Prestige 623 Series Dual-link ADSL Router Quick Start Guide
11
Troubleshooting
PROBLEM CORRECTIVE
ACTION
The
PWR
and/or
SYS
LEDs are off.
Make sure the Prestige is connected to the correct power adapter, the power
adapter is plugged into an adequate power supply and the Prestige power switch is
turned on.
Turn the Prestige off and on. If the error persists, you may have a hardware
problem. In this case, you should contact your vendor.
The
10/100M
LED is
off.
Check the cable connection to the Prestige LAN port. Make sure your computer’s
network card is working properly.
Make sure you are using the correct Ethernet cable type. Refer to the
Hardware
Connection
section.
The
DSL
LED is off.
Check the connection between the Prestige DSL port and the wall jack.
The
USB
LED is off.
Check the USB connection to your computer.
I cannot access the
web configurator.
The default user name is “admin” and the default password is “1234”. If you have
changed the password and have forgotten, you need to reset the Prestige. See
User’s Guide
.
Make sure you type in the correct IP address. The default LAN IP address is
192.168.1.1
and the default for USB port is
192.168.1.2
(you may use either one).
If you changed the Prestige default LAN IP address then enter the new one as the
URL.
Verify that the IP address and the subnet mask of the Prestige and the computers
are on the same subnet.
I cannot ping any
computer on the LAN.
If the
10/100M
LED is off, check the cables between the Prestige and your
computer or hub.
Verify that the IP address and the subnet mask of the Prestige and the computers
are on the same subnet.
I cannot get a WAN
IP address from the
ISP.
The WAN IP address is provided after the ISP verifies the MAC address, host name
or user ID.
Find out the verification method used by your ISP and configure the corresponding
fields.
I cannot access the
Internet.
Make sure the Prestige is turned on and connected to the network.
If the Prestige ’s
DSL
LED is off, check the cable between the Prestige and the
telephone wall jack.
Make sure you entered your user name correctly. A username may be case-
sensitive.