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ONTENTS

BOUT

HIS

UIDE

Conventions 8

Notices    8
Text     8
Figures     9

Summary of Contents for V7350

Page 1: ...www 3com com Part Number 900 0246 01 Rev AA Published December 2004 V7350 IP Messaging User Guide 3Com Native Interface 3Com Convergence Application Suite IP Messaging Module Release 5 2 System Releas...

Page 2: ...file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government a...

Page 3: ...aging Web Interface 14 2 SETTING UP MESSAGING FEATURES Using the TUI Setup Options Menu 18 Mailbox Setup and Greetings Menu 18 Changing Your Password 18 Setting up Greetings 18 Scheduled Personal Gree...

Page 4: ...s 24 Delivery Reports 25 Multiuser Mailbox 25 Mailbox Number Prompt 26 Using the Web Interface 26 Accessing the Main Menu 26 Mailbox Preferences 27 Scheduled Greetings 30 Notification 31 Create a Noti...

Page 5: ...54 Retrieving Messages Using IMAP 55 Replying to Messages 56 Forwarding Messages 56 Deleting Messages Using IMAP 57 Moving Messages to Another Folder Using IMAP 57 Create Custom Folders Using IMAP 57...

Page 6: ...6...

Page 7: ...special knowledge is required or assumed This guide describes the voice prompt menu system provided by the 3Com native Telephone User Interface TUI If your administrator has enabled the traditional T...

Page 8: ...Descriptions Convention Description Screen displays This typeface represents information as it appears on the screen Commands The word command means that you must enter the command exactly as shown an...

Page 9: ...c Telephone Quick Reference Guide V7000 Telephone Guide VCX Security Guide The following documents are a part of the 3Com Convergence Application Suite V7350 IP Messaging Suite Product Overview V7350...

Page 10: ...r Manual Comments Send e mail comments about this guide or about any Voice product documentation to VOICE_Techpubs_comments 3com com Include the following information with your comments Document title...

Page 11: ...This chapter describes how to get started with the IP Messaging Module component of the 3Com Convergence Applications Suite and contains the following topics Accessing the TUI Accessing the IP Messag...

Page 12: ...enter the default password The default password is the last 4 digits of the mailbox number If the mailbox number is only 3 digits then the password is the mailbox number The voice prompt describes th...

Page 13: ...tor and you must configure your personal settings See Chapter 4 d To generate a delivery report press 4 See Sending Messages and Using Delivery Reports e To place a call press 6 See Placing a Call f T...

Page 14: ...m the Main menu Accessing the IP Messaging Web Interface Use the IP Messaging Web Provisioning interface to access mailbox options through a web browser To access the IP Messaging web interface 1 In y...

Page 15: ...your telephone extension OR the password that you set up from the TUI If you make a mistake when you enter your user name or password the next screen prompts you to enter them again 4 From the Login d...

Page 16: ...16 CHAPTER 1 GETTING STARTED...

Page 17: ...he following topics Using the TUI Setup Options Menu Mailbox Setup and Greetings Menu Setting up Greetings Notification Personal Address Book Incoming Call Options Distribution List Message On Demand...

Page 18: ...SG button on the phone 2 To enter your mailbox press 3 Enter your mailbox number and press 4 Enter your password 5 From the Main menu press 9 The TUI presents the Setup Options sub menu Mailbox Setup...

Page 19: ...menu press 9 2 From the Setup Options menu press 1 3 From the Mailbox Setup and Greetings menu press 4 The system prompts you to record your name 4 Follow the prompts to record and review your name an...

Page 20: ...r to turn it ON if it is OFF press 2 Personal Address Book To access the Personal Address Book PAB menu 1 From the Main menu press 9 2 From the Setup Options menu press 3 3 To hear a summary of this f...

Page 21: ...to leave a call back number 1 From the Main menu press 9 2 From the Setup Options menu press 4 3 To turn the Call back feature OFF if it is ON or to turn it ON if it is OFF press 4 Distribution List...

Page 22: ...menu of options for callers to use to hear prerecorded messages Only one of the following features can be mapped to key 6 Message on Demand Auto attendant or Voice Form Mailbox Before you can use the...

Page 23: ...x Before you use the Auto attendant feature it must be enabled and associated with key 6 on the Setup Options menu by your administrator Modifying Menus To modify an existing menu in the Auto attendan...

Page 24: ...to text The Transcription Mailbox has a review messages function that prompts you to enter a Form Mailbox from which to retrieve messages Then you can move back and forth through a Form message one re...

Page 25: ...ss 1 The voice prompt lists your current personal default and system default settings for the Delivery Reports 4 To customize your delivery report configuration press 2 and follow the prompts Multiuse...

Page 26: ...o manage IP Messaging messaging options through a web browser Accessing the Main Menu To access the IP Messaging Web Provisioning interface 1 In your web browser s address bar enter the URL for the IP...

Page 27: ...erface 27 Figure 3 Main Menu on the Web Interface Mailbox Preferences To edit mailbox settings use the Mailbox Preferences option 1 From the Main menu select Mailbox Preferences The Mailbox Preference...

Page 28: ...new password in the Confirm Password field c Click Save 3 Enter or change your E mail address in the Email Address field This field is optional By default IP Messaging IPM constructs an e mail address...

Page 29: ...mail messages are stored in your mailbox The options are First In First Out FIFO or Last In First Out LIFO 6 From the drop down list Figure 5 select the order in which TUI commands send a message fro...

Page 30: ...No Greetings Recorded Record greetings through the TUI Figure 6 Scheduled Greetings Screen 2 To set up a new daily greeting schedule a Select the start and end time or select YES from the All Day drop...

Page 31: ...BX MWI Message Waiting Indication Voice E mail Socket Connection SIP Notify Auto Forward and Pager notification methods You must perform three general steps to set up a notification method 1 Create a...

Page 32: ...ilter The Add Filters screen appears Figure 8 Add Notification Filter Screen 3 Enter a string in the Name field to identify the filter 4 Click the Status drop down list to enable Active or disable Ina...

Page 33: ...n to occur For example if the Subject field value is Status report and the Subject Operator is only messages that include the string Status report in the subject line result in user notification Field...

Page 34: ...notification attempts in the Interval text box 8 Enable On or disable Off in the Queue selection box If enabled and the system receives a notification outside its configured schedule the notification...

Page 35: ...X MWI a Enter a phone number in the NBX Extension field b Select a server from the NBX Server drop down list c Enter a password in the Password field d Click Save If you select Voice a Enter a phone n...

Page 36: ...options Schedule Daily Notification This section allows you to schedule filter operation message notification for a time range and either one particular day or every day of the week regardless of the...

Page 37: ...r select YES from the All Day drop down list b Select the month day and year the filter will become operational from the Start Date drop down lists Select the month day and year the filter will cease...

Page 38: ...ING UP MESSAGING FEATURES Figure 12 Personal Address Book 2 To add a new entry to your personal address book click Add New The Personal Address Book screen appears Figure 13 Fields on the Personal Add...

Page 39: ...elete 7 To display address book entries click View 8 To add more entries click Add New Distribution Lists Use the Distribution Lists option to create distribution lists 1 From the Main menu click Dist...

Page 40: ...would enter 8881234 in the New Entry text box The Voice Profile for Internet Mail VPIM is a protocol that allows subscribers to exchange messages between different voice mail systems The VPIM option a...

Page 41: ...ail The External E mail screen appears Figure 17 External E mail Setup 2 To add external E mail servers to your mailbox click Add New Figure 18 Add New External E mail 3 In the Session Name field ente...

Page 42: ...Mailboxes The Family Mailboxes Main screen appears Figure 19 Family Mailboxes 2 Enter a number in the field or leave it blank If you leave it blank IP Messaging assigns the next available family mail...

Page 43: ...Web Interface 43 6 To reset a password for one specific mailbox click Reset Password 7 On the next screen select a family mailbox and type the new password 8 Type the new password again to confirm 9 C...

Page 44: ...rs and the e mail address as aliases of your IP Messaging for example mailbox number 5678 Consequently all voice mails for the office cell and home phone numbers and e mail for the specified address a...

Page 45: ...ON no password prompt or OFF password prompt 8 In the Alias Type field from the drop down list select the phone number fax number or e mail address for the alias 9 In the Settings section for the Pass...

Page 46: ...from the drop down lists as required 3 Enter text in the Cover Sheet field if required 4 Enter text in the Forward Insertion Text field if required 5 Click Save Logout To log out of the system from t...

Page 47: ...ce This chapter describes all the possible messaging features However some features must be enabled by your administrator If disabled you will not hear a voice prompt for that feature This chapter inc...

Page 48: ...mation about messages in your mailbox You can view the number of new and saved messages of each message type as well as the number of unreviewed and urgent messages See Using the Web Interface to View...

Page 49: ...to send the message a Mark the message as urgent b Mark the message as private Marking a message as urgent moves it to the first position in the message queue marking it as private prevents the recipi...

Page 50: ...menu 1 Press MSG on your phone and then enter your mailbox number and password 2 From the Main menu press 6 3 Follow the prompts to enter a phone number and make the call 4 To cancel the call before...

Page 51: ...mailbox A voice message appears as a wav file attachment in an e mail message You can listen to the wav file on any media player A fax message appears as tif file attachment in an e mail message You c...

Page 52: ...ilbox Set the incoming mail server POP3 to be the IP Messaging DNS domain name Configure IP Messaging as your outgoing server SMTP or configure a third party server Once a message is downloaded to the...

Page 53: ...folder However your local Sent Items folder is not synchronized with your IP Messaging mailbox You can reply to the following message types Any e mail message that has valid From e mail address Any v...

Page 54: ...mailbox configuration All messages in all folders are synchronized Identify a third party server as your outgoing SMTP Simple Mail Transfer Protocol e mail server Sending Messages Your IP Messaging ad...

Page 55: ...ge is saved in the Sent Items folder of IP Messaging and always synchronized with the IP Messaging server Sending a Message in Lotus Notes When you use IP Messaging as an SMTP server to send a new mes...

Page 56: ...l address in your PAB Otherwise you cannot reply to the message and the system generates the error message 451 ERROR unable to save forward message Replying to a Message Using Outlook If you reply to...

Page 57: ...e recovered Moving Messages to Another Folder Using IMAP If you move a message from one folder to another folder synchronization with your IP Messaging mailbox depends on the e mail application In Out...

Page 58: ...IMAP search function allows you to search messages based on the following criteria Keywords Sender Subject Body content Time Received Sent Due Expires Created Modified Sent To Items that are Read or...

Page 59: ...er describes how to set up and use the Find Me Follow Me FMFM feature from the telephone user interface TUI and from the web interface This chapter includes the following topics Find Me Follow Me Over...

Page 60: ...disabling FMFM For this release advanced FMFM features must be configured by your administrator Advanced FMFM features include setting rules and filters that are activated based on defined events and...

Page 61: ...press 1 To change the phone number where you can be reached press 3 To listen to a summary of current settings press After listening to the summary you can change any of the following currently config...

Page 62: ...From the Main menu select Find Me Follow Me The FMFM Menu appears Figure 25 FMFM Basic Menu From this screen you can set up the following FMFM functions Allow some or all callers to find you see Allow...

Page 63: ...llers to contact you a Select Allow some calls to contact me b Click Continue The Find Me Follow Me Allowed Numbers screen appears Figure 26 FMFM Allowed Numbers Screen 2 Enter the allowed number then...

Page 64: ...ontacting me 3 Click Continue The Find Me Follow Me Exclude Numbers screen appears Figure 27 FMFM Exclude Numbers Screen 4 Enter a phone number that you want to exclude 5 Click Submit The screen refre...

Page 65: ...checkbox next to the number then click Delete 3 Enter all the phone numbers one at a time you want IP Messaging to try when attempting to find you and click Submit after each entry 4 Enter a value in...

Page 66: ...not try the next number is the FMFM sequence 5 When you finish entering destination numbers click Finish The main FMFM screen appears The screen indicates that FMFM is enabled and displays the current...

Page 67: ...etting up IP Messaging 61 setting up TUI 60 G greetings scheduling TUI 19 setting up IP Messaging 30 setting up TUI 18 I initializing a mailbox 12 IP Messaging web interface accessing 14 accessing the...

Page 68: ...31 P password changing TUI 18 Personal Address Book PAB accessing IP Messaging 37 accessing TUI 20 adding entries TUI 20 reviewing modifying and deleting entries TUI 21 print options setting up 19 S...

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