26
Troubleshooting
Problem
Symptom
Solution
C
lo
ud
y
w
at
er
Ineffi cient fi ltering
High pressure on the fi lter ma-
nometer.
1. Clean the fi lter and eventually replace the
fi ltering material (sand...).
2. Operate the fi ltering system for 24 hours.
3. Increase the daily fi ltering time.
Algae
Greenish cloudy water.
Carry out a shock-chlorination and brush the
pool sides.
Badly balanced
water
1. pH too high
Water too hard.
2 Water too alkaline.
4. Dissolved solids (TDS)
too high.
Balance the pool water (see «conditions of
use» chapter).
A
lg
ae
Green algae
1. Disinfectant levels insuffi cient
or inactive.
2. Water circulation insuffi cient.
1. Check and adjust pH level.
2. Carry out a shock chlorination.
3. Brush the pool sides if necessary.
4. Check the level of stabiliser, renew part of
the water if necessary.
Black or mustard
algae
1. Disinfectant levels insuffi cient
or inactive.
2. Water circulation insuffi cient.
1. Brush the infected areas.
2. Carry out a shock chlorination:
3. Brush and vacuum until complete disap-
pearance.
S
ta
in
s
Blue/Green
Red/Brown
Black
Copper, iron or manganese from
the pool water from the corro-
sion of materials.
1. Adjust the pH and base values to the
recommended levels.
2. Brush the stained areas vigorously.
3. Add a metal remover and turn on the
fi ltering (cartridge removed).
4. After 24 hours carry out a shock
chlorination
Tarnished metal
parts
1. Unbalanced water.
2. High levels of minerals in the
pool water.
1. Clean using a cloth and a soft detergent.
2. Test the mineral levels of the water and use
a remover if necessary.
3. Maintain the balance of the water.
D
ep
os
it
s
Deposits of scale on
the surface
pH and/or alkaline values too
high.
Adjust the pH or base values to the recom-
mended levels.
Dissolved solids level (TDS) too
high.
1. Replace part of the pool water.
2. Use an anti-scaling product if the water is
too hard (high TH).
Eq
ui
pm
en
t
No fl ow in the puri-
fi er
1. Bypass not adjusted.
2. Dirty fi lter (higher pressure
than normal).
1. Adjust the fl ow through the bypass.
2. Clean the fi lter (backwash).
Skimmer basket(s) full.
Remove the leaves and other debris from the
baskets.
Le purifi cateur fuit
The joints are missing or incor-
rectly fi tted.
Check that the joints are fi tted in their hous-
ing (cartridge & chlorinator).
Defective piping.
Find the leak in the piping.
This table is to assist you in case of any problems. Consult your Nature
2
reseller
for further information on water balance.
9
27
!
Guarantee
A/ Conditions
We have used all our technical experience to design and manufacture our equipment.
The equipment has undergone quality assurance checking. We regularly improve or
modify our models in order to include technical progress. These improvements cannot
be added to previous models as part of the guarantee. If, despite all the care and
know-how brought to the manufacture of our products, the guarantee should be used,
it will only apply to the replacement of defective parts free of charge. Transport and
labour costs remain at the cost of the end user.
B/ Duration of the guarantee
The Nature
2
Fusion diffuser has a 36 month guarantee (3 years) starting from the
purchase date by the end user (date on the end user’s invoice). The product will
therefore be repaired or exchanged within the 36 months following its purchase on
condition that the defect has been acknowledged by the manufacturer as not being
caused by abnormal use or normal wear and tear.
C/ Exclusion from the guarantee
The Nature
2
Fusion cartridge is a consumable (not supplied, 6 month life span once in
the water), it is only guaranteed for manufacturing defects detected on installing.
The chlorine tablets used by the consumer are not guaranteed as they are
consumable chemical products not manufactured by Zodiac. Zodiac Pool Care Europe
cannot be held liable for any deterioration to the Nature
2
Fusion system and/or the
pool technical room caused by the use of unadapted chemical products.
D/ Object of the guarantee
This appliance has been especially designed for the European, North African, Near
and Far East markets and cannot be sold outside these zones. This appliance is
therefore not guaranteed outside these zones. During the above defi ned guarantee
period, all parts acknowledged as being defective will be repaired or exchanged by the
manufacturer by a new part or a part that is operational.
In all cases transport and labour costs are at the cost of the user. If the appliance
is returned to the workshop the transport costs to and from the workshop are at
the user’s cost, labour costs are at the manufacture’s cost. The immobilisation and
loss of use of an appliance caused by the necessity to repair cannot give rise to
compensation. In all events the seller’s legal guarantee continues to apply according
to article 4 of the 24th March 1978 decree n° 78-464. The Code Civil article 1641
legal guarantee applies.
E/ Damage during transport
The appliances always travel at the user’s risks and perils. The user must check that
the appliance is in perfect condition before accepting delivery and must write any
reserves on the transporter’s waybill. Zodiac Pool Care Europe cannot be held liable
for damage during transport.
F/ Governing law and litigation
This guarantee is governed by French law and all the European Directives and
International Treaties applicable in France at the time of the complaint. In case
of disagreement as to its interpretation or execution, the French courts will have
exclusive jurisdiction.
Register your product on our website:
- You will be the fi rst to be informed of new Zodiac products and special offers.
- You can help us to constantly improve our product quality.
www.zodiac-poolcare.com
10
For any warranty issue, please contact your local dealer.
We recommend that you keep your purchase invoice carefully if you
require assistance for your product.
