3D Systems, Inc.
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APPENDIX A: TROUBLESHOOTING
This section provides tips for correcting some common problems encountered with the Geomagic Touch device. If after following these
steps, you cannot resolve the problem, please contact Customer Support (see
“6 APPENDIX C: Customer Support”
).
#1 - The Geomagic Touch light does not come on at all.
The light on the Geomagic Touch device should be on if it is receiving power. Check that the power supply is plugged into a working
outlet (the light on the power supply should be green if it is). Then check that the connection between the power supply and the
Geomagic Touch device is made correctly.
#2 - The light on the Geomagic Touch device is orange.
This is not a problem. When the device is powered and properly calibrated it will be orange to let you know that it is receiving power.
#3 - When running a demonstration or application, the light on the Geomagic Touch flashes
green.
This indicates that your Geomagic Touch may not be properly calibrated. This can happen if you unplug it. To re-calibrate the device,
follow the steps to
“RUN GEOMAGIC TOUCH DIAGNOSTIC TO VERIFY SETUP AND CALIBRATE”
, found in Chapter 2. If you are
unable to calibrate the device using these steps, please contact Customer Support.
#4 - When I start a demo I get an error.
This can happen if the device is not plugged in properly or is not configured properly. Execute the following steps, checking at each
point for proper operation:
•
Verify power supply - Check to make sure the Geomagic Touch device is plugged in properly. The light on the device will be lit (and possi-
bly flashing) if power is being provided.
•
Verify Ethernet port connection - Make sure that you have the Ethernet port cable plugged into the Geomagic Touch device. Make sure
you have the other end plugged into the Ethernet port on your computer.
•
Verify matched settings between the Geomagic Touch device and computer:
-
From the Start menu, select
All Programs>3D Systems>Geomagic Touch>Geomagic Touch Setup
. You will be presented with a
dialog box for configuring your device. Ensure that Touch is chosen as the device model.
#5 - I am able to start a demonstration application; but even though the light is solid green, the
device behaves strangely when I move it around in a scene.
It is possible that there is a defect or a loose connection inside the Geomagic Touch device. DO NOT ATTEMPT TO OPEN THE
DEVICE. Contact Customer Support. When contacting Support, you may be asked to run the “Geomagic Touch Diagnostic” utility to
help with diagnosis. To start the Geomagic Touch Diagnostic, go to the Start menu and select
All Programs>3D Systems>Geomagic
Touch>Geomagic Touch Diagnostic
(or there should be a shortcut on the desktop).
The following describes the basic features of this diagnostic utility which you should be prepared to run:
•
Select the Geomagic Touch device which you want to test. Usually this will be “Default Device.”
•
Read Encoders - The values being sensed for the positions and rotations of the device are dynamically displayed in the window. The
stylus switch is ON when you press the button. The presence switch is ON when you hold the rubber stylus handle. The picture of the
Geomagic Touch should change dynamically as you move the stylus around.
•
Cycle Amps - This will simply turn the amplifiers off then on again repeatedly to test their functioning.
•
Test Forces - IMPORTANT: Hold onto the stylus when executing this test. Move the sliders with your mouse to generate forces which
push against your hand. X controls force parallel to the table. Y controls force up and down. Z controls force in and out.
•
Box Test - Provides a box which you can feel with your Geomagic Touch device. The sides of the box should feel flat and the corners
sharp.
•
Quit - Quits the diagnostic utility.
4A
