Support from 3Com
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Support from 3Com
If you are unable to obtain assistance from the 3Com online technical resources or from
your network supplier, 3Com offers technical telephone support services. To find out more
about your support options, go to the Web site associated with your region of the world
shown below.
When you contact 3Com for assistance, have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
Returning Products for Repair
Before you send a product directly to 3Com for repair, you must first obtain an
authorization number. Products sent to 3Com without authorization numbers will be
returned to the sender unopened, at the sender’s expense. To obtain an authorization
number, go to the Web site listed above for your region.
Region
URL for Regional Web Site
Asia and the Pacific Rim
ap.3com.com/contacts/support-contacts.html
Africa, Europe, and the
Middle East
emea.3com.com/support/supportnumbers.html
Latin America
lat.3com.com/lat/support/index.html
North America
csoweb4.3com.com/contactus/
