with care to avoid breaking the touch sensor The display contains glass parts Dropping the display may cause the glass parts to break Ensure mounting screws are tightened fully to prevent instability Ensure that mounting the unit will not adversely affect the stability of the end equipment when installing in free standing equi...

Page 7: ... touch sensor Be sure to gasket display to enclosure properly To avoid ergonomic concerns Do not install the display in a manner or location with awkward accessibility Extended use may result in muscle tendon or fixed posture strains It is recommended you take periodic breaks from continuous use Service and Repair Indicators Do not attempt to service this unit yourself Removing the display cover m...

Page 8: ...ern Standard Time 9 a m to 5 p m throughout Europe You can contact 3M Touch Systems Inc Technical Support US only Eastern Standard Time by calling the hot line sending email or a fax Technical Support Hot Line 978 659 9200 Technical Support Fax 978 659 9400 Toll Free 1 866 407 6666 Option 3 Email US TS techsupport mmm com Contact 3M Touch Systems Contact information for all offices can be found on...

Page 9: ...djusting the video display Refer to Chapter 4 for more information on these controls The display is available with 3M Touch System s surface capacitive touch sensors Surface capacitive is the touch sensor of choice for public access applications requiring high levels of durability and reliable performance 24 hours a day 7 days a week The display also features space saving designs high resolution l...

Page 10: ...lines of pixels down the screen and can accurately display one resolution 1280 x 1024 at full screen Options for Using Other Video Resolutions The 3M MicroTouch C1700SS Display supports all standard resolutions up to their respective native resolution for display setup Many video cards initially display a screen image at the SVGA or VGA resolution By supporting these resolutions the display can di...

Page 11: ...e as follows Your PC must have an available RS 232 serial communication COM or USB port You connect the touch sensor to this port Your PC must have a unique interrupt request IRQ available to the COM port that the touch sensor will use The touch sensor cannot share an IRQ with another device Your PC must have a video card and video driver already installed for the display If you need to install a ...

Page 12: ... with a front mounting surface If you need a bezel as a mounting interface it may be purchased from 3M Touch Systems Please contact your sales representative The C1700SS Display includes a hardware accessory kit for mounting the unit into an enclosure The C1700SS hardware accessory kit includes four brackets washers and screws The mounting holes are located on the sides of the display and are thre...

Page 13: ...outing System Cables You must be sure to secure all cable connections Shaking and vibration especially during shipment may dislodge components that are improperly connected Be sure to tighten all cable screws Route all wiring and cabling away from heat sources and sharp metal edges to avoid damage Also keep the touch sensor cable away from sources of electromagnetic and radio frequency interferenc...

Page 14: ...bit high color Using the Standard Controls for the Video Card In addition to the standard controls on the display each video card has several controls that let you adjust the display settings The software and driver for each video card is unique In most cases you adjust these settings by using a program or utility provided by the manufacturer of the video card For example you can use the Windows D...

Page 15: ...sting the C1700SS Display After connection the display will switch on automatically Before you test your touch display make sure all cables are connected properly Be sure to tighten all cable screws To test that the display is working properly 1 Turn on your computer 2 Make sure the video image is displayed If it is not check the LED to ensure that the display is not in power save mode flashing or...

Page 16: ...ed restart your computer to load and activate the touch sensor driver To complete the setup of your touch display make sure you calibrate the touch sensor Calibrating the Touch Sensor After you connect your touch display and install MicroTouch software you must calibrate the touch sensor Calibration serves two purposes Sets the active area of the touch sensor Aligns the touch sensor s active area ...

Page 17: ...ge or pattern whenever you adjust the video Controls for Adjusting the Video Display Your C1700SS Display has five controls for adjusting the video display MENU EXIT UP DOWN LED POWER AUTO MENU The first press of the menu button will call up the On Screen Display OSD A second press will enter the current sub menu of the OSD Further presses will allow you to cycle through the available sub menu opt...

Page 18: ...tion is chosen you can choose to adjust the overall contrast Use the UP and DOWN buttons to alter the setting Once you are satisfied with the contrast settings press EXIT to return to the main menu Phase Setting If the phase of your display is not fine tuned you may observe unstable horizontal noise lines and cross talking stretching from the edge of small windows on your display This noise can be...

Page 19: ...y either an even amount of noise across the whole screen or the noise disappears completely Any remaining noise can be eliminated by adjusting the Fine Phase Setting Horizontal And Vertical Position The position of the displayed image can be adjusted if necessary by altering these two settings Sharpness The Sharpness option can be used to adjust the sharpness of the picture when lower resolutions ...

Page 20: ...n option to disable the Display Power Management System DPMS power saving of the display However this is not recommended Color Temperature This option will activate a sub menu allowing the operator to adjust the color balance and level for the display There are 3 color presets C1 C2 and C3 plus an option for user customized settings By adjusting a single color you can make the picture look warmer ...

Page 21: ...equate ventilation to protect the display from overheating and to ensure reliable and continued operation Touch Sensor Care and Cleaning The touch sensor requires very little maintenance 3M Touch Systems recommends that you periodically clean the glass touch sensor surface Typically isopropyl alcohol and water solution ratio of 50 50 is the best cleaning agent for your touch sensor You can also us...

Page 22: ...k that the video card is firmly seated in the card slot in your computer Check that the video input from the video card falls within the refresh rate of the display Refer to Table 1 for details Check that your computer is using a supported display mode Refer to Table 1 for details Is the display in Power Management mode If the LED on the rear of the display is flashing orange red touch the sensor ...

Page 23: ...t located directly underneath your finger Open the touch sensor control panel and make sure all cursor offsets vertical edge horizontal are turned off Calibrate the touch sensor for the current video resolution and operating system Cursor is extremely jittery or erratic Stabilize the cursor by adjusting the operating frequency of the touch sensor controller Cursor lags finger Lower the baud rate o...

Page 24: ...lt the dealer or an experienced radio television technician for additional suggestions You are cautioned that any change or modification to the equipment not expressly approved by the party responsible for compliance could void your authority to operate such equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numér...

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