Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Technical Support
This contains information on getting technical support for your HomeConnect ADSL
Modem.
Web Support
Phone Support
International Phone Support
Returning Products for Repair
Web Support
Access the latest networking information on the 3Com Corporation World Wide Web
site by entering this URL into your Internet browser: http://consumer.3com.com/dsl/
This service provides access to online support information such as technical
documentation and software library.
Or you can use the 3Com BBS: 847-262-6000
Or you can send an email to technical support by selecting Contact Us from the "Site
Tools" section of the above web site.
Phone Support
Technical Support representatives can answer technical questions about the 3Com
HomeConnect ADSL Modem products. This hotline is not a toll-free call. Regular
long-distance or toll charges will apply if you are outside the 847 area code.
847-262-3700
7:00am — 8:00pm CST; Monday through Friday
7:00am — 4:00pm CST; Saturday
Canadian customers can speak to a technical support representative by contacting
Keating Technologies:
905-305-6570
7:00am — 7:00pm CST; Monday through Friday
When you contact 3Com for assistance, have the following information ready:
Product model name, part number, and serial number
●
A list of system hardware and software, including revision levels
●
Diagnostic error messages and details about recent configuration changes, if
applicable
●
Technical Support
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