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Questions and Answers

Got a problem with your phone? Then see if the solution is below.
And if that doesn’t help, please contact your service provider.

Problem

Possible Cause

Possible Solution

Poor

reception

The network signal is too

weak where you are. For

example, you are in a

basement or near a tall

building, and the signal

is finding it hard to get

through.

Move to a location

where the network

signal can be easily

received.

The network is busy. This

can happen during peak

times when everyone is

trying to make calls.

Try again after waiting a

little while.

You are too far away from a

network base station to get

a good signal.

Request a service area

map from the service

provider to see where

reception is best.

Echo or noise Poor network quality.

Press

End Key

and

dial again. You may be

switched to a better-

quality network.

Unable to

select certain

features.

The service provider does

not support these features,

or you have not applied for

services that provide these

features.

Contact the service

provider.

Содержание E821

Страница 1: ...1 E821 User Manual ...

Страница 2: ...sed in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation ZTE Corporation reserves the right to make modifications on print errors or update specifications in this guide without prior notice Version No R1 0 Edition Time 2011 6 Manual No 079584503224 ...

Страница 3: ...croSD Card 14 Powering On Off 15 Calibrating the Touch Screen 15 Setting the Time and Date 16 Starting from Standby Mode 16 How to extend the standby screen 16 Deleting a shortcut icon on the screen 17 Using the widgets 17 Indicator Icons 18 Basic Operation 20 Menu Navigation 20 Locking the Screen and Keypad 20 Locking Your Phone 21 Running Multiple Applications 22 Using the Hardware Keyboard to E...

Страница 4: ...ll from Call History 28 Making a Call from Messages 28 Making a Speed Dial Call 28 Answering a Call 29 In call Options 29 Call History 30 Call Settings 30 Messaging 31 Writing and Sending a Message 31 Deleting Messages 32 Moving and Copying Messages 32 Configuring Message Settings 32 SMS Settings 32 MMS Settings 33 Cell Broadcast Settings 33 E mail 34 Setting Up Your E mail Account 34 ...

Страница 5: ...ing and Moving Contacts 37 Groups 37 More Contact Options 37 Calendar 38 Adding New Events 38 Viewing and Editing Events 38 Sending Events 38 Calendar Settings 39 Notepad 39 Multimedia 40 Camera 40 Taking Pictures or Videos 40 Setting the Camera 40 Music Player 41 Music Library 41 Music Player Controls 41 Copyright and Protected Files 42 Video Player 42 Video Library 42 ...

Страница 6: ...ng the Browser 46 Opening Web Pages 47 Bluetooth 47 Setting Up Bluetooth 48 Pairing With a Bluetooth Device 48 Using Your Phone as a Modem 49 Setting Mobile Network 49 Other Functions 50 USB Mass Storage and PC Suite 50 Managing Files 50 Setting Alarms 51 World Time 51 Calculator 52 Unit and Currency Converter 52 Timer and Stopwatch 52 Games and Applications 53 Monitoring On going Downloads 53 ...

Страница 7: ... Hospital Safety 56 General Guidelines 56 Road Safety 58 Vehicles Equipped With an Airbag 58 Third Party Equipment 59 Radio Frequency RF Energy 59 FCC Compliance 60 Emergency Services 61 Information on Privacy 62 Copyright Notice 62 Questions and Answers 63 ...

Страница 8: ...d on your phone And when using your E821 please make sure you obey the laws of the country you are in and respect the privacy and rights of others including copyright Volume Keys Menu Key Open the main menu Send Key Make or answer phone calls Open the dialer interface Open the call history in standby mode Application Key Open close the application manager Touch Screen Navigation Keys and OK Key Ca...

Страница 9: ...ations Model E821 Handset Standard WCDMA 2100MHz GSM GPRS EDGE 900 1800MHz Dimensions L W H 110 mm 61mm 12 5 mm Display 2 4 inches 240 320 TFT Weight 106 g with battery Battery 900 mAh Li ion Extended memory Up to 8 GB memory card Continuous standby time GSM 150 hours WCDMA 200 hours ...

Страница 10: ...minutes Continuous video talk time 120 minutes The phone s talk and standby times are based on ideal working environments Network conditions or for example use of the extended backlight or browser can use more battery power and reduce talk standby time ...

Страница 11: ...lling the Battery 1 Remove the back cover 2 Insert the battery by aligning the gold contacts on the battery with the contacts in the battery compartment 3 Push the battery down so it clicks into place 4 Replace the back cover ...

Страница 12: ...nd out Charging the Battery Please charge the battery according to the following procedure Caution Do not charge the battery if the temperature is under 0 C or above 45 C 1 Open the USB jack cover on the side of the phone and connect the USB charger making sure it s inserted the right way round Don t try and force it in ...

Страница 13: ...d When not using the battery for a long time remove it from the phone and store in a cool dry place Inserting and Removing the SIM Card Make sure the phone is turned off and the charger is disconnected 1 Remove the back cover 2 If the battery is already inside take it out 3 Hold your SIM card with the cut corner as shown below Then slide it into the slot ...

Страница 14: ...g and Removing the microSD Card Your phone supports microSD cards up to 8GB This gives you loads of memory in which to save images photos audio and video files Note microSD logo is a trademark of the SD Card Association 1 Remove the back cover 2 Insert the microSD card carefully with the metal contacts facing downwards until it is pushed into the right position As you can see only part of the micr...

Страница 15: ...tion Number PIN or phone password if you have enabled PIN lock or phone lock See Basic Operation Locking Your Phone To power off the phone hold Power Key Note In this manual the steps needed to perform a task or reach a menu are shown in a straightforward condensed form For example Settings Phone Time and Date Date Format YY MM DD Calibrating the Touch Screen Calibrating the touch screen is import...

Страница 16: ...is feature needs network support Starting from Standby Mode When you power on the phone it automatically goes into standby mode Indicators Time and Date Service Provider Shortcuts The shortcuts available to you are Browser Messages Contacts and Main Menu You can always return to standby mode by pressing End Key How to extend the standby screen The standby screen is divided into five screens You ca...

Страница 17: ...all or send a message Email Add delete the shortcuts of image and video files on the screen You can tap it to set it as wallpaper or send it via Email or Bluetooth Tap the video file to play it Deleting a shortcut icon on the screen You can delete the shortcut icon of application contact image or video file Just hold it until the icon appears and then drag it to Using the widgets Widgets are a typ...

Страница 18: ... the screen or drag them back to the tab Tap on the widgets you have dropped on the screen to view more information Indicator Icons Signal strength Remaining battery power 2G network EDGE network 3G network Roaming Missed voice call Missed video call ...

Страница 19: ...ta transfer in progress New SMS New MMS New WAP PUSH message New E mail Downloading Meeting mode Silent mode Airplane mode Vibration active Bluetooth on Bluetooth headset connected Alarm set Earphone inserted microSD card inserted ...

Страница 20: ... the screen to switch to other screens 3 Tap on an item or select the item with Navigation Keys and confirm by pressing OK Key to launch an application or enter its submenu In the submenu you can continue to tap or flick the screen or use Navigation Keys to select and OK Key to confirm 4 Tap Back on the screen to return to the previous screen Locking the Screen and Keypad The screen and keypad loc...

Страница 21: ...IN code Change the security codes Use Fixed Dialing Numbers to restrict outgoing calls Note Please make a note of your phone password and PIN code in a safe place where you can access them again if required Your phone s default password is 0000 PIN and PIN2 codes are provided by your service provider and go with your SIM card If you activate the PIN code you must enter it every time you turn on th...

Страница 22: ...sly When the phone is running an application you can press Menu Key to return to the main menu Then you can go to whichever menu you need to launch new applications or just return to standby mode The previous application will continue to run To reopen the application or switch from one application to another press Application Key or tap the indicator bar on the top of screen to open the task manag...

Страница 23: ... letter press and then press the corresponding key To enter all uppercase letters press twice and then press the letter keys To change back to all lowercase letters press again To enter a number or symbol labeled at the upper left or right of the key press and then press the corresponding keys Press twice to enter all numbers or symbols And then the same again to go to normal type Tips To enter a ...

Страница 24: ...l pad press You can tap on the screen or use Navigation Keys and OK Key to enter a symbol or emoticon To move the cursor press Navigation Keys To delete the character before the cursor press or Clear Key Hold or Clear Key to delete all characters before the cursor To start a new line press To enter a space press ...

Страница 25: ...gs and enter your personalized content which will be displayed every time you power on the phone Phone Profiles Profiles are used to control the ringtones and volumes Select Settings Profiles The predefined profiles are General Meeting Outdoors Silent and Airplane Tap Edit beside each profile to set up ringtones and volumes Hold in standby mode to activate or deactivate the Meeting profile Caution...

Страница 26: ...tem language set the time and date set the main menu turn on off touch screen vibration feedback change the default memory for received files or restore the phone to its default settings Note You need to enter the phone password to restore your phone The default password is 0000 ...

Страница 27: ... the call Making a Video Call 1 Enter the number by pressing the keyboard from standby mode 2 Select Options Video Call to dial the call Note The person you re calling has to have phone and a network that can handle video calls If not your phone will prompt you to make a voice call Making a Call from Contacts 1 Select Contacts in the main menu 2 Scroll up and down the list for the contact you need...

Страница 28: ... message 2 Tap Options and select Voice Call or Video Call to call the message sender To call a number in the text of a message you ve received tap the number and select Voice Call or Video Call Making a Speed Dial Call Press and hold a numeric key 1 9 from standby mode to call the corresponding speed dial number The number key 1 is reserved to speed dial your voicemail How to set up a speed dial ...

Страница 29: ...piece to a moderate level to avoid injury to your ear In call Options There are many options available to you when you re on a call The options may vary depending on the current situation and the type of call you are making Mute unmute your microphone Turn the speaker on off Put the call on hold or retrieve it Record the call audio or video Switch the audio between your Bluetooth headset and your ...

Страница 30: ... number has been dialed Call Settings Go to Settings Call from the main menu There you can choose call forwarding call waiting and call barring Select the service you want and choose Activate or Deactivate You can also select Check Status to see what services are on or off Send My Number lets you reveal or hide your number when making calls Or you can select Automatic which gives the network the c...

Страница 31: ...lect Messaging New Message 2 Tap the To field to enter the recipients numbers directly Press or Clear Key to delete recipients Tips You can tap and select Recent Calls to choose the contacts or numbers you contact with recently or select Contacts to add recipients from the contact list or groups 3 Tap the content area to edit message content If you want to send an MMS you can tap Options Choose wh...

Страница 32: ...nd SIM Inbox 1 Open Phone Inbox or SIM Inbox 2 Tap Options and select Copy to SIM Card Move to SIM Card Move to User Folder Copy to Phone or Move to Phone You can also open the message and then tap Options to move or copy the message Configuring Message Settings SMS Settings Message Center Number You need the correct message center number to send and receive SMS normally Your service provider may ...

Страница 33: ...ge has been delivered Valid Time Set the validity period of outgoing messages Receive Anonymous Message Accept or reject anonymous messages Receive PUSH Message Accept or reject PUSH messages Connection Mode Select the connection for sending and receiving MMS Please consult the service provider for details MMS Creation Mode Select to create an MMS with or without restriction or receive warning whe...

Страница 34: ...it its settings Or select Delete if you want to remove it Writing and Sending an E mail 1 Select Basic Mail from the main menu 2 Tap on the upper right of the screen and select the E mail account you want to use from the drop down menu 3 Select New Basic Mail Enter the recipients E mail addresses in the To field Or just tap to add recipients from the contact list or groups 4 Enter your text in bot...

Страница 35: ...o choose how often you want your phone to check for E mails Select your E mail account and open Inbox to receive E mails or synchronize the mailbox When you edit your accounts you can also choose whether the phone downloads whole emails or just the email headers ...

Страница 36: ...ault Memory The new contact will be saved in the phone or the SIM card depending on the default memory setting 2 Tap New to add the contact 3 Tap Done to save the contact Updating an Existing Contact 1 Tap a contact 2 Tap Edit to edit 3 Tap Done to save the change Tips You can also update a contact before you dial a number Enter the number from standby mode and tap Save Update Number Finding a Con...

Страница 37: ...nd Colleague To make another group such as restaurants tap New Or if you want to edit a group name add a group photo or change group call ringtones just tap Manage and select a group More Contact Options Tap Options in the contact list and you can View phone contacts only SIM contacts only or all contacts Delete contacts Check out service number and your own phone number Set speed dial Send contac...

Страница 38: ... to save the event Tips Tap or to jump between months or tap Find to go to a certain day Viewing and Editing Events 1 Select Tools Calendar from the main menu 2 Tap Options to switch between Goto Week View and Goto Month View Tap on a date to see all events in that day 3 Tap on a particular event to see its detail You can tap Edit to edit this event or tap Delete to delete it Sending Events You ca...

Страница 39: ... and select Options Calendar Settings You can also select Options Memory Info to check available space Notepad Select Tools Notepad from the main menu You can use Notepad to save text memos Tap Add to create and type a new memo In the memo list select a memo to view its content You can edit or delete it or tap Options to send it via Message Email or Bluetooth ...

Страница 40: ...hen you have taken a photo you can set it as wallpaper avatar delete it or send it via Message Email or Bluetooth For a video clip you can watch delete or send it Tap Album or Videos to view the previously taken photos or recorded video clips Setting the Camera When taking photos and videos you can tap Set to adjust brightness contrast white balance and special effects or switch between front and ...

Страница 41: ...s Update to refresh the library s contents Select Options Exit in My Music to close Music Player Controls To play pause tap or press OK Key Tap or press Left Key to skip to the previous track in the playlist Hold to rewind Tap or press Right Key to skip to the next track in the playlist Hold to fast forward If you tap Options you will be given the choice to add your current track selection to an e...

Страница 42: ...ideo Player Video Library The video library categorizes your video files on the phone microSD card stream media bookmarks You have the following choices Update Refresh the video library content Sort Change how the local files are shown Add Add a new stream media Network Configure settings for stream media Your service provider will have the information you need to do this Delete Delete video files...

Страница 43: ...video library Tap or press Volume Keys to control the video volume Voice Recorder Before making a recording tap Settings so you can decide how long your voice memos can be where the recordings will be saved and whether allow the alarm to disturb the recording Now you re ready make a voice memo 1 Tap Start to start recording 2 Adjust the recording volume onscreen with or use the Volume Keys 3 You c...

Страница 44: ...ser select Options Update Library to refresh the image library or select Options Display Mode to change how the files appear Open an image and select Options to Send the image or set as wallpaper Choose a frame for the image Set the speed of the slide show Check out the image properties Note Because of copyright restrictions some image options might not be available for certain image files FM Radi...

Страница 45: ...or press OK Key to view all the saved channels You can edit or delete the channels in the list Tap Save to save the current channel into the channel list Press Volume Keys to adjust the volume Select Options Speaker Earphone to switch between the speaker and earphone Tap Back to minimize the FM radio and you can still listen to it Select Options Exit to turn off the FM Radio Note The radio automat...

Страница 46: ...ct Settings Connect Access Point Settings from the main menu You can view existing access points 2 Tap Add to add a new one 3 Enter the necessary parameters obtained from your service provider 4 Tap Save Connection Settings Select Settings Connect Connection Settings from the main menu Tap Add and enter the parameters Tap Save to save and exit Web Browser Select Browser from the main menu to launc...

Страница 47: ... clear the cache cookies and autofill list or check the certificates provided in the browser Opening Web Pages In the browser you can open a web page in the following ways Select the web address field Enter an address or select a previous address and tap OK Tap and select a record to open the web page you have visited Tap to choose a website bookmark Tap and select a page memo Bluetooth Bluetooth ...

Страница 48: ...tooth device you need to turn the Bluetooth function of both devices on and make the other Bluetooth device visible 1 In the Bluetooth menu tap Find devices 2 A list of visible Bluetooth devices in range will be shown Choose the one you want to pair with and if prompted enter the same Bluetooth pair code on both devices Note You may need to refer to the user manual of the other device to obtain th...

Страница 49: ...or a Bluetooth adapter 5 Open the PC Suite on your PC to use the modem function For detailed information please refer to the PC suite help Setting Mobile Network Go to Settings Connect Network Settings from the main menu You can set the following options Select Preferred Mode to choose your preferred network mode Select Preferred Selection to search for all available networks and choose the networ...

Страница 50: ...want to use the USB mass storage feature 2 Select Settings Connect PC Connection from the main menu and choose the USB mode 3 Connect your phone to the PC with a USB cable 4 A window will pop up and prompt you to choose the USB mass storage or PC suite mode If you choose the PC suite mode for the first time the PC suite installation will start Follow the instructions step by step to complete the i...

Страница 51: ...s Alarm from the main menu to set up alarms The alarms can be one off alarms or repeating ones Tap New to add an alarm and choose the settings Then tap Save Tap on an existing alarm to edit its settings Tap On Off beside each alarm to disable enable the alarm Tap Delete to select alarms and delete them World Time If you want to know what time it is in cities around the world select Tools World Tim...

Страница 52: ...nter the exchange rates and one currency amount The amount of the other currency will appear automatically To convert units select the type of unit Area Length Weight or Temperature Tap on the unit button to select the unit you need Enter the quantity below one unit and the quantity in the other unit will appear automatically Timer and Stopwatch Select Tools Stop Watch from the main menu to use th...

Страница 53: ...ions in Games Apps menu to view the memory information or choose connection settings To launch an application in Games Apps menu just tap it and select Run You can also delete the application set up security settings or check details Note The preinstalled games or applications cannot be deleted Monitoring On going Downloads While downloading an application you can check its progress by selecting D...

Страница 54: ...y the phone Do not paint the phone Do not leave the phone or the battery in places where the temperature could exceed 60 C e g on a car dashboard or a windowsill behind glass in direct sunlight etc Do not remove the phone s battery while the phone is switched on Take care not to allow metal objects such as coins or key rings to contact or short circuit the battery terminals Do not dispose of batte...

Страница 55: ...on is detected during use charge or storage Remove the battery whose life cycle has expired from equipment immediately The earpiece may become warm during normal use Also the phone itself may become warm while the battery is being charged When a phone is in vibration mode the vibration can sometimes cause the phone to move Be careful not to place the phone near heat sources such as a heater or too...

Страница 56: ...u want to use mobile phone before the airplane takes off you should get the aircrew s permission according to safety regulations If the mobile phone has the function of automatic timing power on please check your alarm setting to ensure that your phone will not be automatically powered on during the flight Hospital Safety Power off your phone and remove the battery in areas where the use of phones...

Страница 57: ...indicate powering off phones such as those near gas stations or explosives and power off the phone device immediately Do not allow children to play with the phone charger or batteries Do not use the phone where blasting is in progress Turn off your phone during a thunderstorm unless you are in premises protected by a lighting conductor Take care not to put your phone in the back pocket of your tro...

Страница 58: ...n if you are not refueling your own car Do not store or carry flammable or explosive materials in the same compartment as the phone Electronic systems in vehicle such as anti lock brakes speed control and fuel injection systems are not normally affected by radio transmissions The manufacturer of such equipment can advise if it is adequately shielded from radio transmissions If you suspect vehicle ...

Страница 59: ...e U S Government The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg Tests for SAR are conducted using standard operating positions accepted by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the hi...

Страница 60: ... model phone is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet ea fccid after searching on FCC ID Q78 E821 For body worn operation this phone has been tested and meets the FCC RF exposure guidelines for use with an accessory that contains no metal and that positions the handset a minimum of 1 5 cm from the body Use of other enhancements may not ensure...

Страница 61: ...dio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Incr...

Страница 62: ...ss device for essential communications like medical emergencies Due to the nature of the cellular system the connection of emergency calls cannot be guaranteed Information on Privacy Pictures taken and audio video recordings made with your phone can offend the confidentiality of those who feature in them So please respect all legislation concerning confidentiality By breaking them you will be held...

Страница 63: ...l can be easily received The network is busy This can happen during peak times when everyone is trying to make calls Try again after waiting a little while You are too far away from a network base station to get a good signal Request a service area map from the service provider to see where reception is best Echo or noise Poor network quality Press End Key and dial again You may be switched to a b...

Страница 64: ...r contact between the battery and charger Check all connections in particular that the charger is plugged in properly and turned on Shortened standby time You have been on a different network you might be roaming abroad To some extent standby time depends on the network The same phone on different networks may not provide the same length of standby Temporarily turn off your phone The battery is lo...

Страница 65: ...ery SIM card malfunction or damage Contact the service provider SIM card wrongly inserted Insert the SIM card properly Dirty SIM card contacts Use a soft dry cloth to clean the SIM card Unable to connect to the network SIM card invalid Contact the service provider You are not within the network s service area Check the service area with the service provider Poor signal Move to an open space or if ...

Страница 66: ...u have activated Fixed Dialing Numbers Go to Settings Security Fixed Dialing Numbers and select Status to turn this feature off PIN is blocked You have entered an incorrect PIN three consecutive times Contact the service provider for a PUK code to unlock the SIM card Unable to enter information into the phone book The phone book s memory is already full Delete unnecessary data ...

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