62
■
Ensure that you have entered the correct information into the
Gateway configuration screens as required by your Internet
Service Provider. Use the “Internet Settings” screen to verify
this.
■
For DSL users, check that the PPPoE user name, password and
service name are correct, if these are required. Only enter a
PPPoE service name if your ISP requires one.
■
For cable users, check whether your ISP requires a fixed MAC
(Ethernet) address. If so, use the
Clone MAC Address
feature
in the Gateway to ensure that the correct MAC address is
presented, as described in
“Configuring a Dynamic IP
Address”
on
page 39
.
■
Ensure that your computers are not configured to use a Web
proxy. On Windows computers, this can be found under
Control Panel
>
Internet Options
>
Connections
.
■
Check PC Privileges to see if you have allowed your PCs to
connect to the Internet. See
“PC Privileges” on page 45
.
Forgotten Password
If you can browse to the Gateway configuration screen but
cannot log on because you do not know or have forgotten the
password, follow the steps below to reset the Gateway to it’s
factory default configuration.
Warning: all your configuration
changes will be lost, and you will need to run the
configuration wizard again before you can re-establish
your Gateway connection to the Internet.
Also, other
computer users will lose their network connections whilst this
process is taking place, so choose a time when this would be
convenient.
1
Remove power from the Gateway.
2
Disconnect all your computers and the cable/DSL modem from
the Gateway.
3
Using an Ethernet cable, connect the Ethernet Cable/DSL port on
the rear of the Gateway to any one of the LAN ports.
4
Re-apply power to the Gateway. The Alert LED will flash as the
Gateway starts up, and after approximately 30 seconds will start
to flash more slowly (typically 2 seconds on, 2 seconds off). Once
the Alert LED has started to flash slowly, remove power from the
Gateway.
5
Remove the cable connecting the Cable/DSL port to the LAN
port, and reconnect one of your computers to one of the
Gateway LAN ports.
6
Re-apply power to the Gateway, and when the start-up sequence
has completed, browse to
http://192.168.1.1
and run the
configuration wizard. You may need to restart your computer
before you attempt this.
7
When the configuration wizard has completed, you may
reconnect your network as it was before.
Alert LED
The Alert LED will flash when the Gateway unit is first powered
up while the system software checks the hardware for proper
operation. Once the Gateway has started normal operation, the
Alert LED will go out.
■
If the Alert LED does not go out following start up, but
illuminates continuously, this indicates that the software has
detected a possible fault with the hardware. Remove power
from the Gateway, wait 10 seconds and then re-apply power.
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