3Com HomeConnect 3CP3617B User Manual Download Page 2

Page: 2 / 42

Introduction

Using your Modem

Connecting to your
Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

Using your Modem

This section contains information on using your HomeConnect ADSL Modem.

Using Quick View to verify your Connection

Connecting to your Internet Provider

Using Control Center

Getting Started

http://rcgdsl/pci/pci_online-guide/html/getstrt.htm [11/17/2000 3:38:31 PM]

Summary of Contents for HomeConnect 3CP3617B

Page 1: ...how fast you can send data and downstream how fast you can receive data transmissions The 3Com HomeConnect ADSL Modem utilizes full rate G dmt or lite G lite ADSL The speed and type of DSL your modem uses will be determined by the type of service you have ordered from your DSL provider A typical ADSL installation will require either a POTS Plain Old Telephone Service Splitter or Micro filters to b...

Page 2: ...echnical Support Install Instant Update Using your Modem This section contains information on using your HomeConnect ADSL Modem Using Quick View to verify your Connection Connecting to your Internet Provider Using Control Center Getting Started http rcgdsl pci pci_online guide html getstrt htm 11 17 2000 3 38 31 PM ...

Page 3: ... is using PPP over Ethernet PPPoE If your connection is set up in such a way as to require that your connect by Dial Up Networking you may find that you need to modify the existing connection or create another one If so follow these instructions The codes and settings necessary to set up the Dial up connection should be in the material supplied by your ISP Creating a Dial up Connection Modifying o...

Page 4: ...ake New Connection Click on that This opens the following window Type in a name to identify the connection This can be anything you choose Select the 3Com PCIA DSL Line 0 or 1 from the drop down list Select a device There may be other numeric selections That s ok Press the Next button which displays the following screen Creating or Modifying Dial up Connections http rcgdsl pci pci_online guide htm...

Page 5: ... the profile in your Dial Up Networking folder You can also move a copy of this icon to the desktop if you like by clicking on it with the right mouse button and dragging to the desktop Modifying the values of a Dial up Connection To modify the options that your Dial up Connection is using open the connection by selecting its Properties This is done by highlighting the connection in the Dial up Ne...

Page 6: ...ties you will see the Properties window Make sure that the General tab is shown General Properties Tab Creating or Modifying Dial up Connections http rcgdsl pci pci_online guide html setupvc htm 4 of 7 11 17 2000 3 38 32 PM ...

Page 7: ...ng This list box allows you to change the name of the modem you are using to connect with For Your 3Com ADSL Modem you should have two choices They are 3Com PCIA DSL Line 0 and 3Com PCIA DSL Line 1 Server Types Tab The Server Types properties screen is used to set various options related to your connection and to define the protocols you wish to use to talk to the computer you are dialing Advanced...

Page 8: ... Novell Netware LAN and Netbeui refers to Microsoft Networking The TCP IP Settings button allows you to configure your specific TCP IP settings for this connection This opens the following window Unless instructed by the Service Provider who gives you access to the Internet do not change any of these values Scripting Tab Unless instructed by your Service Provider there is nothing here to modify or...

Page 9: ...signed to you by your service provider who gives you access to the Internet The Phone Number should be the VCI your service provider has given you to establish a DSL connection Once you have entered in the User Name and Password press the Connect button to make the call Creating or Modifying Dial up Connections http rcgdsl pci pci_online guide html setupvc htm 7 of 7 11 17 2000 3 38 32 PM ...

Page 10: ...em application and drivers Windows 95 98 Me Windows 2000 Windows NT Removing HomeConnect ADSL Modem Hardware Uninstalling the HomeConnect ADSL Modem will erase your configuration removing all connection definitions you have established Please make a note of all important information before uninstalling the HomeConnect ADSL Modem To uninstall the 3Com HomeConnect ADSL modem follow the instructions ...

Page 11: ...ct OK Step 3 The Install Wizard will perform the maintenance and will now present a screen that prompts you to launch the Windows Control Panel Applet Select Finish Step 4 You should see a screen like the one below template http rcgdsl pci pci_online guide html install htm 2 of 9 11 17 2000 3 38 34 PM ...

Page 12: ...un the Applications Remove program for the HomeConnect Interview Select Instant Update and then press the Add Remove Button This will run the Applications Remove program for Instant Update Step 5 Open the Network Applet in the Control Panel Step 6 Remove the Modem Software After opening the Network Applet you should see a screen like the one below template http rcgdsl pci pci_online guide html ins...

Page 13: ...will be asked to restart Windows to complete Press OK After your PC has begun to restart turn it off before getting back into Windows Remove the Modem card from your machine continue to the Removing HomeConnect ADSL Modem hardware section if necessary Your Modem is now completely removed NOTE If you do not remove the Modem card from the machine you will be asked by Windows to re install it You can...

Page 14: ...erforming the uninstall Step 3 The next screen lets you know that the maintenance is complete After Windows has removed the Modem software remove the Modem card from your machine continue to the Removing HomeConnect ADSL Modem hardware section if necessary Your Modem is now completely removed template http rcgdsl pci pci_online guide html install htm 5 of 9 11 17 2000 3 38 34 PM ...

Page 15: ...on or Server Step 1 Select Start Programs 3Com HomeConnect ADSL Modem Uninstall Step 2 You will be asked to confirm that you really do want to completely remove the application Select OK Step 3 NT will now present a screen that prompts you to launch the Windows Control Panel Applet Select Finish template http rcgdsl pci pci_online guide html install htm 6 of 9 11 17 2000 3 38 34 PM ...

Page 16: ...Step 4 In the Network Applet you should see the 3Com Modem displayed Select it and click OK template http rcgdsl pci pci_online guide html install htm 7 of 9 11 17 2000 3 38 34 PM ...

Page 17: ... begun to restart turn it off before getting back into Windows Remove the Modem card from your machine continue to the Removing HomeConnect ADSL Modem hardware section if necessary Your Modem is now completely removed Removing HomeConnect ADSL Modem Hardware After uninstallation of the software and drivers it may be necessary to remove the template http rcgdsl pci pci_online guide html install htm...

Page 18: ...disconnect anything but the power If you don t know how to remove the cover see your computer user s guide CAUTION Don t damage the HomeConnect ADSL Modem with static electricity Ground yourself by touching the computer s metal back or side panel 2 Remove the screw holding the metal bracket for the HomeConnect ADSL Modem Ground yourself by touching the metal part of the computer case and remove th...

Page 19: ...ck View is not running or Quick View is showing a red light which indicates the DSL connection is not up I can t connect to my Internet Service Provider ISP or I am receiving Dial Up Networking errors I am unable to connect to or display web pages or they seem to be loading extremely slow I can t install the software for my Internet Service Provider ISP or their software can t find the modem Troub...

Page 20: ... applicable for VBR service This is the maximum number of cells that can be sent at the peak rate This information should be obtained from the service provider CAP Carrier Amplitude and Phase Modulation CBR Constant Bit Rate CHAP Challenge Handshake Authentication Protocol Part of the PPP protocol to ensure authentication of the connection between two devices CO Central Office Constellations The c...

Page 21: ... host computer DSLAM Digital Subscriber Line Access Multiplexer DSP Digital Signal Processor DUN Dial Up Networking Encapsulation This is one of the protocols for transmission HDLC High Level Data Link Control ILMI Version Interim Local Management Interface version This is an SNMP based management protocol for an ATM UNI IP Internet Protocol IPX Internetwork Packet Exchange the default data packet...

Page 22: ...e of the various protocols for data transmission Protocol A set of rules and procedures that govern the exchange of data between two communicating systems PVC Permanent Virtual Circuit A PVC is a logical dedicated circuit between two user ports in point to point configuration This is referring to the connection from the computer to the Internet Service Provider ISP RAS Remote Access Server RFC 148...

Page 23: ...ble from the service provider This specifies no limit on the rate of information flow to the switch UNI Version User to Network Interface Version The UNI is the point where the user accesses the network VBR Variable Bit Rate This is one of the categories of service This is if a certain rate has been specified with the switch for the flow of information VCI Virtual Channel Identifier The VCI is par...

Page 24: ...ation presented in the Control Center is for informational purposes and is used primarily in communication with technical support or your service provider One piece of information you may find useful is the version of software for the modem you are using You can reference this number when checking for updates to your modem software For further help with the Control Center or Quick View reference t...

Page 25: ...cting Contact Us from the Site Tools section of the above web site Phone Support Technical Support representatives can answer technical questions about the 3Com HomeConnect ADSL Modem products This hotline is not a toll free call Regular long distance or toll charges will apply if you are outside the 847 area code 847 262 3700 7 00am 8 00pm CST Monday through Friday 7 00am 4 00pm CST Saturday Cana...

Page 26: ...hailand 001800 65 62 62 Europe Africa and Middle East From the following countries you may use these numbers Country Telephone Number Austria 07110 900116 Belgium Flemish 32 0 70 233 545 French 32 0 70 233 546 Denmark 45 0 35 44 5531 Finland 0 981710015 France 33 0 803 070693 Germany 49 0 180 567 1548 Hungary 49 0 180 567 1548 Israel 971 4 807 4555 Italy 147 809 903 Luxembourg 352 342 080 8318 Net...

Page 27: ...ountry Telephone Number Fax Number Asia Pacific Rim 65 543 6500 65 543 6348 Europe South Africa and Middle East 31 30 6029900 31 30 6029999 Latin America 1 408 326 2927 1 408 326 3355 From the following countries you may call the toll free numbers select option 2 and then option 2 Country Telephone Number Fax Number Austria 0800 297468 Belgium 0800 71429 Denmark 800 17309 Finland 0800 113153 Franc...

Page 28: ... 020 795482 Switzerland 0800 55 3072 U K 0800 966197 U S A and Canada 1 800 NET 3Com 1 800 638 3266 1 408 326 7120 not toll free Technical Support http rcgdsl pci pci_online guide html support htm 4 of 4 11 17 2000 3 38 35 PM ...

Page 29: ...Install Instant Update Requires CD It is also possible to just launch the Instant Update install by running setup exe from the CD in the Instant directory This will load the necessary files on your PC to allow you to use the utility If you install later be aware that you will need to have your CD ROM available When you have installed the files the instant update tray icon will show up when you nex...

Page 30: ...nd will give you a prompt message to download the information You can choose to download or not as you prefer You can also check or fix settings on the Common Connection or General tabs It isn t recommended that you select these tabs unless instructed Install Instant Update http rcgdsl pci pci_online guide html instiu htm 2 of 2 11 17 2000 3 38 36 PM ...

Page 31: ...e version in order to troubleshoot your modem s operation You can see this screen by right clicking the QuickView tray icon and selecting this from the drop down menu The version levels pertain to the level of release for the 3Com HomeConnect hardware and software MAC Address You must have a new MAC address assigned to be able to use IPX routing This is a physical hardware address for the PCI card...

Page 32: ...e sure your Modem hardware is functioning properly In Windows 95 and 98 open your Control Panel and then double click on the System applet When the applet opens left mouse click on the tab that says Device Manager This will display different hardware groupings Double click on the entry that says Network Adapters Under this section you should see your Modem listed If there is a red X or a yellow ci...

Page 33: ...8 Plug Play installation when Windows presented the Copying Files screen If Cancel was pressed when looking for the file the installation process would have stopped while also disabling Plug Play for any future installations To resolve this it is necessary to start up the installation process from where you left off 1 Access the Control Panel by running the Start menu and selecting the Settings op...

Page 34: ...ur registry entries for the HomeConnect ADSL Modem have become corrupted or deleted Run the HomeConnect ADSL Modem Uninstallation and then reinstall the HomeConnect ADSL Modem For information on uninstalling the HomeConnect ADSL Modem refer to Uninstalling the HomeConnect ADSL Modem Refer to the appropriate HomeConnect ADSL Modem installation section for information on how to successfully re insta...

Page 35: ...nstall the HomeConnect ADSL Modem For information on uninstalling the HomeConnect ADSL Modem refer to Uninstalling the HomeConnect ADSL Modem Refer to the appropriate HomeConnect ADSL Modem installation section for information on how to successfully reinstall the HomeConnect ADSL Modem Having a problem installing my modem http rcgdsl pci pci_online guide html cardprob htm 3 of 3 11 17 2000 3 38 37...

Page 36: ...ssage to the one here listed below then select that item to view additional help You may need to contact your Service Provider If you are attempting to connect with the wrong configuration values you will receive a Dial Up Networking error You will need to contact your Service Provider to obtain the correct configuration values and you may need to contact Technical Support to reconfigure the modem...

Page 37: ... and reinstall the correct software 3 Error 691 This error message may also be displayed under the following circumstances The Username and or Password you entered is not correct for the connection you are dialing to 1 You may be trying to make a second Dial Up connection with your Modem If so please verify that each connection is using a separate Line That is one connection should be using 3Com P...

Page 38: ...rnet or Ethernet Routed version Check with your Service Provider to verify you are using the correct software If you are using the wrong software follow the instructions in this book to change the software for the Modem 3 Dial Up Networking Errors http rcgdsl pci pci_online guide html dunerr htm 3 of 3 11 17 2000 3 38 38 PM ...

Page 39: ...Dial Up connection then there is not a problem with either your DSL connection or with your Dial Up connection Web pages may load slow due to congestion on the Internet or because of problems on the site you are attempting to load If you are having problems establishing your DSL connection or you can t dial the connection to your Internet Service Provider then refer to the troubleshooting informat...

Page 40: ...le that if you didn t follow the instructions for installing the modem hardware and software specifically if you installed the modem hardware first without running the CD first then you may not have the correct configuration or setup necessary for the type of DSL service that you are being provided Contact your Service Provider to determine if it is necessary to reconfigure your modem settings You...

Page 41: ...lly when you start the computer and will place an icon in the tray on the bottom toolbar of your computer s screen If Quick View has not been added to the Startup group you can manually start the application at any time by selecting Start Program Files 3Com HomeConnect ADSL Modem Quick view The tray icon shows whether the connection is up or down Quick View will show a Yellow circle if the modem i...

Page 42: ... the connection is down refer to the troubleshooting section of the on line help Using Quick View to verify your connection http rcgdsl pci pci_online guide html quickview htm 2 of 2 11 17 2000 3 38 39 PM ...

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