Symptom Possible
Cause/Solution
Network diagnosis shows
error icon
Network connection error.
The network connection test verifies that the camera has successfully connected to
the LAN network. When the diagnosis result shows a red exclamation mark icon, it
means that the camera fails to connect to the LAN network. Check if the LAN
cable is securely connected to the Ethernet port of the camera and to your
hub/router, or check if the LAN cable is functioning normally. Also check whether
the gateway address your camera uses is identical to that of your router
Internet connection error.
The Internet connection test verifies if the camera is connected to the Internet.
When
the diagnosis result shows a red exclamation mark, it may represent a failed
connection to the LAN network. It could also be caused by inappropriate settings
on your router that makes your router unable to connect to the Internet, such as the
wrong PPPoE user name/password, or wrong WAN IP settings (when your ISP
provides you with fixed IP address). See if the PC connected to your router can
also access the Internet. If not, consult your ISP/ router manufacturer for correct
Internet setting. If your router can connect to the Internet but your camera
connected to your router cannot, check whether the IP, subnet mask and gateway is
correctly set on your camera.
HTTP/RTSP port error.
The HTTP port is used for transmitting web pages and commands over the Internet.
The RTSP port is used for sending video/audio data. These two test items will fail
whenever port forwarding is not enabled. Make sure you have enabled port
forwarding on your router and have allowed traffic on ports your IP camera is
using. Refer to the "Remote Viewing via Internet Explorer" section of this manual
for more information
Problem using DDNS
service
The user information is incorrect.
Go to the main setup page. On the left menu, select [Network] > [DDNS], and
check if the ID and password is correct. Also check with your service provider to
see if your service account is active.
The entered address is incorrect.
Go to the main setup page and select [Network] > [DDNS] on the left menu, and
then check if the DDNS service is enabled and if you have the correct address.
Incoming traffic to the network camera is not allowed.
Please refer to the "Remote Viewing via Internet Explorer" section in the
troubleshooting chapter of this manual and look for instruction on enabling port
forwarding.
Problem using eaZy
Wizard
The IP camera’s IP address is repeatedly displayed as “DHCP mode” in eaZy
Wizard.
This means the camera cannot obtain an IP address from DHCP Server or the IP
address assigned to the camera is not on the same subnet as the LAN network.
Please try to set the camera’s IP address to a static one. Note that you have to set up
the DNS server for your camera (in the advanced network settings) if your camera
uses a static IP address.
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