PROBLEM
CORRECTIVE ACTION
Check if you have an SMT console session running.
I cannot ping any computer on
the LAN.(Router only)
If all of the 10/100M LAN LEDs are off, check the cables between the Prestige and your
computer or hub.
Verify that the IP address and the subnet mask of the Prestige and the computers are on the
same subnet.
Check the TCP/IP configuration on your computer. Make sure that the IP address and the
subnet mask of the Prestige and the computers are on the same subnet.
I cannot get a WAN IP
address from the ISP.
The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
Find out the verification method used by your ISP and configure the corresponding fields.
I cannot access the Prestige
web configurator.
Check if you have applied a filter in menu 3.1 (LAN) or in menu 11.5 (WAN) to block web
service.
Check if you have an SMT console session running.
Check the TCP/IP configuration on your computer. Make sure that the IP address and the
subnet mask of the Prestige and the computers are on the same subnet.
The default password is “1234”. If you have changed the password and have now forgotten
it, you will need to upload the default configuration file (see
User’s Guide
).
I cannot access the Internet.
Make sure the Prestige is turned on and connected to the network.
If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone wall
jack.
Check whether your cable/xDSL device requires a crossover or straight-through cable.
Make sure you entered your user name correctly. A username may be case-sensitive.
