2Wire HomePortal 4011G, Installation And User Manual

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CHAPTER 8: Finding Solutions
78 Diagnosing Connection Issues
Diagnosing Connection Issues
Symptoms Problems What to Do…
The POWER indicator on the
gateway does not light.
Faulty power supply • Verify that the AC power cable is securely
connected to the gateway.
• Ensure that the AC power cable is not
plugged in to a switched outlet that is turned
off.
• Power up the gateway with a known good
power outlet.
The POWER indicator on the
gateway remains solid red.
System failure Press the Reset button on the gateway for 10
seconds.
No connection to the Internet
via the Ethernet connection. No communication is
established • Check the telephone line is properly
connected.
• Check the BROADBAND and SERVICE
indicators on the gateway, they should light
green.
Loose Ethernet cable
connection • Check the Ethernet cable connection on your
computer and gateway, and make sure that it
is securely seated in both ports.
• Check the ETHERNET indicator on the
gateway, it should light green.
• Verify that you can connect to the Internet via
wireless connection.
No connection to the Internet
via the wireless connection. No communication is
established • Check the telephone line is properly
connected.
• Check the BROADBAND and SERVICE
indicators on the gateway, they should light
green.
• Check the WIRELESS indicator on the
gateway, it should light green.
Mismatch network name and/
or encryption key • Verify the network name (“Setting up your
Wireless Network” on page 26).
• Verify the encryption key (“Using the
Encryption Key” on page 28).
• Check the SERVICE indicator on the
gateway, it should light green.
MAC address is blocked Verify that the MAC address in question is
allowed (“Using the MAC Address Filtering”
on page 29).
Weak wireless signals.
Hissing or static sounds. Radio interference • Change the wireless settings (“Customize
Private Wireless Settings” on page 31).
• Change the access point location
(“Determining a Wireless Access Point
Location” on page 4).
The BROADBAND indicator
blinks green for an extended
period of time, then turns solid
red.
Broadband connection Failure Call your service provider if the broadband
connection failed to connect after 10 minutes.
The SERVICE indicator lights
red.
Broadband service
authentication failure Call your service provider if the broadband
connection failed to connect after 10 minutes.