3Com CoreBuilder 3500, Getting Started Manual

Page: 87 / 96

Support from Your Network Supplier 87
Support from Your Network Supplier
If you require additional assistance, contact your
network supplier. Many suppliers are authorized
3Com service partners who are qualified to provide a
variety of services, including network planning,
installation, hardware maintenance, application
training, and support services.
When you contact your network supplier for
assistance, have the following information ready:
■
Product model name, part number, and serial
number
■
A list of system hardware and software, including
revision levels
■
Diagnostic error messages
■
Details about recent configuration changes,
if applicable
If you are unable to contact your network supplier,
see the following section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com
online technical resources or from your network
supplier, 3Com offers technical telephone support
services. To find out more about your support options,
call the 3Com technical telephone support phone
number at the location nearest you.
When you contact 3Com for assistance, have the
following information ready:
■
Product model name, part number, and serial
number
■
A list of system hardware and software, including
revision levels
■
Diagnostic error messages
■
Details about recent configuration changes,
if applicable