Chapter 6 Troubleshooting
PMG1006-B20A User’s Guide
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4
If this does not work, you have to reset the GPON Device to its factory defaults. See
.
6.4 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected.
The PON LED turns red if the optical transceiver has malfunctioned or the fiber cable is not
connected or is broken or damaged enough to break the PON connection.
The PON LED turns orange if the GPON Device’s PON port is physically connected but not
registered. If the service provider gave you an SLID to use, make sure you entered the SLID
correctly (see
). It is case-sensitive, so make sure [Caps Lock] is not on.
See
for details about the other LEDs.
2
Make sure you entered the ISP account information correctly in your computer. These fields are
case-sensitive, so make sure [Caps Lock] is not on.
3
Disconnect all the cables from your GPON Device, and follow the directions in the Quick Start Guide
again.
4
If the problem continues, contact the ISP.
I cannot access the Internet anymore. I had access to the Internet (with the GPON Device),
but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. The PON LED
turns red if the optical transceiver has malfunctioned or the fiber cable is not connected or is broken
or damaged enough to break the PON connection. See
for details about the
other LEDs.
2
Turn the GPON Device off and on.
3
If the problem appears to be the GPON Device, contact the ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs (see
). If the
GPON Device is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
