Trouble Shooting
37
Q: Why isn’t there any notifying tone when dial up a video call?
A: There are relative settings in the mobile cam. You can set the switch of the notifying tone
on/off by send SMS through the AD number.
Q: Why is there echo when using the mobile cam in some places?
A: It’s called “echo phenomenon”. It happens when the volume is too big or your handset is too
close to the mobile cam.
Q: Why can’t the handset display the main menu and control the mobile cam by sending SMS?
A: It is because your number is not the AD number. Only the AD number can set the
parameters of the mobile cam for the safety.
Q: Why can’t the video call be dialed up when the mobile cam works properly?
A: Please check whether your handset is roaming or conceal the number. No video calls can be
dialed up when the mobile cam can’t recognize the number. If you receive the prompt SMS”The
white list reaches its limit, you can’t be connected.” . At this time, you can press Clear key to
clear the 20 numbers saved in the mobile cam except the AD number, or delete some of the
numbers in the white list through the AD number.
Q: If there is an unexpected situation when the mobile cam doesn’t work, what shall I do?
A: You can press Reset key to reset the mobile cam.
Q: What shall I do if I forget the password or the ad number?
A: Please send your mobile cam to the retailer or the appointed maintenance place to reset
the password.
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