Page
|
21
Troubleshooting
Information
If
you
need
further
assistance
you
can
reach
our
product
support
team
by
phone
toll
‐
free
at
1(888)213
‐
8529,
or
via
emailing
WIRELESS
BRIDGE
PROBLEM
POSSIBLE
SOLUTIONS
Make
sure
that
the
desired
wireless
network
is
powered
up
and
broadcasting
the
correct
SSID.
The
wireless
bridge
cannot
find
the
desired
wireless
network.
Spread
the
two
antennas
on
the
ZuniConnect
Bridge
a
little
further
apart
from
one
another.
Make
sure
any
wireless
network
adapters
on
the
setup
computer
have
been
powered
OFF
or
disabled.
Make
sure
the
wired
Ethernet
adapter
on
the
setup
computer
is
set
to
receive
an
IP
address
automatically.
The
setup
computer
cannot
access
the
Web
based
configuration
screen.
Reboot
the
setup
computer
with
the
RJ
‐
45
Ethernet
cable
from
the
ZuniConnect
Bridge
attached.
There
is
no
power
to
the
wireless
bridge.
Verify
that
the
surge
protector’s
Main
Power
Switch
is
in
the
RESET
position,
and
that
the
wireless
bridge
has
power
available.
If
the
wireless
bridge
is
in
GREEN
MODE,
a
Master
Device
may
need
to
be
powered
ON
to
trigger
the
bridge’s
power.
Devices
connected
to
the
wireless
bridge
are
not
able
to
connect
with
the
router.
Set
the
devices
to
match
the
network
parameters.
In
most
cases
devices
should
be
set
to
Obtain
and
IP
Address
automatically.
Devices
connected
to
the
wireless
bridge
are
not
able
to
access
the
Internet.
Make
sure
the
connected
devices
have
a
valid
IP
address
for
the
associated
wireless
network.
Verify
that
the
Internet
connection
itself
is
up
and
running.
SMART
GREEN
SURGE
PROTECTOR
PROBLEM
POSSIBLE
SOLUTION
Devices
plugged
into
the
Controlled
Outlets
do
not
power
ON.
Set
the
surge
protector’s
Main
Power
Switch
to
the
RESET
position.
Power
on
a
Master
Device.
A
controlled
device
will
not
automatically
power
back
ON
after
a
power
cycle.
Some
devices
have
“soft”
switches
that
automatically
default
to
off
in
the
event
of
a
power
outage,
in
which
case
the
device
must
manually
be
re
‐
powered
ON.
No
devices
plugged
into
the
surge
protector
power
on.
Set
the
surge
protector’s
Main
Power
Switch
to
the
RESET
position.