ComStar SVD Owner’s Manual
28
Chapter 3
Problems and Solutions
If your modem is not working, please read this chapter
and the
communications software documentation carefully.
For installation problems, see Chapter 1, Installation.
This chapter covers four categories: general troubleshooting,
echo troubleshooting, dial troubleshooting, and on-line
troubleshooting.
For help with this problem…
See
page…
Your computer fails to boot properly and displays a “missing
hard drive” or “missing floppy drive” error message.
29
You have two ComStar SVDs installed and neither of them
works.
29
The software can’t find the modem and the modem does not
respond to AT commands.
29
The modem takes too long to hang up at the end of a call.
30
The modem fails to execute an AT command line.
30
No response appears after executing a command.
30
You receive an ERROR response.
30
The modem goes off-hook and seizes the telephone line.
31
The modem does not auto-answer.
31
You encounter other communications problems
31
The modem speaker volume is too high or too low.
31
Each character appears twice on the screen or no characters
appear at all during data mode
32
The modem does not automatically dial a call when you send a
Dial command line.
32
The modem can connect to some modems, but not to others.
33
The modem disconnects while communicating with a remote
system.
34
The modem does not make a data connection.
35
You receive bursts of errors occasionally, but otherwise data
quality is good.
35
Random errors occur in transmitted data.
35
continued on the next page…