Advanced Call Features
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Using the Hot Desking
You can use hot desking to log out from the current account and then log in to a new account. So many users can
share one phone resource at different times.
Note
: Hot desking is not available on all servers. Contact your system administrator for more information.
Before You Begin
Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information
from your system administrator.
Procedure
1.
Tap the hot desking key when the phone is idle.
The phone prompts you to clear the account configuration or not.
2.
Select
OK
.
Registration configurations of all accounts on the phone will be cleared immediately.
The login wizard will be displayed.
3.
Enter the login information.
4.
Select
.
Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center.
The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific per-
son but who require assistance from any of multiple persons at the earliest opportunity. ACD on all IP phones
allows the ACD system to distribute large volumes of incoming calls to the registered ACD users.
ACD is not available by default. Check with your system administrator to find out if this feature is available on your
phone.
Topics
State Indicator of ACD User
Logging into the ACD System
Changing the ACD Status
State Indicator of ACD User
You can get the ACD user's status by viewing the icon indicator of the ACD key.
Icons
Description
Icons
Description
(
)
Available/Log in
Wrap up
Unavailable
Log out
Logging into the ACD System
After logging into your ACD account, you are ready to receive calls from the ACD system.
Before You Begin
Your system administrator has set an ACD key for you to log into the ACD system. Get your ACD account inform-
ation from your system administrator.
Procedure
Yealink T58W User Guide
