75
T
ROUBLESHOOTING
Basic Connection Checks
■
Check that the Router is connected to your computers and to
the Cable/DSL modem, and that all the equipment is powered
on. Check that the LAN and Cable/DSL port link status LEDs
on the Router are illuminated, and that any corresponding
LEDs on the Cable/DSL modem and the NIC are also
illuminated.
■
Ensure that the computers have completed their start-up
procedure and are ready for use. Some network interfaces
may not be correctly initialized until the start-up procedure
has completed.
■
Ensure that the Router has completed its power on self test.
Refer to
“Alert LED”
on
page 77
for details.
■
If the link status LED does not illuminate for a port that is
connected, check that you do not have a faulty cable. Try a
different cable.
Browsing to the Router Configuration Screens
If you have connected your Router and computers together but
cannot browse to the Router configuration screens, check the
following:
■
Confirm that the physical connection between your computer
and the Router is OK, and that the link status LEDs on the
Router and NIC are illuminated and indicating the same speed
(10Mbps or 100Mbps). Some NICs do not have status LEDs,
in which case a diagnostic program may be available that can
give you this information. Refer to the documentation
supplied with your NIC for details.
■
Ensure that you have configured your computer as described
in
“Setting Up Your Computers”
on
page 19
. Restart your
computer while it is connected to the Router to ensure that
your computer receives an IP address.
■
When entering the address of the Router into your web
browser, ensure that you include the full URL including the
http:// prefix. (e.g.
http://192.168.1.1
)
■
If you cannot browse to the Router, use the
winipcfg
utility in
Windows 95/98/ME to verify that your computer has received
the correct address information from the Router. From the
Start
menu, choose
Run
and then enter
winipcfg
. Check that
the computer has an IP address of the form 192.168.1.xxx
(where xxx is in the range 2-254), the subnet mask is
255.255.255.0, and the default Router is 192.168.1.1 (the
address of the Router). If these are not correct, use the
Release
and
Renew
functions to obtain a new IP address from
the Router. Under Windows NT/2000/XP, use the
ipconfig
command-line utility to perform the same functions.
■
If you still cannot browse to the Router, then use the
Discovery program on the accompanying CD-ROM as
described in
“Using Discovery”
on
page 79
.
dua08609-5aaa01.book Page 75 Thursday, September 11, 2003 12:15 PM
Summary of Contents for OfficeConnect
Page 1: ...dua08609 5aaa01 book Page 1 Thursday September 11 2003 12 15 PM ...
Page 6: ...6 dua08609 5aaa01 book Page 6 Thursday September 11 2003 12 15 PM ...
Page 14: ...14 dua08609 5aaa01 book Page 14 Thursday September 11 2003 12 15 PM ...
Page 22: ...22 dua08609 5aaa01 book Page 22 Thursday September 11 2003 12 15 PM ...
Page 74: ...74 dua08609 5aaa01 book Page 74 Thursday September 11 2003 12 15 PM ...
Page 84: ...84 dua08609 5aaa01 book Page 84 Thursday September 11 2003 12 15 PM ...
Page 90: ...90 dua08609 5aaa01 book Page 90 Thursday September 11 2003 12 15 PM ...
Page 98: ...98 dua08609 5aaa01 book Page 98 Thursday September 11 2003 12 15 PM ...
Page 104: ...104 dua08609 5aaa01 book Page 104 Thursday September 11 2003 12 15 PM ...