Luna G3 BPAP 25A (G3 B25A) User Manual MID-97/v1.0
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24. Troubleshooting
The table below lists common problems you may have with the device and possible
solutions to those problems. If none of the corrective actions solve the problem,
contact your home care provider.
24.1 Common Problems in Patients and Corresponding
Solutions
Problem
Possible Cause
Solution(s)
Dry, cold, runny,
and
blocked
nose; having a
cold
The nose reacts to the
airflow and cold. Due to
airflow, the air becomes
cold, leading to nasal
mucosa
irritation
and
subsequent dryness and
swelling.
Increase the humidity setting of
the device.
Contact your physician, and
follow
treatment
physician
suggestions.
Dry mouth and
throat
The patient sleeps with his
or her mouth open, and
the pressurized air goes out
via the mouth, leading to
nasal and throat dryness.
Use a chin strap to prevent the
mouth from opening during
sleep or use a full-face mask.
Contact your physician for
details.
Eye irritation
The mask size or model may
not be correct, or the mask
is not positioned correctly,
thereby leading to air
leakage.
Narrow the distance between
the forehead support of the
mask and the forehead. Note
that adjusting the mask too
tight may leave marks on the
patient’s face.
Contact
your
equipment
supplier for an appropriate
mask. .
Mask cushion (the soft part
of the mask) hardens
Replace the mask or mask
cushion.
Facial
reddening
The mask is too tight.
Loosen the headgear.
The distance between the
forehead support of the
mask and the forehead is
not correct.
Try a different distance. The
angle and size of the forehead
support differ according to the
type of masks.
Wrong mask size
Contract
your
equipment
supplier for a correct-size mask.
The patient is allergic to the
materials of the mask.
Contact your physician and
equipment supplier.
Use a mask which is not made
with natural rubber latex.
Place a lining between the skin
and mask.
