Chapter 31 Troubleshooting
PMG2006-T20A User’s Guide
153
31.2 PMG2006-T20A Access and Login
I forgot the IP address for the PMG2006-T20A.
1
The default LAN IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the PMG2006-T20A
by looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click
Start > Run
, enter
cmd
, and then enter
ipconfig
. The IP address of the
Default Gateway
might be the IP address of the PMG2006-T20A (it depends on the network), so enter this IP address in
your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See
.
I forgot the password.
1
See the cover page for the default login names and associated passwords.
2
If those do not work, you have to reset the device to its factory defaults. See
.
I cannot see or access the
Login
screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is
192.168.1.1
.
• If you changed the IP address (
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the PMG2006-T20A.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4
If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
(
Maintenance > Remote MGMT
).
5
Reset the device to its factory defaults, and try to access the PMG2006-T20A with the default IP address.
See
.
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.