ZOLL 330, Руководство по обслуживанию, Страница: 14 / 86

Preface
Preface-8 www.zoll.com 9650-000278-01 Rev. B
Technical Service
If a unit requires service, contact the ZOLL Technical Service Department.
When requesting service, please provide the following information to the service
representative:
•
Device serial number
•
Description of the problem
•
Department using the equipment and name of the person to contact
•
Purchase order to allow tracking of loan equipment
•
Purchase order for a unit with an expired warranty
Returning a Device for Service
Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
The Lithium ion battery should remain inside the unit. Follow directions provided on the
Return Materials Authorization (RMA). Pack the unit with its cables in the original containers
(if available) or equivalent packaging. Be sure the assigned service request number appears on
each package.
Return the unit to:
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824
Attention: Technical Service Department (
SR number )
Telephone:
Fax:
Email
1-978-421-9655 (Direct)
800-348-9011 (Toll-Free (US))
1-978-421-0010
General Email: techsupport@zoll.com
Military Email: milsupport@zoll.com