Troubleshooting the NJ220
66
Green LEDs on Ports 1-4
are not on
Network device has no
connection to IntelliJack
■
Make sure the cable is properly
connected to the network device.
■
Make sure the cable is firmly
connected to one of the four
IntelliJack ports labeled 1-4.
■
Make sure the cable is a good
straight-through cable.
Amber LED on Port 1 is
not lit
Power is not being
forwarded to network
device
■
Make sure the cable is properly
connected to Port 1 of the IntelliJack.
■
Make sure the cable is properly
connected to the powered device.
■
Make sure the IntelliJack is configured
to match the cable - either straight
through or crossover.
■
Make sure the powered device is IEEE
802.3af compatible.
■
Make sure the power requirement for
the powered device does not exceed 7
watts. The IntelliJack can only forward
up to 7 watts.
Power LED is blinking
continuously
Unit has detected a problem.
Traffic can pass through, but
management will not work.
■
Contact 3Com Technical Support.
Authentication Failure
Wrong password has been
entered
■
Confirm correct password and re-
type.
Timeout
Device did not respond
within a specified period of
time
■
Refresh the screen after a few
seconds. If the problem persists, try to
rediscover the device.
Attributes Error
Unexpected configuration
parameters
■
Confirm that you have specified valid
parameter values and retry the
configuration operation.
■
NOTE: This error should not appear to
the user under normal conditions.
General Error
Something other than
authentication failure,
timeout or attributes error
has occurred
■
Retry the operation you were
performing.
■
NOTE: This error should not appear to
the user under normal conditions.
Event/Message
Description
Solution