4-8
C
HAPTER
4: T
ROUBLESHOOTING
■
Click
Diagnostics
to run the 3Com NIC Diagnostics
program. Refer to the beginning of this chapter for
information on how to use the 3Com NIC Diagnostics
program.
■
Click
Release Notes
to display the 3C905B-TX Release
Notes, Frequently Asked Questions, and the 3C905B-TX
KnowledgeBase.
■
Click
BBS Information
to display the BBS telephone
numbers and modem speeds.
■
The http...
button displays the 3Com World Wide Web
address.
■
Click
Problem Report
to generate a 3Com problem report.
Generating a Problem Report
The problem report generator prompts you for the
information that will help 3Com customer support solve
your 3C905B-TX NIC installation and configuration problems.
You can e-mail the completed report to 3Com customer
support and receive an e-mail answer within 2 business days.
To generate a problem report, follow these steps:
1 Click
Problem Report
on the 3Com NIC Diagnostics
Program Support screen shown in Figure 4-4.
The Problem Report main screen appears, shown in
Figure 4-5.
2 Review the screen text and click
Next
to begin the
problem report.
The Customer Information screen appears.
3 Enter your company name, address, contact name or
names, phone number, and e-mail address.
4 Click
Next
to display the Computer Information
screen, shown in Figure 4-6.
Book Page 8 Thursday, April 2, 1998 9:28 AM
